Had a problem with my Samsung S10+, I googled Samsung repair centers…read moreand Ubreakifix came up. Brandon did a great job in solving the problem. Highly recommend !

Took my Samsung Galaxy Z-Fold 6 in for warranty repair of the bluetooth system. Consequently, the…read moreinside display was also malfunctioning. Michael E said when I turned the phone in, he could not find any physical damage to the phone. 2 days later, he called me saying Samsung denied the warranty repair on the phone, citing physical damage. Upon retrieval of the phone, I could see physical and measurable damage that did not exist prior. I believe Michael E was instructed by Samsung to damage the phone and put it off on me to void the warranty. As a result, I have filed reports with the BBB and the IL State AG.

AT&T sent me here to retrieve my phone contacts from my dead phone. The phone's charger intake and…read morethe battery died. The guy took my phone in the back and came out to report that only way to get the data was to fix the charger. However, because of their contract with Samsung, he would have to fix the whole phone. My screen was cracked. Mind you, this is all phone that I'm never going to use again. He said it would take several days and cost $150.00. I told thank you. I'm going to Gadget Bar to get another

This place used to be called "U Break, We Fix". They have replaced two apple iPhone 8 batteries…read moreand a iPhone 8 screen protector over the course of several years.. They were always responsive and professional. A few weeks ago, I had a problem with my HP PC updating and it hung looking for a bootable device. They took it in and looked it over and we're able to get it to boot the old version of the OS. They gave it back to me so I could do a fresh backup. They did not charge me anything. I would take any device there again..

Great Customer Service Straight to the point and quick…read moreservice $20 for an iPhone tempered glass cover

Brian is very helpful and knowledgeable. I would highly recommend his services anytime you need…read morehelp.

Verizon is awful, customer service is awful via stores, online or phone call. LZ location for…read morecomplaint since I have also experienced bad service from them. BUT major complaint is from the service they provide as a whole. I have to share access to my camera phone and plug my 5g block in for about 45 minutes while they watched there device not work for the second time. No thanks! Switched to minternet. Same service, but actually works and $10/mo cheaper. In addition they said they would send me a box to return item.... Negative. No box just an email 3 days later threatening to charge me if I didn't drop the item off at an ups store. BOO Verizon! Glad a left after more than a decade.

My wife's internet connection wasn't working and we came to ask for help. We were laughed at when…read morewe asked about the manager. He started being aggressive and didn't help us, and he even started screaming on my wife very unprofessional service

Kyle was so helpful. I lost my phone over the Fourth of July weekend. He sat me down, filed my…read moreinsurance claim, scheduled my home visit for the same day, and I was out the door in minutes. Thanks Kyle for your fast and friendly service.

Incredible waste of time. Sadly staff is not trained. We were there over 3 hours to try and…read moreactivate phones to be told they can't help. They suggested we go to Arlington Heights. Been with ATT 15 years. So avoid this store. Not helpful at all.

Manager was rude. I took my parents to get a phone upgrade and Bonnie and laughed and scoffed at…read morethem. So disappointing .

There is no way this store or T-Mobile could ever improve. I have spent two days trying to open an…read moreaccount with T-Mobile to order a phone, and a line transferred from my current provider. I tried doing this on their website and when I poked "place order" the app, i get an "Oops, there's a technical issue. Services we use to display this content aren't working right now. Try again later or call support at 1800 T-Mobile. It went downhill from there. Everytime I called or online chatted, I'd be transferred back and forth and have to explain each time the entire details of the order all over again from the start with each new person I spoke to or chatted with. They had cancelled the order, and explained that when an order was cancelled, all the data was discarded, including all chats and phone conversations. I had to do this over 15 times! I was asked my pincode over 25 times! My current address, phone number, my name, last four digits of my ss number, my age, what phone I wanted, my credit card number, my full SS number, my shipping preference,...etc. over and over. Late on the second day after four hours they said I had to go to a t-mobile store so that they can verify my identity. I knew this wasn't going to go well, and I was right. I entered the store and was greeted by a young man who had no idea what I was asking for, or how to actually do it. When I wasn't getting through to him, and getting frustrated, he clammed up and refused to speak with me. The other young man working there left to go in the back. So I called T-mobile and explained the situation the woman wanted to speak to him, but he refused, so I asked her to call the store, and when she called, a manager that was hiding in the back came out, and checked my ids, and entered it in and I thought we were done, when he started asking me once again to provide him with everything all over again!! He explained once again that now I was stuck with him now and couldn't go back home to finish with the people who directed me to go to the store and just get my identity verified as the last step required to place the order they had all set up. That was the last straw. How can T-mobile be so intent to alienate a new customer!?! I went over there in the pouring rain and that's how you treat me!? I announced as I was leaving that this was the worst customer service EVER!!!

Great guy, very reasonable prices and quick service. I had work done on three computers and very…read morehappy with all results. Highly recommend.

I brought my cell phone in because i was not getting any email . He work on it for about a hour …read more He keep trying to figure it out. He keep trying . He was wonderful and he did the best he could . I would give him 5 stars Ellen

I have visited the repair shop twice after I went to t-mobile for help, Nemo is highly…read moreknowledgeable, polite and easy on the eyes (ladies) he has been able to fix my phone in less than an hour and explained me everything with patience and a lot of detail. Can't say enough good things about this place. Go see Nemo!!

So I had a bunch of virus on my phone and I'm not much of a tech-savvy person so I went to tmobil…read moreand they said they couldn't help me and gave me the address of this store. I went there and there was this guy Nemo(he was a delightful young man) who explained me how this usually happens and what can be done to prevent it in the future. I've been to this store previously but boy this is my new favorite spot for fixing phones if Nemo is gonna be working there I'll go there every single time.

Couldn't have asked for a better experience with getting my laptop repaired! 10/10…read more I have a custom built gaming laptop from MALIBAL that's just under 2 years old that died on me and would no longer boot up. After calling Paul over at K&D, he drove to my home the next morning to pick it up and provide a free diagnostic to figure out what was wrong. By the next day, he found the issue and gave me a very fair quote for replacement parts and repairs and got the laptop back to me by the next week (told him this wasn't a rush job, otherwise I'm sure I would have gotten it back sooner). Every step of the way, Paul kept me up to date on the process and was very courteous and helpful. Can't recommend him enough!

They are the perfect combination of knowledge, skill, and professionalism. During the past 10 years…read moreI've been more than happy with their guidance and support in solving my issues and upgrading my tech. I recommend K&D without any hesitation.

Family owned company with the idea they can take advantage of anyone who needs their phone fixed…read more Example: myself. I gone in to purchase a new screen to replace the LCD screen on my iPhone 4 version. They sold me the wrong one after i mentioned i do not want the AT&T iPhone screen multiple times. I got home and did half the work. Wrong screen. Gone back. So i had limited time to wait for someone more experienced to come in 5 hours later to do a simple job. I had to go to work. So i had no choice to leave it with them cus they would not do a refund. I had to have my mom pick it up. They promised lower cost for the inconvenience. So after work, i go to pick it up. They had kept the case i had left with it, they over charged my mom for the pick up and service (at this point i have paid 125$ for a job that costs 50$) Im missing parts in my phone, my screw is rounded so i cannot take it apart with ease. I recommend going ANYWHERE ELSE. Woodfield Mall i highly recommend. I have had great service and great deals from there.