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    Wise Choice Electric

    5.0 (1 review)
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    Electric repair

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    Lee Company

    Lee Company

    (163 reviews)

    Had Lee Company install a smart thermostat for us, based on recommendations from others in the…read moreneighborhood. When I had a few questions before scheduling, the dispatcher/scheduler offered to get a tech on the phone for me to talk with. When one wasn't immediately available, said she'd call me back when a tech could talk, and they actually did call back timely. The tech offered clear helpful advice. Scheduled service, and tech showed up at the arranged time. Friendly, very knowledgeable, did an excellent job. He even made sure the site was completely cleaned up before finishing. No surprises, the price was as quoted, and the work was exactly as expected. Would not hesitate to recommend, and will certainly be calling them again.

    Lee Company advertises "straightforward pricing" and "no surprise fees," which implies customers…read moreshould receive clear, upfront estimates. When a long‑time customer only learns about a substantial diagnostic fee after the technician arrives, that's a breakdown in communication and not consistent with those promises. It's reasonable to expect to be told the full structure (dispatch + diagnostic + separate repair quote) during scheduling so you can make an informed decision. I usually don't write reviews, but I am compelled to write this review today. I had a scheduled appointment for somebody to take a look at my home regarding electrical switches that were no longer working. The technician did show up, and I acknowledged the $79 dispatch fee. He came in and took a few pictures and then came back to me and told me I needed to pay an additional $255 for him to be able to find out what's wrong. This approach seems so absurd and ridiculous. Lee Company has never done so in all seven years that I've used them. This is the first time, and I'm very disappointed. They could've been much better in their approach. This gimmick here allows them to pad their wallets with both $79 and $255 all at once. What doesn't make sense is that after charging me this amount they would then tell me what it would cost to repair it. What if they tell me that the cost to repair it is $1000? So now I'm out $255 plus $79 if I choose not to proceed. Instead of utilizing these gimmicks, would it not just make sense for them to simply tell people when they're making the appointments that it's not just a $79 fee for dispatch, it's $79 plus $255 for them to actually look at what's going on? It is just sad and disappointing. I think you all should know before you call Lee Company for any work that this is what they are now doing. When I told the technician that I was going to write this review, he said he would just not even charge me the $79, which I don't really care about. I'm happy to pay this stupid $79, but I am so disappointed because it's a waste of my time. They could do better than that.

    Wise Choice Electric - electricians - Updated September 2026

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