We were referred to Dr. Feng's office, where my 97-yr-old mother received a thorough evaluation from Dr. Tiffany Hong. From the very beginning, we felt she was in caring and capable hands. The exam was comprehensive, and everything was explained with patience and clarity. When we returned two weeks later for the hearing aids, Audiologist Suzette Xie took the time to gently guide my mother on how to use and wear them, making sure she felt comfortable and confident throughout. The fit was excellent, and my mother can now hear clearly again. Conversations now feel natural, and the simple relief of not having to repeat everything has made a huge difference for everyone in the family. We're truly grateful for the care and attention she received. The office has a very friendly atmosphere, and the staff were accommodating with no attitude, even when I needed to make a last minute change to my appointment that day. The wait time was under 10 minutes. Highly recommended. read more

Dr. Kathy Feng, a New York State licensed Doctor of Audiology for over 12 years, was highly recommended by a Columbia Medical Center Audiologist to have my hearing aid device made. Well-explained orientation, very precise and patient on how to operate and maintain a hearing aid device. As well as amazing, well-ethical staff, I have seen at a health care clinic. I am impressed with the final product as well, high-end quality and packaging. read more

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My 8‑year‑old was fitted for hearing aids here, but the ear molds provided appear to be adult-sized and do not fit. After contacting the office to correct the issue, we have not received help despite insurance already paying for the service. Proper fitting is critical for a child's hearing development, so I hope the office resolves this promptly. the office treated the situation with little care. read more

New York Hearing Center - Improperly fitted my 7 year old - Audiologist Near Me - New York, New York

I was on vacation in New York and suddenly my hearing als was not werking anymore. I looked for help and got to Hearing Center at Mott st. It was wonderfull how they took care of my probleem. It was solved in no time. It was ready to pay more than 100 dollar, but they charges me only 10 dollars. Thank you! read more

I was excited to visit NY Hearing Center because the many 5 star reviews. I am not sure why my experience was different, but it was quite lackluster. I would describe the general air of the office as disinterested, dismissive, and distracted. First of all, I reached out in June seeking an appointment, and did not hear back. I emailed and called a handful of times. No luck. Then, finally in mid-August they replied - almost two months later! Fortunately I was still interested and gave them the benefit of the doubt that they were busy. Then they booked me for an appointment yet another month away - and when that day finally came I received a text reminder that it was set for the wrong location (in Brooklyn, and I was seeking to visit the location in Manhattan). Fortunately they were able to squeeze me in at Manhattan without a big deal, but I was confused by this since I originally spoke to the Manhattan office. I told them I was interested in custom-fitted ear plugs as well as a hearing test. The test went fine, no complaints there. Dr. Feng seemed distracted by the end and totally forgot that I originally came to them for the custom-fitted plugs, so I had to remind her. I also asked questions regarding my concerns for tinnitus and for an audiologist, she had surprisingly very little to say on the subject. She offered no illumination or comfort. I've honestly received a lot more information from Dr. Google. I asked if I should see an ENT regarding an occasional popping sounds in my ear as well as muffled hearing - and she did not know, or didn't really care to offer an answer. I'd say her response was basically a shrug. For a specialist in the matter of hearing, I found this really surprising that she couldn't at least tell me anything about tinnitus or popping in my ear. I'm grateful I got my ear plugs, but I'm sad to say my experience wasn't as glowing as others report here. I will not be back. In the future I'm seeking an audiologist who cares to take the time to explain hearing concerns to me, since that's literally part of the job. Lastly, the office itself felt a bit dirty and the water cooler was empty on both occasions. Small details but to me these kind of things speak volumes about patient care, especially to someone like me paying out of pocket. read more

Dr. Kathy Feng and her team are amazing. At my first visit Dr. Kathy performed a very comprehensive hearing test and assisted me in choosing the best devices for my situation. After the devices arrived at her office I went in for my second visit and she made sure everything was set up correctly, helped me with the phone app and walked me through all the options. She even scheduled a follow up appointment to make sure everything is working well for me. I have been to other Audiology practices in the past and none were as professional and friendly at Dr. Kathy Feng and her entire team at New York Hearing Center! I highly recommend Dr. Kathy Feng and New York Hearing Center! read more

