Horrible service at this AT&T store , stay away lost my iPhone and manager never helped meread more

i don't recommend at&t the cellular touch-miami tamiami trail, located at 13796 sw 8 st…read moremiami fl 33184 (store no. 1x92) because i was told by representatives i was going to get $800 plus for each of my two iphones, models 11 but then i was told by manager camilo that rocio,b an employee made a mistake and he acknowledges it .then he asked me for my account information to try to do something about it and he was going to get back to me....he never did!

Had a great experience today when I stopped inside for a simple upgrade. Manuel helped me choose…read morewhat was the best fit for me. Even recommend I choose a lower gigabyte model because he noticed I wasn't used the extra gigs I had on my old phone. Great customer service, clean and organized location. Very professional definitely recommend!!

Informed Verizon because I know . I have been with them for 9 years and they are the worst of the…read moreworst. Cursed be their customer service, the most disgusting group of people ever. verizon the company with most complaints Verizon consistently ranks among the top wireless carriers with the highest volume of customer complaints. Data shows that it frequently appears in the top three most complained-about companies in the industry, indicating significant customer dissatisfaction overall. expertbeacon.com Look it up on line so you can avoid the mistake

I would like to take a moment to recognize the excellent service I consistently receive from Nazir…read moreMalik at BrandsMart (Kendall Drive). From day one, Nazir has demonstrated a level of professionalism, dedication, and customer care that is hard to find nowadays. He is always willing to help with a great attitude, treating every customer with respect and kindness. What truly sets him apart is his willingness to go above and beyond expectations. On several occasions, he has made himself available even outside of his working hours, responding to calls or messages and ensuring that any situation is handled in the best possible way. Regardless of whether the inquiry falls within his department, he always finds a way to assist. He is, without a doubt, a true salesperson in every sense of the word--the kind that is rarely seen today. Nazir Malik is a great asset to BrandsMart. I highly recommend him 100%. Quiero tomar un momento para reconocer el excelente servicio que siempre recibo de Nazir Malik en BrandsMart (Kendall Drive). Desde el primer día, Nazir ha demostrado un nivel de profesionalismo, dedicación y atención al cliente que es difícil de encontrar hoy en día. Siempre está dispuesto a ayudar con la mejor actitud, tratando a cada cliente con respeto y amabilidad. Lo que realmente lo distingue es que va más allá de lo esperado: en varias ocasiones ha estado disponible incluso fuera de su horario laboral, respondiendo llamadas o mensajes y asegurándose de que cualquier situación se resuelva de la mejor manera. No importa si la consulta no es directamente de su departamento, él siempre busca la forma de ayudar. Es, sin duda, un verdadero vendedor en todo el sentido de la palabra, de los que ya casi no se ven. Nazir Malik es un gran activo para BrandsMart. Lo recomiendo 100%.

I am reviewing ONE person with five stars, and that's Melissa Torrens from customer service. I had…read morea very difficult time getting a new washer delivered after my warrantied one broke, and Melissa saw the process through and made sure everything went smoothly. My washer broke a few weeks ago, and I got a return goods authorization from the manufacturer after they couldn't fix it. Unfortunately, I had to come into the store to get it exchanged. I was initially annoyed, but when I walked into the store, Melissa immediately came over and had me send everything to her email so she could take care of it. She told me what to do and who to see so I could get everything finalized. Then on the day of the delivery... nothing! I call the store and get transferred SEVEN times. Everyone is passing the call around trying not to make it their problem. That is, until Melissa gets on the phone. I explain my issue and she immediately remembers me and says she'll find out what happened. She calls back and lets me know they gave me the wrong date. And to expect it the next day. Next day comes and goes. I call back and ask to speak to Melissa specifically. She apologizes and says she will personally reschedule the delivery this time. She sends the confirmation and assures me it will go through. And it did, the delivery went smoothly. In a store where everyone seemed anxious to pass my issue onto the next person, Melissa took ownership of the process and ensured a smooth delivery. I'd ask for her if I had any issues again. TLDR: Melissa Torrens from customer service is the person you want helping you if something goes wrong.

I went to MetroPCS T-Mobile today to return a charger that wasn't working. I tested it on four…read moredifferent types of phones and it didn't work on any of them. When I went to the store, two young ladies told me they couldn't process the refund because they didn't know how and the manager was off. I'm a manager myself, and even on a day off, if your employees call you for help especially when they're new you should be available. It's ridiculous that I'm asking for a refund of $21 for an overpriced charger that doesn't work, and instead of resolving it, they told me "no, mamita, it's the cube." I already tested it on four phones, so clearly the charger is useless. On top of that, both employees were just sitting in chairs laughing and listening to music with AirPods, saying they didn't have customers. If there are no customers, they should be learning how to do their job, not sitting around.

From the owner: Switch today & enjoy America's largest 5G network.read more

Prompt replies first of all. The work was done immediately, and it took no longer than 20 minutes…read more Friendly staff and excellent customer service. Highly recommended!!

Dora and L Hello Dora, at this point Requesting a full…read morerecovery refund for the following services and explanations; e-bike improperly fixed and my Bike is now completely disabled. Rude customer service. You specifically treated me yesterday at 11:40-am like I was garbage! Unnecessary and unacceptable! Non responsive and not working to mitigate the issue, when you can send courier to pick battery and charger! No responsive Also my sister will be contact DBPR, and if check for licensing in EV Bike and car repairs ... etc because apparently that's what it shows?!?! Like what! Also free pick up and drop is showing on Leo's site. * too late to say we don't offer that anymore you should taken that out of your service! PERIOD! False claims and false advertising! I mean look at your 1 star reviews!!?? I don't need you apology I simply will never give you my business again. I will make sure all of my friends and family are aware of the mediocre store! Thank and god Bless.

Great customer service and great phones Thanks Armando for…read moreselling me the right phone for my life style.

Customer rep was very helpful. The only problem is that they cannot help at all with any billing…read morequestions and discrepancies. I was told online they could and that's totally untrue. Att has a habit of errors in billing and they always end up threatening to send you to collections without even having examined their records. It's evident that someone in their end made a big mistake by crediting our automatic payment then deleting it. Resulting in them sending a "final" note to pay.

Good service and attention, the reps was super professional. I go to low my bill and help a lotread more