Their Service Manager Jesse Gloystein is the best. He is very good to work with and always gets us…read moretaken care of.

So , here we are, a year and a half after Woodhouse toasted the engine of my Ford Explorer…read more Woodhouse never did get back to me, despite several attempts to initiate a conversation on my part. I'vr contacted Ford Motor Company, they were no help. Quart by quart, I've added four cases of oil to my car, until the engine finally failed. My mechanic performed a compression check on the engine and declared the engine dead. I had a shop in town install a used engine in my car with a comparable number of miles to the failed engine at a cost of over $4k. I've given Woodhouse 1 star, only because zero was not an option. My car had no mechanical issues, burned no oil, until I took it there to replace the water pump. There's a reason Woodhouse has under 4 stars. I wish I had checked YELP first.

Time for your auto maintenance? Oil change? They run promotions "all the time folks" I only trust…read morethis family owned business ..they are friendly and welcoming..thank you Megan for always giving service with a smile!

My grandson recently had his car worked on over $1000.00+…read more Do you know they DID NOT test drive it before releasing it !!!! Well it had MAJOR issues and had to be repaired again to correct the problem. Certainly an inconvenience to the customer. How stupid this could've been avoided.

I was looking for a specific model and color Jetta but they didn't have one in stock. Samuel and…read moreJacob in the sales department were able to find one and get it in for me in less than a week. Thanks guys! I love my new Jetta !

Service department never honors appointments. Last time I went in on a Friday for a routine check…read moreengine light. They told me they didn't have time so they scheduled an appointment for the following Monday. I took the car in on Monday and at the end of the day, they told me they didn't have time to check it on Monday so I would have to leave it another day. When I asked for a loaner vehicle, they told me they didn't have one available. This is my second time with this type of experience.

Absolutely. I'd keep the review factual and specific, especially around the 128% markup, because…read morethat's the strongest part of your experience. I'd also avoid calling them dishonest or saying they "ripped you off"; describing exactly what happened lets readers reach their own conclusion. Here's a firm but fair version: I really wanted to have a positive experience with this shop. The communication was great, and everyone I dealt with seemed very genuine. In fact, a friend in the industry described them to me as "not the cheapest, but fair and not crooks." Unfortunately, my experience with their pricing left me extremely disappointed. I was charged approximately $3,100 to replace one headlight, including labor. I questioned the cost of the part at the time and was told that was simply what it cost. However, when I submitted the claim to my insurance company, they actually called me to confirm that I had only had one headlight replaced because the cost of the part was roughly double what they expected. My claims adjuster then contacted the shop directly and was told that there was a 128% markup on the part. The shop would not adjust the price, and as a result, my insurance company would not reimburse me for the full amount. I understand that businesses need to mark up parts and make a profit, and I don't expect any shop to be the cheapest. But a 128% markup on such an expensive part, especially after I specifically questioned the price and was simply told that was what the part cost, does not feel fair to me. We live in a small community, and I believe we should be able to trust and support our local businesses. I appreciated the communication and professionalism I received, which makes this experience even more disappointing. Based on the pricing and the way this situation was handled, I cannot recommend this shop and would strongly encourage others to compare parts pricing and ask specifically about markup before authorizing expensive repairs.

They were fast and completely honest and didn't try to sell me crap that I did not need. And they…read moredid not overcharge me

This place isn't one of those fancy sparkling clean garages. This is a typical garage. Terry has…read moregreasy hands, dirt under the fingernails and you know he does the work himself. I'm watching him fix my A/C right now. Low on freon. He doesn't bullshit you, doesn't try to make more than a fair buck. I'm into supporting small businesses and this is one that I will continue to patronize. When he shakes your hand, you might get some dirt on yours, but it's an honest dirt. Go get you some!

Called Terry's to ask if they could take a look at my pickup to fix something, not only could they…read moreget it in the next day, they took care of it sooner than they had estimated. Very nice people, great service, even better prices! Wish there were more people and businesses who operated in this manner. I'll definitely be back!

I want to begin by saying that these guys are Mechanical Wizards! They are proactive and…read moreresponsive to my needs. I have a 2012 Chevy Tahoe(older vehicle). As a customer they treat me with respect and I can trust they will work their magic and take care of the issues at hand. Their communication skills are beyond perfect! I recommend these kind and honest guys to everyone I meet. I can only hope that they will be in business forever! Beyond satisfied with their skills and professionalism.

Awesome to work with, reasonable rates and all of the work they do shows the care they have for…read moretheir customers.. truly a great local shop!

Does not respond back in a timely manner, if at all! Car went in worse with no repairs done after 2…read moreweeks in their care

Car repair is a pain in the neck! I have been bringing my vehicles here for 15+ years and they do a…read moregreat job! The staff is friendly and knowledgeable. No pressure trying to upsale. You'll be glad you chose this place