Great service. Friendly. Helpful. Fast. Kind. Highly…read morerecommend. Called to have my car towed to garage, after it died at a traffic light. They were friendly, helpful and got there quick. Thank you!

Sitting in a snowy ditch on Thanksgiving evening 2025 after sliding off the road on black ice...AAA…read morehas a 2-hour wait...enter Ronk's, with Julie's kind voice on the line telling you they're on their way NOW...priceless. Best service, so kind, quick response and the toastiest truck cab to crawl into. Thank you thank you THANK YOU FOREVER and a day. Recommend you every day, all the time.

What a wonderful father son team. At first he didn't think he could help me then took the time to…read morecall me back and say they would take a look. Definitely will use them again.

We contacted the company and as asked they showed up at the time we requested and took care of our…read moresons car needs. Wonderful pricing too!

Lee Roy and his team are wonderful!!! They were quick to come tow my car when I broke down on the…read moreside of the road. He offered a great suggestion for fixing my car and got my car back on the road in under 24 hours! Their customer service went above and beyond. They had my car warmed and ready for me when I arrived to pick it up. They really made the whole experience painless and quick. I can't recommend them enough!

Sitting in a snowy ditch on Thanksgiving evening 2025 after sliding off the road on black ice...AAA…read morehas a 2-hour wait...enter Ronk's, with Julie's kind voice on the line telling you they're on their way NOW...priceless. Best service, so kind, quick response and the toastiest truck cab to crawl into. Thank you thank you THANK YOU FOREVER and a day. Recommend you every day, all the time. Towed me right to my own garage and so kind.

I would give zero stars if available. Ronk Towing damaged…read moreour drive resulting in $6000 in damages. Owner felt no responsibility and did not care. Strongly do not recommend this company to tow ANYTHING Yes we now have to go through insurance

This place is 100% recommended without a doubt. Of course my truck decided to take a crap 20 miles…read moreout and these guys did nothing but help me. They towed me in and Fixed my DEF problem and warranties were taken from manufacturer without a headache. Through in an oil change in and new windshield washer motor and BAM, I was back on the road again. Had the shuttle guy come to the hotel for me even. I mean just hands down phenomenal work and kindness here. Thank you Dale for putting up with me for a week!

My son attends Ashland College and the other day while he was gassing up his van wouldn't start…read more After a battery swap it was clear the thing wasn't going to run any more so I checked reviews and decided any company around as long as this one must be a good place. Called AAA and they tried to send another company tow truck out but I asked for Bates towing as well and their company tow truck came out in less than an hour, hooked it up and agreed they'd take a look at in on 10/19. The tow was on 10/18. We weren't sure when they would be able to get to the vehicle. This morning 10/19 we got a call telling us the starter was shot and a price for replacement. Before noon we got a call the car was done and my son could go out and pick it up. We're a couple hours away. I cannot recommend this business highly enough. From the gentleman who picked the van up to the guy who called this morning, friendly, professional, reasonable and fast. Couldn't ask for a better experience.

My car's alternator went out as I was driving up I-71 past Ashland. I called AAA, and they sent…read moreBates to come pick me up. The driver was careful with my car, and he was very courteous and personable ... we had a good conversation on a whole range of topics as he took me and my car to a nearby repair shop. Turns out he's the third generation of this family-owned operation started by his grandfather. They have 12 different trucks, so they can handle a lot of different types of jobs. I'm hoping my car holds up and I won't need to use Bates again, but I would definitely recommend them for anyone in the Ashland area who needs a tow.

Wow. Just wow. So impressed with Baker's!…read more Here's the scoop: we needed our Yukon diagnosed. It had mystery issues. We have an extended warranty through the Ford dealer where we bought it used. (Very worth it, btw! The Ford warranty folks have been awesome.) A GMC center in Ashland did warranty work on it in October. When this issue happened in late December- early January, they sent us to the GMC dealer in Mansfield. When that didn't go very well, we tried the other GMC dealership in Ashland, but they didn't want to work with a Ford warranty. All of this was happening while we had to be in a rental as this was our only vehicle, which we had clearly said. The GMC dealer in Mansfield called us to pressure a trade in before they'd start work on it! We declined. When they contacted us for pick up the next day, they said we needed a new door latch assembly, had left grungy handprints on the interior driver's door, and said nothing about the electrical. When we asked about that specifically, as that was the big reason we were in there, they said, "We hooked it up. There were no codes. That'll be $160." That all seemed kind of sketchy, so we took the truck to Baker's. Wow. Night and day!! Justin, the service manager, treated us with respect and professionalism. Their mechanic found and fixed the axle seals that had supposedly already been replaced by the Ashland dealer in October. AND they also replaced the actuator that controls the four-wheel-drive, which no one else had found despite our mentioning it. And remember the no codes found bit? Baker's found 16, not zero. Yup. Six-freaking-teen. Our vehicle was done when Justin said it would be done, and they even washed it! Then it had to stay an extra day to correct the work done by the center in Ashland. They worked cheerfully with sorting that out with the warranty, and fit us into their schedule. And washed it again! Not only that, somebody wiped a good bit of those grungy handprints from the other shop off of the door! I can't say enough good about Baker's, I really can't. They took us from an incredibly stressful time to a vehicle that was safe to drive again in short order. Very very grateful. We'd give fifteen stars if I could!

Family owned and managed automotive service company that treats everyone like family. They went out…read moreof their way to provide exceptional service at reasonable prices.