I would like to take a moment to recognize the excellent service I consistently receive from Nazir Malik at BrandsMart (Kendall Drive). From day one, Nazir has demonstrated a level of professionalism, dedication, and customer care that is hard to find nowadays. He is always willing to help with a great attitude, treating every customer with respect and kindness. What truly sets him apart is his willingness to go above and beyond expectations. On several occasions, he has made himself available even outside of his working hours, responding to calls or messages and ensuring that any situation is handled in the best possible way. Regardless of whether the inquiry falls within his department, he always finds a way to assist. He is, without a doubt, a true salesperson in every sense of the word--the kind that is rarely seen today. Nazir Malik is a great asset to BrandsMart. I highly recommend him 100%. Quiero tomar un momento para reconocer el excelente servicio que siempre recibo de Nazir Malik en BrandsMart (Kendall Drive). Desde el primer día, Nazir ha demostrado un nivel de profesionalismo, dedicación y atención al cliente que es difícil de encontrar hoy en día. Siempre está dispuesto a ayudar con la mejor actitud, tratando a cada cliente con respeto y amabilidad. Lo que realmente lo distingue es que va más allá de lo esperado: en varias ocasiones ha estado disponible incluso fuera de su horario laboral, respondiendo llamadas o mensajes y asegurándose de que cualquier situación se resuelva de la mejor manera. No importa si la consulta no es directamente de su departamento, él siempre busca la forma de ayudar. Es, sin duda, un verdadero vendedor en todo el sentido de la palabra, de los que ya casi no se ven. Nazir Malik es un gran activo para BrandsMart. Lo recomiendo 100%. read more

I am reviewing ONE person with five stars, and that's Melissa Torrens from customer service. I had a very difficult time getting a new washer delivered after my warrantied one broke, and Melissa saw the process through and made sure everything went smoothly. My washer broke a few weeks ago, and I got a return goods authorization from the manufacturer after they couldn't fix it. Unfortunately, I had to come into the store to get it exchanged. I was initially annoyed, but when I walked into the store, Melissa immediately came over and had me send everything to her email so she could take care of it. She told me what to do and who to see so I could get everything finalized. Then on the day of the delivery... nothing! I call the store and get transferred SEVEN times. Everyone is passing the call around trying not to make it their problem. That is, until Melissa gets on the phone. I explain my issue and she immediately remembers me and says she'll find out what happened. She calls back and lets me know they gave me the wrong date. And to expect it the next day. Next day comes and goes. I call back and ask to speak to Melissa specifically. She apologizes and says she will personally reschedule the delivery this time. She sends the confirmation and assures me it will go through. And it did, the delivery went smoothly. In a store where everyone seemed anxious to pass my issue onto the next person, Melissa took ownership of the process and ensured a smooth delivery. I'd ask for her if I had any issues again. TLDR: Melissa Torrens from customer service is the person you want helping you if something goes wrong. read more

November 2025, bought a 1K dishwasher, received in January, defective, waited 3 months for the replacement, came also defective, back and forth with Maria Calvo, who is very nice, but I still have not resolved my issue, therefore, no dishwasher. It is now June 19, 2026 (7 1/2 months) to resolve an issue. SMH, Unbelievable!!!! Still waiting for my dishwasher!!!! (Maria is still trying to help me even on her days off.) read more

Excelente servicio! Pura Peguero me ayudó a encontrar lo que necesitaba super rápido y ella muy amabale! read more

BrandsMart USA - Todo lo que necesitaba súper rápido! - Electronics Near Me - Miami, Florida

Leah n Alan are awesome they were super helpful and they made the process quick and easy. Alan is always super dependable every time we need anything we come in asking for him read more

I purchased a TV from Brandsmart and purchased insurance from Guardsman Insurance. Claimed was filed on 5/19/26 and as of 6/17/26 still have not received my check. Worst Company ever! read more

We had a great experience with Eduardo Arroyo he was very helpful. He is very knowledgeable. We bought a washer that we are very happy with. read more

100% satisfied with the customer service. From the moment I arrived at the store and started looking for someone to help me, Heryel patiently took care of me, because I'm not easy to please. He took all the time I needed and exceeded all my expectations. She helped me make a good selection and gave me a good package and an excellent price. I chose the LG brand because I've been told it has good reviews.good selection thank you Heryel Gaitan. read more

Luis Ramos is an exceptional sales man. Knowledgeable, efficient and professional. Thank you for your assistance with my new home appliances. - Yami read more