This place is excellent. The receptionist worked hard to find a good slot for me in a busy time, the office was beautiful and clean and pleasant, and the doctor who saw me was so friendly and professional. No complaints. It was a great time. read more

The office staff is quite professional the doctor is excellent at what she does. I would give 6 stars if I could. read more

New York Hearing Center is excellent. They have a marvelous staff and provide hearing tests and hearing devices. They are knowledgeable, kind, client oriented and expert . They treat the clients with respect and dignity. They provide extensive education to the clients about what would benefit and be helpful I highly recommend New York Hearing Center 5+++++Stars!!! read more

I found the New York Hearing Center 15 years ago and have been using their service since. Dr Feng is the consummate professional. Dedicates ample time to the assessment and hearing test and to the adjustment of my hearing aids whenever that has been necessary. The administrative staff is very personable and so responsive by phone. Even though we're from out of state we return to the center. read more

A wonderful experience! I purchased custom-molded musicians' earplugs from here a few weeks ago. Dr. Feng explained details of the molding process very clearly, and carefully applied and removed the impression foam. Once the plugs came in, she patiently taught me how to insert, remove, and clean the plugs, which work extremely well - great clarity and superb protection for practice and performing. I'm very happy that I went through with this, and am glad to have done so through New York Hearing Center! read more

Wonderful! After audiologists in two different practices insisted my hearing aids and the programming was fine and I knew I wasn't hearing properly for many months - NY Hearing Center helped me. Got my malfunctioning hearing aids replaced, programmed my backups in the meantime - better than they have been in probably years - and then updated the programming on the new ones. Stress free, patient, and kind - and reasonably priced to boot. Thank you, my new audiologists - you're great! read more

Wonderful office and services. Friendly staff. They worked with my insurance and when the insurance paid more, they refund me back the differences. Amazing! Will recommend. read more

This place really is the greatest. Is it fancy? No. Is it efficient and on time and straight forward? Yes. I'm an architect and the service couldn't be more helpful, efficient or kind. And I am on my second test period, using a 2nd different pair of free demo hearing aids without paying a thing yet. The doctor really wants me to be happy and to hear as well as possible. What more can you ask? Could not recommend more. And pick up dinner on the streets of authentic Chinatown on your way out! Wishing them all the best. read more

The service here is excellent. I hate to say it but I'm a high maintenance customer yet they never make we feel that way. Whenever I have any issues they have been resolved quickly and professionally. read more

I've been struggling with new hearing aids for a couple of years. Finally saw her good reviews and decided, "Hey! Can't hurt, might help." She was thorough (repeating a hearing test I'd had done less than a year earlier) and honest. Told me what every other audiologist hadn't said, which was that my hearing was, even with the digital device, not going to be anywhere near what it once was and she took the time to show me exactly why. Finally, she sent my (under warrantee) hearing aid back to the factory for a free rebuild--even though she didn't sell it to me originally and wasn't making any money on the deal (I insisted on paying her more than she asked). Can't say enough good things about this person. read more

My wife and I first went to see Dr. Kathy Feng and her great team in 2016. We've been steady clients ever since with new upgraded hearing aids a couple years ago. All very friendly, competent and exceptional value for a good price. read more

The service was amazing. Sandy is an amazing woman who helped me through a difficult and depressing time. She prepared me through the process and Kathy. was outstanding with her knowledge of the product. I highly recommend. read more

I would highly recommend Dr. Kathy Feng to anyone for hearing services. She provides professional and excellent service!

Ms Feng is great and wonderful person. Get your custom ear plugs here. She will take care of you.

