They came to clean and service the gas fireplace. Great technician! He even repainted the inside…read morewhere it had faded. Will definitely use them again.

We had 2 gas fireplaces that would not start. We had them serviced and the serviceman spent time…read moreexplaining the problem, fixed them and answered questions. He wasn't in a rush. He wanted to make sure all our questions were answered

We were very happy with our service. He was able to come a few weeks sooner than other companies…read more He did a great job fixing our fireplace and also went to our daughters and fixed hers. Very reasonable rate. Appreciative of his help and advice as well.

Excellent service! I have bought, and had them install a fireplace for me. Mark (the owner) is more…read moreknowledgeable than any other person I've contacted. (Including a few stores I've called) I had received a few different bids from other companies, and his was substantially less for what I had done. I had this done approximately 3 years ago, and wanted to write this sooner, but there was not a website at that time. If I had a question he had answer for any question or concern I had. He also took the time to explain questions I had that I didn't even think to ask, but would have wondered about In the future. After the projected was completed, it looked phenomenal! I also had a problem with an older gas fireplace in my basement last winter so I called him, and left him a message. I received a call back the next day, and referred me to his son who has a service based business. At this point I had already talked to a few other people/places just to get an idea of what it might cost to fix, and was told by most of them they would not be able to get anyone there to come take a look for at least a month+. so I gave his son a call, not only was around $25.00-$30.00 cheaper than anyone I had talked he said he'd be able to schedule me in two days later! he let me know there is hour window that I needed to be there, and explained to me that certain service calls require more time than others. he also asked me a few general questions concerning what the fireplace was doing or wasn't doing. Two days later he showed up, and was there 5 minutes early. He looked pretty young, (which kind of surprised me) he was very polite when he arrived. I showed him to my problematic fireplace. he took a closer look at the fireplace, and then proceeded to ask me a few questions. he said he was almost positive he knew which part was causing the problem, and gave me a brief explanation as to why he thought that. (I didn't know what to think, he had not even touched the fireplace at this point......) he started taking it apart, and pointed out this sensor and explained how it worked, and why this could be causing the problem. All the time we were making small talk, and joking around. he ran a few tests on it, after trying to light it. The tests confirmed what he had Initially thought was in fact the issue. he replaced the sensor, and it fired right up. He even cleaned the fireplace, and while he was doing so he gave me a easy to understand version off how my particular fireplace operated, and seemed confident, and knowledgeable about the information he was giving me. he answered all off my questions. he also gave me some basic maintenance tips. These guys know their stuff, there is no doubt about that. I have recommended both to friends of mine, and all of them have had very professional, and pleasant experiences working with both of them. I will definitely continue to give their names out! Matt is the one that fixed my broken fireplace this is his website. www.midwestfireplaceservice.com

My case was tricky: wanted a wood stove in my basement so installation required putting the pipe…read morethrough the roof and ground level floor. The competitor company said it is not possible... Scott did a great job figuring it out. He was also very respectful of my home, making sure to clean up after himself and leaving the area even better than he found it. Overall, I am extremely satisfied with the service I received from this company. They were professional, efficient, and took great care to ensure that everything was done right. Scott's expertise and attention to detail really shone through in the final product, and I couldn't be happier with my new wood stove. If you're in the market for a wood stove installation, I highly recommend giving this company a call. They truly exceeded my expectations and I am confident that they will do the same for you. Thanks again to Dan, Scott, Mellissa and Emily for a job well done.

The fireplace at the Avidor is still not working ... under warranty and the problem has not been…read moreresolved. This has been an ongoing matter since installation.

