AWESOME!...simply said, good with emergency visits and minimal wait time ;0)read more

I have been a patient of Dr. Knapp's at The Hearing Group for 3 years, and I have found her and the…read moreentire staff thoroughly professional and caring, helping me to adjust to wearing hearing aids and caring for them.

Several years ago I noticed I had been having issues hearing people talk when there were other…read morenoises or conversations nearby. I went to the Hearing Group and they tested my hearing and identified deficiencies at various ranges. They also indicated that I had tinnitus. They discussed several hearing aids, their features and benefits including costs. They also checked my insurance and got the authorization for the hearing aids. They fitted the hearing aids, showed me how to use and take care of them and had me come back several times to check everything and made sure I was comfortable. (the hearing aids were great. The cat tried eating them, they went scuba diving with me and they kept working fine for several years.) After 6 years it was time to retire them. Went back to the Hearing Group, had my hearing checked and got new hearing aids. The doctors were great as always, They discussed the new technology(wow), made recommendations and I have new hearing aids. Better tech, these block unwanted sounds even better. The connect to my iPhone and I can watch TV with the sound at the right level for me without everybody else complaining. I highly recommend the hearing group. Won't let anyone else inside my ears. Staff is welcoming and professional. Called me to remind me for appointment. Everyone there really cares. Worst part is the 45 minute drive to get there, BUT WORTH THE TRIP!!

Good doctor, he's very detailed with explaning diagnosis and friendly staff!, they do offer other…read moreservices, occupational therapy, speech therapy, physical therapy and other testing.

Great service. I've been here twice. The first time, I was recommended here by Costco in Clifton as…read moreCostco's hearing aid center does not have anything to do with Widex, the brand I have. I had an issue with the tubing and I went as a walk in and was promptly helped. Not only that, but they didn't bill me then for the tube and service, 100 I believe, and just trusted me with a mailed invoice later. Today I went back as I prepare for a move out of state this month, so I wanted wax guards and a cleaning for my hearing aid. I went as a walk in so I totally understood having to wait as they were with a patient. Well I ended up waiting 45 min or so, which I didn't really mind, but was very pleasantly surprised that they not only walked the aid and was guards out to my car where I had been waiting, but didn't even charge me since she said I "had to wait so long". Wow, great service!

Bought my hearing aids about 4 years ago. Have had several problems through the years, but…read moreAudiology and Hearing Aid Solutions was always there for me, even through the pandemic. I was able to get in touch with them and they always came up with a solution. Staff is terrific and very helpful. I highly recommend them.

We were referred to Dr. Feng's office, where my 97-yr-old mother received a thorough evaluation…read morefrom Dr. Tiffany Hong. From the very beginning, we felt she was in caring and capable hands. The exam was comprehensive, and everything was explained with patience and clarity. When we returned two weeks later for the hearing aids, Audiologist Suzette Xie took the time to gently guide my mother on how to use and wear them, making sure she felt comfortable and confident throughout. The fit was excellent, and my mother can now hear clearly again. Conversations now feel natural, and the simple relief of not having to repeat everything has made a huge difference for everyone in the family. We're truly grateful for the care and attention she received. The office has a very friendly atmosphere, and the staff were accommodating with no attitude, even when I needed to make a last minute change to my appointment that day. The wait time was under 10 minutes. Highly recommended.

Dr. Kathy Feng, a New York State licensed Doctor of Audiology for over 12 years, was highly…read morerecommended by a Columbia Medical Center Audiologist to have my hearing aid device made. Well-explained orientation, very precise and patient on how to operate and maintain a hearing aid device. As well as amazing, well-ethical staff, I have seen at a health care clinic. I am impressed with the final product as well, high-end quality and packaging.

he does a great job. i recommend him to anyone with hearing loss. he has a really nice family…read more jeff

Scheduled an 8:30 am appointment with the owner directly last week, I got there on time, the…read moresecretary showed up at 8:45 and said he was on his way. I waited until 9:00 am no show... This is the second time it happened, the last time I was asked to go to his house, I waited outside for 15 minutes, he called me and told me he overslept. Not a professional at all...

