Verizon is awful, customer service is awful via stores, online or phone call. LZ location for…read morecomplaint since I have also experienced bad service from them. BUT major complaint is from the service they provide as a whole. I have to share access to my camera phone and plug my 5g block in for about 45 minutes while they watched there device not work for the second time. No thanks! Switched to minternet. Same service, but actually works and $10/mo cheaper. In addition they said they would send me a box to return item.... Negative. No box just an email 3 days later threatening to charge me if I didn't drop the item off at an ups store. BOO Verizon! Glad a left after more than a decade.

My wife's internet connection wasn't working and we came to ask for help. We were laughed at when…read morewe asked about the manager. He started being aggressive and didn't help us, and he even started screaming on my wife very unprofessional service

Manager was rude. I took my parents to get a phone upgrade and Bonnie and laughed and scoffed at…read morethem. So disappointing .

There is no way this store or T-Mobile could ever improve. I have spent two days trying to open an…read moreaccount with T-Mobile to order a phone, and a line transferred from my current provider. I tried doing this on their website and when I poked "place order" the app, i get an "Oops, there's a technical issue. Services we use to display this content aren't working right now. Try again later or call support at 1800 T-Mobile. It went downhill from there. Everytime I called or online chatted, I'd be transferred back and forth and have to explain each time the entire details of the order all over again from the start with each new person I spoke to or chatted with. They had cancelled the order, and explained that when an order was cancelled, all the data was discarded, including all chats and phone conversations. I had to do this over 15 times! I was asked my pincode over 25 times! My current address, phone number, my name, last four digits of my ss number, my age, what phone I wanted, my credit card number, my full SS number, my shipping preference,...etc. over and over. Late on the second day after four hours they said I had to go to a t-mobile store so that they can verify my identity. I knew this wasn't going to go well, and I was right. I entered the store and was greeted by a young man who had no idea what I was asking for, or how to actually do it. When I wasn't getting through to him, and getting frustrated, he clammed up and refused to speak with me. The other young man working there left to go in the back. So I called T-mobile and explained the situation the woman wanted to speak to him, but he refused, so I asked her to call the store, and when she called, a manager that was hiding in the back came out, and checked my ids, and entered it in and I thought we were done, when he started asking me once again to provide him with everything all over again!! He explained once again that now I was stuck with him now and couldn't go back home to finish with the people who directed me to go to the store and just get my identity verified as the last step required to place the order they had all set up. That was the last straw. How can T-mobile be so intent to alienate a new customer!?! I went over there in the pouring rain and that's how you treat me!? I announced as I was leaving that this was the worst customer service EVER!!!

(Edit after having gone to a REAL AT&T store, in Deer Park: This is NOT a corporate AT&T store. It…read moreis a franchise, and the personnel do not receive corporate training. I wonder if they are trained at all. The difference between this and the Deer Park store is night and day. Inasmuch as ratings are comparisons rather than absolute grades -- you can give 5 stars to your favorite taqueria, but feel that a well respected Michelin rated restaurant is a bit disappointing and give them 4. So, compared to a real AT&T establishment only a couple miles down Rand Road, THERE IS NO REASON TO GO HERE, EVER. Upon consideration : One Star.) Generally, I only write One-star reviews when patronizing an establishment is likely to cause food poisoning, or is otherwise completely unacceptable. By those criteria this place slips in with 2 stars. Barely. The personnel seem to have no concept of customer service, and are either clueless as to AT&T voice/data packages, or just too uninterested to listen to a question about a change AT&T had made to my plan. He was fiddling with a phone, and when I said I'd wait until he'd finished, he said he was helping someone else. There was one other party in the store, but someone was waiting on them. Suggestion: if you actually ARE helping someone (visible or invisible), it might be a good idea to say something like: Someone will be with you in a moment rather than give them a fragment of your attention.

It was great. Fast and friendly service. And they offered to set me up on a better plan than I had…read morebefore.

I dropped my phone and damaged my camera, so I made an online appointment at the Apple Store to get…read moreit fixed. Here are my thots: -Very easy to see what time slots are available and make appointment. -When I arrived, I looked around and there were no lines or signs, just a ton of people milling around. It took me 5 minutes to figure out how to register. -They told me to go sit at a table and someone would come by and help me. I began to wonder when I watched others walk in and immediately get help. -But, lo and behold, about 30 seconds before my appointment was scheduled to begin, an associate came over to help me. -She was energetic, friendly, well prepared, and knowledgeable! Jazmyne knew my name and the problem with my phone. -She took one look at it and said, "Your camera might not be broken!" She came back 10 minutes later with the broken lens cover and told me where I could get a replacement. -As I was waiting for my appointment to begin another associate was teaching a class on Apple Intelligence--very helpful! Highly recommended!!

I was here to pick up a Magic Keyboard folio for my new iPad. Since the Northbrook Apple Store…read moreclosed, this was the reasonably closest location for me. I paid online and decided to pick it up in Deer Park. It was a bit of a surprise, then, that the wifi was down when we got to the store. So basically the big screen in the store went blank, and we had to cool our heels until it came back on again. Even though my item was already paid for, and I could show my receipt, we had to wait. Amazing, isn't it, the extent to which we are dependent on technology? We only waited about 10 minutes until the wifi came back, and the staff couldn't be more apologetic and helpful. We were all in the same situation. Still, very nice staff and I would come back for more Apple merch.

AT&T sent me here to retrieve my phone contacts from my dead phone. The phone's charger intake and…read morethe battery died. The guy took my phone in the back and came out to report that only way to get the data was to fix the charger. However, because of their contract with Samsung, he would have to fix the whole phone. My screen was cracked. Mind you, this is all phone that I'm never going to use again. He said it would take several days and cost $150.00. I told thank you. I'm going to Gadget Bar to get another

This place used to be called "U Break, We Fix". They have replaced two apple iPhone 8 batteries…read moreand a iPhone 8 screen protector over the course of several years.. They were always responsive and professional. A few weeks ago, I had a problem with my HP PC updating and it hung looking for a bootable device. They took it in and looked it over and we're able to get it to boot the old version of the OS. They gave it back to me so I could do a fresh backup. They did not charge me anything. I would take any device there again..

What should have been a 30 second stop to get a product already purchased from a locker turned into…read morealmost a half hour. The locker system was not working. When I tried asking a staff member for help she was very rude and not willing to help me. She also said the only staff that could help were two gentleman already helping guests. After a 10 minute wait 2 more staff members came out from the back room. One came over to help. He was able to reboot the locker system and when we could finally open it my product was not in the locker. He then informed me that it was in the safe and he would get it. That was another 10+ minutes. He was very helpful but the entire process was a train wreck and should have never happened. If you are going to offer lockers for convenience they should be convenient!

Thankful they were able to quickly resolve/fix my phone issue before I needed to leave for another…read moreappointment. Learnings on my side - I should have set up an appointment and I was not aware needed to sign-in on the tablet in front of the store upon arrival (with or without appointment). Shortly after arriving and after another person who entered store after me was checking in, was informed by an employee that I needed to check in. Keep in mind that even with appointment, still need to wait until they finish with current customers - just moves you to the top of the wait list.

Kyle was so helpful. I lost my phone over the Fourth of July weekend. He sat me down, filed my…read moreinsurance claim, scheduled my home visit for the same day, and I was out the door in minutes. Thanks Kyle for your fast and friendly service.

Incredible waste of time. Sadly staff is not trained. We were there over 3 hours to try and…read moreactivate phones to be told they can't help. They suggested we go to Arlington Heights. Been with ATT 15 years. So avoid this store. Not helpful at all.