I recently had to call Fireplace Stone and Patio. They came out promptly and repaired what needed…read moreto be fixed at no charge. They also noticed cold air coming into the house from the fireplace. They noticed some areas outside that was drawing air and caulked it and put more insulation inside to fix that problem. They also notice the fan had a strange noise and found a cord has slipped down and was rubbing the fan. They fixed that. Everything done at no cost. Very professional and always courteous. My fireplace is 4 year old. Randy f

We had to have a control module unit replaced in December and had to have Bill, the technician,…read moreback out today as our gas fire would go out intermittently. The fix this time was the pilot assembly as well as our switch on the wall. Bill is very professional. He took his shoes off and laid a large blanket down before he started to work. He vacuumed the area as well. He even painted the fireplace box as well as gave us new embers! It's like we've got a brand new fireplace!

From the moment we walked in, we were immediately impressed with the knowledge, honesty and non…read moresalesy approach of Fireplace by Design. On top of this, their bid for a higher quality and larger fireplace was nearly $2,000 less than one of their major competitors (Claxton). Compliance with building codes, gas line requirements and attention to detail was outstanding. The day our unit was installed the staff were friendly, focused and again very knowledgeable. This business will do tear out of old fireplace units if needed which some businesses we visited would not. I cannot say enough positive things about John and the Fireplace by design team. My opinion is they are the best in town.

We purchased our 2 gas stoves back in about 2002, replacing our wood burning stove, and have never…read moreregretted our purchase. They have kept our house warm during power outages, since you can turn them off and on with remote, and not needing electricity, which is so handy to do so from the easy chair. We have counted on them for help, a couple of times/ my fault on both times, you do not leave the door open as I did thinking during the outage we would get more heat, as you can melt the knobs./ Yep, common sense not to do that. But the guys helped me and back to normal. The stoves are great. The guys let us browse around and did not pressure type sales, just answered questions and gave info. They installed it, cleaned up, explained how to use it, and gave great service. They have a huge selection for every style to choose from, little old fashion to modern and sleek. You can enjoy yours and know you can count on good service too.

I chose this company after many people on the Nextdoor app recommended them and I did my research…read more We have never owned a home with a working fireplace before. Ours is a gas, direct vent fireplace. So we wanted piece of mind knowing that our home is completely safe and how to use the fireplace. I checked with the BBB, Facebook posts and their awesome website. Their website is a must to check out!! They have multiple videos for the work that they do on which type of fireplace you have. Ron walks you through what they do and how it benefits your family and your home. We had James Yoshida over as the technician. We have two boys (4 & 2) that were also home and very interested in who he was and what he was doing. James laid down blankets to protect our floor from any mess. He took things apart and serviced the fireplace. Vacuumed the logs, replaced the embers, cleaned the glass and painted the inside to look new. He made sure before he painted that no one was allergic to paint fumes. Which I thought was a great question to ask as you never know. My children were all up in his business asking questions and James had the patience to answer them. (They has good questions) James even blew up a glove for the kiddos to share. It was refreshing to invite a stranger into your home and have them leave as a friend would. I highly recommend the company. I also wanted to mention Ron as each time I called, he took the time to answer my questions. At first when I told him I was gathering quotes, I hung up from him thinking that was nice to not feel pressured to have to set up an appointment right away or make a split decision. I called back after the service was performed to gather more clarification and Ron nailed my questions. Finally, we have a digital copy of the service performed along with photos of before, during and after. We will see them again next Winter.

They were prompt, which was appreciated, but I probably would go to someone else next time. We…read morecalled to request a cleaning due to raccoons in our chimney, and a cap to have put over the top. They agreed and came out within about an hour. Disappointed that they charge us more than quoted, without acknowledging why. I can't help but assume they have no fee schedule, and make it up as they go along. Also when they arrived, they neglected to tell us they did not have caps, but had to order one in. So we had to pay a second service charge to have the cap installed and ordered. Since we were dealing with animals, and they knew that, I expected them to tell me on the phone they did not have the ability to cap the same day (as I had requested this on the call). Overall way more expensive than it needed to be, since they were less than forthcoming.

Wow what a difference...we hired Stone Building Products to reface our fireplace and bar area and…read moreit turned out BEAUTIFULLY! It completely changed the look of our living room area and we are beyond happy with the work that Jeff and team did. Great work and beautiful product.

