Manager was rude. I took my parents to get a phone upgrade and Bonnie and laughed and scoffed at…read morethem. So disappointing .

There is no way this store or T-Mobile could ever improve. I have spent two days trying to open an…read moreaccount with T-Mobile to order a phone, and a line transferred from my current provider. I tried doing this on their website and when I poked "place order" the app, i get an "Oops, there's a technical issue. Services we use to display this content aren't working right now. Try again later or call support at 1800 T-Mobile. It went downhill from there. Everytime I called or online chatted, I'd be transferred back and forth and have to explain each time the entire details of the order all over again from the start with each new person I spoke to or chatted with. They had cancelled the order, and explained that when an order was cancelled, all the data was discarded, including all chats and phone conversations. I had to do this over 15 times! I was asked my pincode over 25 times! My current address, phone number, my name, last four digits of my ss number, my age, what phone I wanted, my credit card number, my full SS number, my shipping preference,...etc. over and over. Late on the second day after four hours they said I had to go to a t-mobile store so that they can verify my identity. I knew this wasn't going to go well, and I was right. I entered the store and was greeted by a young man who had no idea what I was asking for, or how to actually do it. When I wasn't getting through to him, and getting frustrated, he clammed up and refused to speak with me. The other young man working there left to go in the back. So I called T-mobile and explained the situation the woman wanted to speak to him, but he refused, so I asked her to call the store, and when she called, a manager that was hiding in the back came out, and checked my ids, and entered it in and I thought we were done, when he started asking me once again to provide him with everything all over again!! He explained once again that now I was stuck with him now and couldn't go back home to finish with the people who directed me to go to the store and just get my identity verified as the last step required to place the order they had all set up. That was the last straw. How can T-mobile be so intent to alienate a new customer!?! I went over there in the pouring rain and that's how you treat me!? I announced as I was leaving that this was the worst customer service EVER!!!

(Edit after having gone to a REAL AT&T store, in Deer Park: This is NOT a corporate AT&T store. It…read moreis a franchise, and the personnel do not receive corporate training. I wonder if they are trained at all. The difference between this and the Deer Park store is night and day. Inasmuch as ratings are comparisons rather than absolute grades -- you can give 5 stars to your favorite taqueria, but feel that a well respected Michelin rated restaurant is a bit disappointing and give them 4. So, compared to a real AT&T establishment only a couple miles down Rand Road, THERE IS NO REASON TO GO HERE, EVER. Upon consideration : One Star.) Generally, I only write One-star reviews when patronizing an establishment is likely to cause food poisoning, or is otherwise completely unacceptable. By those criteria this place slips in with 2 stars. Barely. The personnel seem to have no concept of customer service, and are either clueless as to AT&T voice/data packages, or just too uninterested to listen to a question about a change AT&T had made to my plan. He was fiddling with a phone, and when I said I'd wait until he'd finished, he said he was helping someone else. There was one other party in the store, but someone was waiting on them. Suggestion: if you actually ARE helping someone (visible or invisible), it might be a good idea to say something like: Someone will be with you in a moment rather than give them a fragment of your attention.

It was great. Fast and friendly service. And they offered to set me up on a better plan than I had…read morebefore.

I dropped my phone and damaged my camera, so I made an online appointment at the Apple Store to get…read moreit fixed. Here are my thots: -Very easy to see what time slots are available and make appointment. -When I arrived, I looked around and there were no lines or signs, just a ton of people milling around. It took me 5 minutes to figure out how to register. -They told me to go sit at a table and someone would come by and help me. I began to wonder when I watched others walk in and immediately get help. -But, lo and behold, about 30 seconds before my appointment was scheduled to begin, an associate came over to help me. -She was energetic, friendly, well prepared, and knowledgeable! Jazmyne knew my name and the problem with my phone. -She took one look at it and said, "Your camera might not be broken!" She came back 10 minutes later with the broken lens cover and told me where I could get a replacement. -As I was waiting for my appointment to begin another associate was teaching a class on Apple Intelligence--very helpful! Highly recommended!!

To start, I'm not a big Apple guy, so you should go ahead and skip to another review. ;-)…read more Imma try to be very objective about my experience at this particular location. I do have to visit Apple stores occasionally because of the ol' lady. Some are better than others, but my experience at this particular location was mixed. I had to visit twice. Both times, I did not care at all for the intake process. There was nobody greeting you, and by the time I seeked out a person with a nametag and an iPad, she looked like she wanted to avoid me and go home. The girl who ended up helping me to answer my questions was more hospitable. After hearing my situation, she explained that I would need to bring my faulty device in order for them to put it thru Genius replacement program of sorts, giving me a decent amount of discount on a replacement device. So, I returned home happy. I decided to go next to the shop in Woodfield mall, where they ended up placing an order for the replacement to arrive at the Deer Park location. This is when I had to visit the second time. Now, I confess. It was super close to their closing hours when I arrived to pick up the device. But I don't believe it should be a reason to not greet you and give you the feeling of being rushed. It's my personal feeling towards a service oriented shops. If I can help it, I would not come back to either of the two Apple shops I've been to recently, but I'm sure there will be times I would have to bite the bullet and do so, only because I don't want to drive unnecessary amount to try to find a better store...

AT&T sent me here to retrieve my phone contacts from my dead phone. The phone's charger intake and…read morethe battery died. The guy took my phone in the back and came out to report that only way to get the data was to fix the charger. However, because of their contract with Samsung, he would have to fix the whole phone. My screen was cracked. Mind you, this is all phone that I'm never going to use again. He said it would take several days and cost $150.00. I told thank you. I'm going to Gadget Bar to get another

This place used to be called "U Break, We Fix". They have replaced two apple iPhone 8 batteries…read moreand a iPhone 8 screen protector over the course of several years.. They were always responsive and professional. A few weeks ago, I had a problem with my HP PC updating and it hung looking for a bootable device. They took it in and looked it over and we're able to get it to boot the old version of the OS. They gave it back to me so I could do a fresh backup. They did not charge me anything. I would take any device there again..

What should have been a 30 second stop to get a product already purchased from a locker turned into…read morealmost a half hour. The locker system was not working. When I tried asking a staff member for help she was very rude and not willing to help me. She also said the only staff that could help were two gentleman already helping guests. After a 10 minute wait 2 more staff members came out from the back room. One came over to help. He was able to reboot the locker system and when we could finally open it my product was not in the locker. He then informed me that it was in the safe and he would get it. That was another 10+ minutes. He was very helpful but the entire process was a train wreck and should have never happened. If you are going to offer lockers for convenience they should be convenient!

Thankful they were able to quickly resolve/fix my phone issue before I needed to leave for another…read moreappointment. Learnings on my side - I should have set up an appointment and I was not aware needed to sign-in on the tablet in front of the store upon arrival (with or without appointment). Shortly after arriving and after another person who entered store after me was checking in, was informed by an employee that I needed to check in. Keep in mind that even with appointment, still need to wait until they finish with current customers - just moves you to the top of the wait list.