Lo vivido en BrandSmart Dadeland fue, sin exagerar, la peor experiencia como cliente que he tenido en una tienda de electrónica, y el responsable directo fue el manager. Mi esposa compró una bocina Sonos como regalo. Seis días después la probamos y no era lo que necesitábamos. Al regresar, el manager Carlos Escobar negó la devolución de forma arrogante, diciendo que "eso estaba en el recibo" y que yo tenía que haberlo leído. Es ridículo. Nadie puede leer una política de devolución en un recibo que no existe hasta después de pagar. Lo más absurdo es pretender que un equipo de audio se pueda evaluar correctamente en una tienda ruidosa como esa. Por eso tiendas serias como Best Buy, Amazon, Costco, Target, B&H Photo y Crutchfield ofrecen 30 días o más de devolución para productos Sonos. BrandSmart no solo no está a ese nivel, sino que ni siquiera intenta comportarse como un comercio profesional. Pero lo peor fue la actitud del manager: prepotente, maleducado y completamente incapaz de manejar una situación con un cliente. Llegó incluso a mentir diciendo que "Sonos tiene política de cero devoluciones", algo que es totalmente falso. Llamé directamente a Sonos y lo confirmé. Mintió sin ningún problema. Cuando un manager general finalmente aprobó la devolución, este mismo manager que se negó desde el inicio ni siquiera tuvo la decencia de mirarme a la cara ni pedir disculpas. Eso no es liderazgo, no es profesionalismo y no es servicio al cliente: es incompetencia pura. Una persona con ese nivel de actitud y falta de control emocional no debería trabajar en atención al público. Sinceramente, debería dedicarse a cualquier otra cosa que no implique trato con personas. Quiero dejar claro que el vendedor fue excelente y profesional, pero una sola persona en una posición de poder logró arruinar toda la experiencia. Hoy en día la diferencia entre tiendas no es el precio --porque en esta zona todas venden lo mismo y al mismo costo--, la diferencia es el trato. Y en BrandSmart Dadeland el trato, específicamente por parte del manager, es deplorable. read more

Pura Peguero, Jaddier Romero, Laura Frias me ofrecieron un excelente servicio en la tienda de Dadeland Los recommends.

Went to BrandsMart for a stacked washer/dryer. We were assisted by Maria Calvo. She was very professional and addressed our concerns & questions. She was knowledgeable and made the process smooth and quick. read more

Brandsmart employee Leah was very nice when dealing with me. Transaction was quick and efficient.

Juan Martinez provided an amazing service at Dadeland store. We will come back for him again. Thank you

HI thanks Mrs Pura Peguero for a great customer service and professionalism....Dadeland Store..

I came with my mom to get a tv for her room and it was not a good experience. The first time we came was on Saturday and we purchased a tv and wall mount. We got both items and were happy. However, when we got home after installing the wall mount on the wall, we found out the mount was not compatible with the tv that was suggested by the salesperson. We went back today and had to buy a different tv, since the wall mount was on our wall. We chose a compatible tv and got an order number to take to the cashier. When we got there they gave us the wrong tv. We had to wait at the register for the right tv. Prices are okay which is the main reason we come back to Brandsmart. read more

Amazing service , quick efficient and great results Luis Ramos helped quick to get our appliances definitely recommend

LUSTENE FRANCOIS THE WORST CUSTOMER SERVICE GIVEN BY THIS MAN. Only solution he gave me was to pay for someone to check my dishwasher purchased 12 hours ago that wont start. When I disagreed HE BLOCKED ME. The worst I have ever seen. Absolutely no manager, no Oliver, no one ever returned my dozens of calls. Stay away. read more

great service, was attended by Waheed, very professional, helpful explained all the details in the purchase of the computer. thank you for amazing customer service read more

Juan was the best, left with an amazing stove top! He was fast, efficient and very friendly.

4 of July weekend.Warranty was purchased for a 85 Sony TV. A display model. The warehouse took 30 to 50 minutes, and during this time the tv was dropped and they covered it up by wrapping it and placed it in our car without us noticing. At home, we saw what happened. We went back the next day, & they refused to refund us. In fact, they said they would only refund the warranty. Please, brandsmart do better. read more

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Great TV and appliances selection with great knowledgeable sales staff. Pricing is competitive

The good first -- good prices, helpful associates, timely delivery. The bad -- the guy who connected the Dryer vent duct did such a piss-poor job I had to pull the Dryer off the wall and re-adjust the vent duct connection, which he damaged in the process. All because he was in such a rush to get the job done. I was so pissed I kept the tip I was going to give them right in my pocket. BrandsMart -- tell your delivery guys to do a better job! read more

I own multiple properties and I am a regular customer. I Called their customer service to get and explanation on an installation issue and I was confronted by a very rude person that hung up on me. Very unprofessional after many years of patronizing Brandsmart since the 80's when they had only one store. I am giving one star because I can't give minus 10 Never ever again I am setting foot on one of their stores. read more

Horrible they sold to me products they did not have available I'm trying to get my money back after three month waiting and the manager nazir malik drop my call all the time read more