Dr. Feng spent a lot of time with my 97-year-old mother-in-law who has severe hearing loss, and was instantly able to get her hearing better by trying a variety of hearing aids. She has many brands, styles and price points so her expertise is MUCH better than visiting a hearing aid store with one brand. Dr. Feng also took into consideration the patient's dexterity, and cognitive abilities (what style of hearing aid is she used to, and would batteries or charger be better?) We had the waiting room to ourselves and no virus concerns. The Manhattan office is only a mile from the Holland Tunnel. We pulled up outside and only had to walk 20 feet so it was all very convenient. Highly recommend. read more

Over my 20+ years of hearing aid use, I've visited countless audiologists and hearing centers. Dr. Feng is without a doubt one of the kindest, most knowledgable, least shady, and most straightforward experts I've met with. The office has a hearing test booth, so you can do everything at once - conduct the tests, order the aids, etc. Dr. Feng is also flexible and patient - she managed to squeeze me in when the aid broke right before a trip, and also helped me with all the paperwork when I switched jobs and learned that my new employer covered a new aid through a third party service (I still don't really get how all this works). Extra bonus points for being multi-lingual (english / cantonese at the very least) and located right in the middle of Chinatown. read more

Cathy is the best! At first I ordered hearing aids from another office, but I was dissatisfied so I returned them. When I saw what people wrote about Cathy I decided to visit her. That was my good fortune. She is extremely capable, very patient, always willing to answer questions, and sincerely interested in making you a happy patient. If any problem arises, she is always willing to help, giving you all the time necessary to explain the issue and fix the problems. You can't find a better audiologist. I am very thankful for all the help she has given me. read more

To flee all the thieves, ladrons, crooks, and rigmarole creators, read my message in its entirety. To get a hearing aid, I read up on them extensively and then checked Consumer Reports, and then I contacted audiologists. To avoid deeply buried financial traps in the several forms you sign when you walk in, I asked close to about 10 of them to send me beforehand ALL THE FORMS I'm supposed to fill out and sign in their office. Seven refused and the others sent me only some of the nonfinancial forms. Through these forms I learned that walking into the doctor's office alone may be considered a procedure for which there may be a charge. Also, if the insurance company does not pay the full amount or takes longer than a certain amount, you are stuck with the bill even if it is mishandled by the company. Some even said I have been examined by an ENT before (think unnecessary specialist co-pay) I can get a hearing aid. I then found Dr. Kathy Feng Aud., Ccc-A and her assistant Sandy. They made the process so pure and simple and HONEST that it strained incredulity. I still have a hard time suspending my disbelief. Thank you so much. read more

Grandma has been having hearing problems and resistant to trying out hearing aids (or admitting she had hearing difficulty) for years. Dr. Feng was really thorough and professional in explaining my grandma's hearing loss and how hearing aids work and paired her up with something my grandma really liked. Definitely recommend for anyone who needs to see an audiologist. read more

I am so happy to have hone here. I use to hear like if I was underwater but today i received my hearing aides and can hear everything. Thank you so much. The exam she gave me was not like the ones i've had before. I am recommending her to my family. read more

Staff@Front desk is very professional. Office very clean & comfortable. Dr.Feng is very pleasant & articulate very well. Yes I highly recommend her services. read more

My father went to see Dr.Feng to get hearing aids and throughout the whole visit, she dismissed his questions and continued to play with her phone. She was very unprofessional and considering how much these cost, you would think she would be more willing to answer questions about adjusting the volume and how to properly use them. I would not recommend coming here. read more

Excellent doctor! Really kind and honest. She genuinely cares and knows her stuff. I would gladly recommend her to anyone.

I found Kathy Feng while trying to help a California patient while he was visiting family in New York. He was going to see a play with his niece and realized the theater he was going to had a hearing loop system. He contacted me to find out if he had this setting in his hearing aids. He did not-- yet. I looked on a hearing aid manufacturer site and found Dr Kathy Feng who was very helpful to make this change in this man's hearing aids so he could hear better when he saw the play. What a wonderful audiologist to help someone traveling to enjoy life better!! Thank you so very much Dr Kathy!! Great job!! And it shows what a caring person you are too!! read more

Met with Dr. Feng and she was efficient and thorough in the tests she performed, and she then did an excellent job of explaining the results of those tests. read more

After over 10 years of a previous doctor, i was so disgusted with their service, i had to switch. . I found dr feng. Small office, very pleasant and professional. I did not have to wait 4 hours (even with an appointment from previous doctor ). She was very calming in fact. Very thorough. I would definitely recommend her! read more