I've been to at least 4 different audiologists in NYC, none of whom impressed me very much, and one…read moreof whom was downright negligent. But when one of my hearing aids stopped working, and the company from which I purchased it told me the repair was not covered under my warranty, I went ballistic. So I searched for audiologists with high rankings, and found Dr. Ashley Marcus. Not only was I able to get an appointment within days, she called the manufacturer of my hearing aid and found that its repair was INDEED covered by warranty. Furthermore, though I hadn't purchased my hearing aids from Dr. Marcus, she treated me with the utmost respect, gave me a thorough set of audiological tests, compared them with my previous results (from 2+ years earlier), answered my questions, cleaned my working hearing aid, and charged a very reasonable price. I was relieved, impressed, and so grateful to have found Dr. Marcus. She is sending my broken hearing aid back to the manufacturer for warranty service, and will meet with me again when the repaired device comes back to reprogram its features and ensure that both hearing aids are integrated properly. WOW. I was so impressed with Dr. Marcus that I encouraged my husband to make an appointment with her for a baseline hearing test--a sensible idea for anyone who suspects hearing loss. THANKS, Advanced Hearing Center, west side location.

I had high hopes when I made my appointment. I said that I needed hearing aides and provided all…read moreof my insurance information, repeating that I required hearing aids. I explained that I was disable and used a power wheelchair and asked if the office was accessible. They assured me that it was but that I'd need to go to the concierge at the building next door and they would bring me to the office "the back way" . When I got there I was taken up two small flights of steps using a portable ramp (and nearly tipped over backwards on the ramp going up the first steps as the incline was too steep) and was taken to a room the size of a medium sized walk in closed. Once in the room it was obvious that the wheelchair would NOT fit through the door. The owner asked if I could sit in an office chair and they would roll me into the office. I said yes. Only then did they tell me that the were not in network for hearing aids using my insurance, but that they could do a hearing evaluation, and I'd have to get hearing aids somewhere else if I wanted to use those benefits. I asked if I'd need to have another hearing test at the place dispensing hearing aids. They said yes. I told them that I wasn't interested in paying for a test that wouldn't be useful to the process, and that I had been misinformed that the office was accessible, that it clearly was not, and that I had specifically said twice that I needed hearing aids, and was clear in that I used a power wheelchair. The owner told me that "many wheelchairs fit throught the small doorway", but acknowledged that this had been a problem in the past. I was furious, but kept calm and said I had to leave before I became unpleasant, I was so angry. They apologized. I wasted all of a morning and part of an afternoon. On the way out through the back on the ramp again I almost tipped trying to go down the ramp when the ramp slipped down from one step to the next and my chair very fortunately did not tip. I sucsessfully got down the second set of stairs but not without fearing greatly for my safety. It could have ended with a serious injury. This situation was more than inexcusable. First not telling me that they were not in network for hearing aids before came resulted in an absolutely wasted trip, which for someone in a power chair is extremely difficult. Being frankly intentionally lied to about accessibility, and almost being seriously injured by inadequate adaptive equipment and negligence/ignorance on the part of the connecting building staff. I will be making an ADA complaint with the city and whatever government agency are relevant about the audiology/hearing practice as well as the building next door, so that others don't have the same experience or risk injury. This is inexcusible.

Everyone here was friendly with a kind bedside manner from the receptionists to the audiologist…read more As it turned out, I didn't have a hearing problem but my teenage son was not speaking loudly and clearly enough for me to understand what he was saying. He tends to speak to me from the other side of our home as opposed to coming closer to say whatever he wants to say. I will go back to this audiologist in 5 years time to see if my hearing has changed, as recommended by the audiologist, Dr. April Egarian.

If you think you think you are missing a few words or sounds than you probably are. But do not…read moreworry about a thing. When you finally admit that this to yourself or your tired of turning the volume up on the tv or radio this is the place to be. After a visit here you will not be missing any sounds or words again. The good doctors here will have you hearing everything again. The office staff is wonderful. I highly recommend this place if you are tired of not hearing the words and music again.