I bought a washer and dryer set 15 days ago. On the first delivery, they had to take the washer away because it arrived in poor condition.So far so good.Today they brought me the dryer, terrible attitude from the people who made the delivery (bad language)THEY LEFT EVERYTHING IN TERRIBLE CONDITION, and when I told them I was going to test it, they said:You have one year to return them, we're leaving!...THANK YOU Brandsmart, first and last! read more

Terrible experience at BrandsMart USA Kendall - Unacceptable behavior from NoMan Gull If I could give zero stars, I absolutely would. I was assisted by someone named NoMan Gull, and honestly, I've never been treated with such disrespect and lack of professionalism in any store. His attitude was rude, dismissive, and completely out of line -- as if I was an inconvenience just for being there. He spoke to me in a condescending way, like I didn't deserve his time or basic courtesy. BrandsMart should seriously reconsider who they allow to represent their company on the front lines. You don't go to a store to be treated like a dog. This kind of treatment doesn't just ruin the experience -- it damages the entire brand. I do not recommend this location as long as employees like him are working there. read more

This Brandmart could be classified as MAFIA OPERATIONS. they are in bed with WHITTS TOW COMPANY who has an army of tow trucks waiting to tow ALL vehicles as soon as the brandmart closes. I have reached out to brandmart three times in past few weeks and they will NOT respond to any of my emails. WHITTS TOW COMPANY claims they have a private contract with brandmart but will not show you. Reached out to their politician but NO response, the most likely case is that Miami Dade has become a mafia ops with paid parking everywhere. Hence they are in bed with these tow companies. AVOID Miami Dade if you can, GO TO broward county where parking is free and shopping is cheaper. read more

Went to BrandsMart USA to check TV's for my bedroom and I was overwhelmed by a lot of different brand and sizes of TV's and a huge selection of home appliances and housewares, home theater, desktop computers, laptops and tablets, cameras, air conditioner, fridge, washer and dryer and a lot more. They are one of the lowest price electronic retailers as they always have promotion, discounted and clearance items. Fast service and check out too! Check it out! read more

Very disappointed. I've been a long-time customer, and they haven't taken that into account. I bought an electric bike with a warranty, and I've been contacting the insurance company and Bransmart for two weeks, and they haven't resolved the issue. It's very frustrating because they keep telling me the same thing, and I'm still waiting without any solution. read more

I ordered an antenna adapter online that showed as being in stock and on clearance. The order showed as "processing" for almost a week. I was of course charged right away. I finally chatted with a rep there only to find out it was not available. I had to ask for my money back, and supposedly it will take 3-5 days. Apparently this would have shown as "processing" indefinitely. I should have read the reviews here. I will avoid Brandsmart USA from now on. read more

BrandsMart USA - Electronics Near Me - Miami, Florida

I bought a refrigerator, and I had to carry it up the stairs. The employee rudely said he wouldn't carry it up and left. Their solution was to ship it to me four days later. read more

Excelente servicio, lo recomiendo 100%, especialmente al vendedor Nolan Williams, muy atento, servicial, siempre sonriente, lo hemos hecho sudar con nuestra compra, muy profesional, el chico está dispuesto a hacer hasta lo imposible por que salgas complacido. read more

BrandsMart USA - NOLAN WILLIAMS - Electronics Near Me - Miami, Florida

Bad all around sales service in large appliances. If I wanted to look at it on pc I'd have ordered delivery. Inexperienced immigrants are being hired to peddle thousands of dollar large appliances they don't even speak proper English. Not on my dime! read more

Ana Fitzmaurice was great! she helped us with everything we needed, extremely knowledgeable.

Bought a dryer from them about a year ago with warranty. The dryer broke and I asked them to repair it since it's under warranty, but I'm still waiting to hear back from them. They keep telling me to wait while they get approval. read more

Horrible repair service. Called me the night before with the time window of 7-12, I said yes and took time away from my schedule. The day of service I missed a call at10:42, called back within 10 min and found out my repair had been cancelled. Horrible customer support. read more

Today I have had the worst possible customer service, we were at the BrandsMart USA store, which is at 16051 S Dixie Hwy, Miami, FL 33157. We were attended by the Manager Timmy Roberts, this Mr. He did not give us any solution to the problem we had of the mishandling of a replacement guarantee by the store, his words were only limited to "I can't do anything" and he almost called us liars. It is UNACCEPTABLE that a Manager has such a negative attitude in customer service... GOD SAVE AMERICA!!! read more

Went in today for a camera, so thankful for Gavin Duffy for helping us and taking the time to explain every single detail to the core, he was absolutely amazing. I will be coming back for a mac book we hope to see Him again. Seriously give this gentleman a promotion. read more

BrandsMart USA - EOS REBEL T7 - Electronics Near Me - Miami, Florida

4-5 days with out the part bc brandsmart decides to buy these units with the manufacturer giving no warranty support. Brandsmart doesn't stock the wire cables or circuit motherboards so we have 100 degree weather and no ac for 7 days read more