I have been treated by several audiologists during my life, over many years, and can enthusiastically recommend New York Hearing Center as the very best I have encountered. I discovered them using Yelp, and it didn't take me long to understand what all the praise was for. Now I am trying to pay it forward by adding my two cents. For me, there are three crucial factors when evaluating an audiologist: personability, convenience, and technical competence. NYHC is outstanding in all of these domains. Kathy and Winnie Feng are incredibly nice and take the time to listen to your concerns. They will never push a specific brand or style if it is not best for you. They have weekend hours, which is both rare and hugely convenient for anybody that works. Lastly, but arguably most importantly of all, they are technically excellent. Kathy fit me for a new set of hearing aids that, after a few tweaks based upon my feedback, far exceed anything I have used previously in ability to discriminate sounds in varied settings as well as physical comfort. (Specifically, I am for the first time using RIC/micro-BTEs, as opposed to the CICs that I used previously. I strongly recommend trying this type of hearing aid to anybody frustrated with the limitations of their CICs.) I am currently in my early-30s and have been struggling with hearing loss since I was a teenager. With the help of New York Hearing Center, I am finally discovering that I can overcome my limitations and live a fuller life, personally and professionally. Thank you! Bonus tip: After your visit, peruse the imported foods supermarket next door then grab a coffee at Nolita Market a block north on Mott Street. read more

Had an appointment today with Kathy Feng AUD, she's great. I went through the audio tests and Kathy explained everything that was going on. After she was done she took her time to explain the results and went over the choices I had. I felt at ease and I knew I was in good hands. read more

Dr. Kathy Feng is an outstanding doctor. My dad had to get a hearing aid. When we meet Dr. Feng, I was amazed to find such a personable doctor. She is super friendly. My dad is elderly and needed more time than usual understanding how to properly put on the hearing aid. Dr. Feng was very patient on explaining how to put it on and didn't rush him. She also took a considerable amount of time explaining how the device works. She seems to be a very caring person. We are lucky to have found such a wonderful doctor. read more

I was so dismayed by the person who was setting up the appointment - I never got to the office. She wanted to give me an appointment in one week - but told me I had to have a referral from an eye doctor. I said well - I can't come next week then. I will have to first make an appointment with an eye doctor. I said I could bring in a referral from 3 years ago, the last time I saw an eye doctor. She said "No, that was too long ago." But maybe the doctor that I saw THREE YEARS AGO would FAX a referral!! I said that didn't seem right. There must be a good reason for a referral being up-to-date. Then I lost confidence that the people here know what they are doing. I didn't want to risk seeing them. So I did not make an appointment. Possibly this was a new receptionist. But still.. I'm disappointed after all the good reviews. read more

The best! I needed an emergency hearing aid repair and they were very accommodating and squeezed me in. Not only did they have the broken part in stock, the very personable, cheerful and confident audiologist helped rehab my "b" backup set for free (she's also very attractive, which didn't hurt :) ). The office staff was just as helpful. Highly recommended! read more

Dr. Kathy Feng is the best. Total professional and I am lucky to find someone like her. If I could give 10 stars I would !!!!

Second revised review. After my first review, (3 stars) which was based on very limited interaction, I have gotten to know Kathy Feng better, and she is now my audiologist. She is attentive, honest and very easy to communicate with and work with. To cut to the chase, I just recommended her to a close friend. It is very hard to find a good audiologist, and that is the most important part of the equation in the hearing aid process. I have had a very good experience with her, and I am a very critical and demanding customer. So, after replacing my *** review with a **** review, I am now giving her 5 stars because she has earned them over time. read more

Wish i could give 10 stars to Kathy and her staff From the moment my sister and I walked into her office we knew we came to the perfect place for hearing issues. Kathy is a real pro. but also a very nice and kind person. We had an unusual short time window and Kathy went out of her way on Sunday and the following Monday in a location that is normally closed. I wish her nothing but the best, she deserves it. As to results... Perfect equipment to help the hearing loss. Thanks you Kathy, will come visit just to say hello next time in town. read more