I must leave this message about the amazing customer service that my mother received from Pointon H…read more& AC by J.T. Pfaff. My mother had contacted a different HVAC company to come clear her dryer pipe for clogged lint and a bird's nest. It was a constant worry for me that her house was at risk for a dryer fire. When we called the other company in Sept 2025, they said they would be by in a few days to give a quote. They never showed up, never called back. So this week, at my insistence, she called Pointon H & AC. One day later they came to view the situation and give a quote. Instead, J.T. Pfaff saw that the problem was a bird's nest, removed the bird's nest, tested that the pipe was clean, and charged nothing. Even leaving a calendar for my mother, in the Christmas spirit. There can be NO BETTER customer service than was provided by J.T. If you ever need a testimonial for anything, I am offering one for you. Your attention, timeliness, and service were the best and have provided me and my mother with peace of mind that is priceless. Thank you and God Bless You!! J.T. you are an amazing human and I appreciate you so much. --Kristin Reid

Great service and quality repairs. Have always got back to us in a timely manner as far as…read morescheduling and repairs. Very fair pricing on maintaining our HVAC system that the installed in our house over 20 years ago. Highly recommend Pointion Heating for your service needs

Our new outdoor spigot stopped working after about 6 months of use. The original contractor would…read morenever return our calls. Called Zimmerman's and Pat came out a couple days later replaced the spigot, showed us the problem and was very enjoyable to work with. Highly recommend Zimmerman plumbing. Thank you.

I contacted the company on a Monday with a broken water heater, and I had one the same day. I…read morereceived excellent and professional service. The technician was on time and went above and beyond when we had to make an adjustment so the new water heater would fit. I couldn't be more pleased.

They replaced my pressure tank. Great fast Service with decent price, I would definitely recommend…read morethem.

Very bad attitude and not respectful of current customers. They claim they have too many customers…read moreand to go find someone else to fix your problem or wait a month or more, so we did find Terrytown our new go to plumber.

I don't usually leave negative reviews, but after my experience with Shields Fireside Hearth &…read moreHome, I feel like I need to share it to help others avoid the frustration I went through. I hired this company to install a fireplace, and from start to finish, it was a frustrating experience. Once I paid the down payment, the company's attitude completely shifted. Cindy, the lady that runs the office, was rude, dismissive, and frankly, condescending. Darin, the owner, "forgot" several commitments that were made during the quoting process, leaving us with an incomplete installation. I ended up having to either finish the work myself or hire other professionals to get the job done right -- including moving electrical, rebuilding the hearth base, and even hiring a roofer to fix the improperly installed chimney collar. This entire process left me feeling misled, overcharged, and really disappointed in the quality of both the service and the professionalism. If you decide to work with this company, make sure you get every single detail in writing and double-check everything. I would not hire them again. Would not recommend.

Ken, Service Technician, provided clear guidance on a chimney repair. He was efficient and a good…read morecommunicator. He followed up on the repair that was made and cared about his work performance. Ken was able to answer questions and provide feedback. He had a great attitude and was a pleasure to work with.

Quick response to our call. They offer a fair price. Service was friendly and professional.read more

We had a backup toilet in our guest bathroom. And these guys came out fixed the problem in record…read moretime cleaned things up removed a baby wipes that clogged things up and charged a fair price

Plain and simple I went into top Hat asked if they would Vacuum my a/c lines if i bought a Rovsun…read moremimi split the person at the front desk said yes i then bought it and went back to get a time for Top Hat to finish what they said they would do. I am now out the cost of the mini split . Why would you say you could do something then later change your mind.

Been looking for a company to do some maintenance on my gas fireplace. Had called 3 other places…read moreand left messages and those places never responded. Top Hat, on the other hand, scheduled service for the next week. They call me day of to confirm schedule and arrived on time. Joe and Tucker cleaned and maintained my fireplace. They corrected some minor issues and gave me some recommendations. Both were friendly and helpful. Would definitely use again.

Poor communication. Outdated payment options. I was the first appointment for the day, I live six…read moreminutes away but was charged $100 for travel time.

I called Ziegler Plumbing to replace our toilet on Monday and Dave set an appointment for Thursday…read more He called me as he had a spot open up on Wednesday and I accepted that. They called in advance and were on the way. Arrived on time and within and hour we had a brand new toilet installed! The old one was hauled away and I did not have to shop or do anything. Upon completion of the work everything was picked up and cleaned! Dave recommended the Gerber toilet and I do have to say it is quiet and powerful. It is a pleasure to do business locally and to know that Ziegler Plumbing will stand behind the product and the workmanship. For all your plumbing needs I highly recommend Ziegler Plumbing. Give them a call you will be happy you did. Chip and Sue DeForest WI

I was actually looking to pay my bill online BUT I'll be happy to write a review. During the…read morerecent -30 cold spell, of course the furnace went out! They sent someone promptly as our house was down to 40 degrees. They put in our furnace and A/C and I find their customer service beyond excellent.

Thank you for your prompt and professional service. The technician was very professional and…read moreexplained what needed to be done in professional manner. (We had contacted one other service who quoted a bid of $600+ without looking at the AC unit.) The actual cost was one-third of the other quoted service. We will definitely be contacting them for other heating and AC services.