From the owner: Over 50 Styles of Stone, Over 30 Years of Experience, Showroom Available, Custom Stone…read moreInstallation. Products: Thin Brick, Natural, Manufactured and Matching Stone, Stone Veneer, Masonry Supplies, Custom Stone and Firepits, Stucco. Services: By Appointment Only, Masonry, Stone Installation, Stone Veneer Installation, Contractors, Outdoor Kitchens, Fireplace Stone, New Construction and Remodel, Commercial. Brands: TriLite Stone Company, Sunset Stone, Arnold Stone, Coronado. Location Facts: 156 and Bob Boozer Drive

This man is taking advantage of everyone . . He is over charging for services , for cleaning $400,…read moreshould be 150-200 for chimney cleaning, to replace anything on top in way of the crown or cap, he over charges by thousands. . Beware of his BS, he figures the 42 yrs he has been doing this gives him the right to over charge by thousands. . Do not use his services

As a Nebraska transplant, I don't think I will ever get used to the cold winters. Coming from the…read moreSouth, anything below 70 is chilly. Well, I was pretty stoked about the wood-burning stove in our house. I decided to schedule a maintenance/chimney sweep for the stove, and had heard good things about Top Hat. It takes a little bit of patience to make initial contact with Top Hat. I didn't use their online tool for contact but rather called Steven and left a voicemail. It took him a few days to get back to me, which is understandable for a small business serving such a big area. Since I didn't use the online contact tool, I don't know if they would be quicker or not. Additionally, I'm sure this time of year is exceptionally busy with people preparing for winter. Scheduling an appointment for an inspection was incredibly easy. Top Hat was able to provide a 1-hour time slot for when they would arrive. Such a minimal time limit is exceptionally rare for any kind of contract/maintenance/repair work. Heck, even the cable and internet companies require about 4 hours of availability. Steven and his assistant were very professional, and worked quickly. Steven answered all of my questions, even though I know some of them were ignorant concerning fireplaces/stoves. Even though our wood stove is not up to code, I feel confident that Top Hat would do a fantastic job renovating the area (check their website for photos). He even provided a loose estimate of what kind of repairs we would need. Price for service was exactly as stated on the phone, and if/when we decide to make changes to our wood stove, we will be contacting Top Hat.

Owner came to inspect chimney, and I asked if he would do a cleaning. He gave me an estimate, we…read morepaid for the inspection, and he said he would get back to us. He never called. When I called him a few months later, he said he had a few more jobs ahead of mine and would get back to me. He never called back. He finally stopped taking my phone calls. He may come, do an inspection, say everything is fine, collect his inspection fee, and do nothing else. I don't think you can trust his assessment of the chimney.

Totally recommend!! Was punctual and efficient! Took care to keep my carpet clean as he did his job.read more

Jeff runs an outstanding business. I texted him last week and the texted back with an available…read moredate/time. When he arrived, Jeff was very attentive to not making a mess and listened to what we were looking for. He quickly set up his tarps, etc. to protect our flooring. Throughout the process, Jeff walked us through what he was doing, where some issues might be and how best to run our gas fireplace. Jeff is a fountain of detailed knowledge which helped our confidence in his abilities and the job he did. It took about an hour and was inexpensive. AND he provided a military discount...BONUS! Definitely recommend!

I have a gas lamp in my yard that needed servicing. Jeff was absolutely wonderful. I would highly…read morehighly recommend him for your gas lamp needs and also any fireplace requirements. He is very knowledgeable and works hard to meet your needs. My gas lamp looks wonderful. I definitely will have him service the lamp in the future. Also, I spoke at length with him about fireplaces and conversions. I have an old fireplace that I want converted to gas, and he will be the man for the job there, too. Please talk to him about your needs. Personal service, knowledge, great work ethics, professionalism, clean worksite. What more do you need?