I must leave this message about the amazing customer service that my mother received from Pointon H…read more& AC by J.T. Pfaff. My mother had contacted a different HVAC company to come clear her dryer pipe for clogged lint and a bird's nest. It was a constant worry for me that her house was at risk for a dryer fire. When we called the other company in Sept 2025, they said they would be by in a few days to give a quote. They never showed up, never called back. So this week, at my insistence, she called Pointon H & AC. One day later they came to view the situation and give a quote. Instead, J.T. Pfaff saw that the problem was a bird's nest, removed the bird's nest, tested that the pipe was clean, and charged nothing. Even leaving a calendar for my mother, in the Christmas spirit. There can be NO BETTER customer service than was provided by J.T. If you ever need a testimonial for anything, I am offering one for you. Your attention, timeliness, and service were the best and have provided me and my mother with peace of mind that is priceless. Thank you and God Bless You!! J.T. you are an amazing human and I appreciate you so much. --Kristin Reid

Great service and quality repairs. Have always got back to us in a timely manner as far as…read morescheduling and repairs. Very fair pricing on maintaining our HVAC system that the installed in our house over 20 years ago. Highly recommend Pointion Heating for your service needs

I don't usually leave negative reviews, but after my experience with Shields Fireside Hearth &…read moreHome, I feel like I need to share it to help others avoid the frustration I went through. I hired this company to install a fireplace, and from start to finish, it was a frustrating experience. Once I paid the down payment, the company's attitude completely shifted. Cindy, the lady that runs the office, was rude, dismissive, and frankly, condescending. Darin, the owner, "forgot" several commitments that were made during the quoting process, leaving us with an incomplete installation. I ended up having to either finish the work myself or hire other professionals to get the job done right -- including moving electrical, rebuilding the hearth base, and even hiring a roofer to fix the improperly installed chimney collar. This entire process left me feeling misled, overcharged, and really disappointed in the quality of both the service and the professionalism. If you decide to work with this company, make sure you get every single detail in writing and double-check everything. I would not hire them again. Would not recommend.

Ken, Service Technician, provided clear guidance on a chimney repair. He was efficient and a good…read morecommunicator. He followed up on the repair that was made and cared about his work performance. Ken was able to answer questions and provide feedback. He had a great attitude and was a pleasure to work with.

Plain and simple I went into top Hat asked if they would Vacuum my a/c lines if i bought a Rovsun…read moremimi split the person at the front desk said yes i then bought it and went back to get a time for Top Hat to finish what they said they would do. I am now out the cost of the mini split . Why would you say you could do something then later change your mind.

Been looking for a company to do some maintenance on my gas fireplace. Had called 3 other places…read moreand left messages and those places never responded. Top Hat, on the other hand, scheduled service for the next week. They call me day of to confirm schedule and arrived on time. Joe and Tucker cleaned and maintained my fireplace. They corrected some minor issues and gave me some recommendations. Both were friendly and helpful. Would definitely use again.

Fast, quality, honest plumbing service. Fixed exactly what needed to be fixed. Good value.read more

Mitch Came out to inspect our water heater. He was prompt and thorough and reasonable, and we thank…read morehim for being a business member in Baraboo. Mark and Jo Marie Maederer

Our new outdoor spigot stopped working after about 6 months of use. The original contractor would…read morenever return our calls. Called Zimmerman's and Pat came out a couple days later replaced the spigot, showed us the problem and was very enjoyable to work with. Highly recommend Zimmerman plumbing. Thank you.

I contacted the company on a Monday with a broken water heater, and I had one the same day. I…read morereceived excellent and professional service. The technician was on time and went above and beyond when we had to make an adjustment so the new water heater would fit. I couldn't be more pleased.

TL;DR: Knowledgeable and friendly service. Efficient installation and repairs. Open, honest and…read moretimely communication. Fair and reasonable pricing. Long-winded version: I reached out to multiple plumbers about a quote to fix my outside faucet. One plumber responded that it would cost about $300.00 just to come out to my house. The other responded that they were really busy, provided me with phone numbers for two other plumbers who would be able to help me, AND provided me with some tips for how to locate my shutoff and how to address my issue (I am a relatively new owner of a manufactured/mobile home). When I received this response from them, I knew they were the ones for me because they literally tried to direct my business elsewhere because they were too busy to help me immediately. Shortly after receving their response I realized I had a very high iron level issue with my water and ended up scheduling a time for them to come out and test my water and look into installing a filter. The Office Manager LeeAnne was a pleasure to work with, very polite, very detailed, and she was excellent with follow-up. Glenn (the plumber) was punctual, friendly, and knowledgeable. When it came to the installation of the filter and fixing the faucet, Glenn was here on time, they got right to work, were finished in what I considered to be a reasonable amount of time, and then walked me through what they did and answered my questions. It's always difficult to find experts in these fields if you aren't knowledgeable yourself and that is why this experience was so important to me, as they again, tried to initially help me by sending my business somewhere else. That's HUGE. If you are in the area and you need a plumber, DEFINITELY reach out to Midwest Valley.

We are extremely happy with the services provided. Lenny has been our furnace service provider…read more(whenever we called) for approximately 15 years. He has always been prompt, polite, knowledgeable, and respectful. We had him and his son, Will, replace our furnace this past winter, with the plan to replace the air conditioning unit in the spring. Will came to replace the air conditioner when we requested, and upheld the same professionalism as his dad. We are very happy with the end results. We would (and do) recommend Lenny's Heating and Air Conditioning. Roger and Vonda

Terrible. Lenny without looking at the job quoted $25,000 to replace an existing heat pump and back…read moreup electric air handler. We happen to know it should be around half of this. He wasted our time and to add insult to injury he has a John proverb on his sign....he's as crooked as they come.

I wanted a transfer switch installed so I could use back-up power when line power was down. Cody…read morerecommended a new breaker box that incorporated a transfer switch. That allows me to power any circuit. Jacob did the work, and, from what I saw, he maintained a neat work space, and was well organized. He was also very pleasant and helpful. The result is neat and functional. Tom K, Baraboo, WI

We have used Hills Wiring for years and have been very satisfied with their services. In our…read moreexperience, the electricians are excellent and are professional, knowledgeable, and easy to work with and they've done a lot of work for us over the years. We had Chad here last week to install new light fixtures, and he also checked out some other issues at our request and answered our questions and gave us helpful information for future planned projects. We're pleased with the quality of work that the Hill's Wiring electricians have done and how good they are in meeting the challenges of working on our old house. We trust Hills Wiring staff and find the business responsive to our needs. We recommend them to friends.