Very quick to get me onboard to offer my vehicle for rental. The split seemed fair since they…read morehandle insurance, billing, marketing, etc. Until a renter had an unreported accident and I had to place a claim and now I cannot get a hold of anybody. I am more than $600 in repairs (just to inspect the full extent of the damage) and three weeks of loss of income and unable to use my vehicle. They reply to my emails every 2-3 days with the most absurd questions. I submitted a comprehensive claim with pictures, estimates, etc. it has been a nightmare. Customer Service and Claims have different emails. CS is very apologetic and reflective, but they don't resolve anything and redirect to claims. In claims you wonder if they are truly reviewing anything or just waiting for you to get tired of following up.

Yelp Community. Beware, Beware, Beware. Use these guys at your own peril. My experience, poor…read morevehicles generally, no QC on that from the company. Pretty much zero useful customer service. They will take and hold an outrageous deposit, and hold it, and hold it and.hold it. Corporate Grifters pretty much. Run, don't walk away is my suggestion. Beware and good luck.

Let me start by saying that I have an extreme phobia of letting other people drive my car! To me,…read morepaying other people drive my car is akin to paying someone to be intimate with your wife. In a perfect world, no one but me would drive my "Beyonce". However, if I had "more than a couple" of sips of "Juice" down a "dark Homestead highway" and want to be a responsible driver I will let someone share Beyonce with me. I heard about RedCap from Brenda P. and Glenn G. when I asked how they partied in Miami when living in the 954. Basically this company will send a driver to your location, and drive you in your car to either your home or a nearby 24 hour restaurant to get some carbs in your system. Similar to the other car sharing companies I've used, my driver (Jack Topel) was friendly and a great conversationalist as well as very punctual. He arrived at the party site a little before the scheduled appointment, and waited an extra 15 minutes when the event ran over the scheduled time. Between that service, and avoiding a weekend under unpleasant circumstances, I would have to say RedCap is very much worth the price!

Probably have used the service 20 times. The drivers are very well trained and the service keeps…read morebetter and evolving. I have used them everywhere from Palm Beach down to South Beach. What I Like: ...the app is very convenient ...the drivers are clean and wearing uniforms ...the convenience - they are mostly within 5 minutes of a pick up time ...the sms follow up, before and after the ride ...tipping is included ...door to door service ...management is extremely responsive and professional. Redcap is not inexpensive, but is is less than taking a round trip taxi service - and certainly less than a DUI. Where is gets really costly is when you keep the driver after hours. I recommend taking a big car, that fits 6 - and splitting the cost among everyone. That way the $35 cost to the beach costs only a fraction of that. I have recommended the service to many friends and they all feel pretty much the same - RedCap is great!!!

Great people who helped me out and it was quick and easy! Andy was great and yely as well. Made my…read morerental be soooo easy! I'm sooo happy !

A complete mess of a company. Will hit you with hidden damage charges, fail to provide…read moredocumentation for insurance and then "lose" your payment and threaten collections. Not worth saving a few dollars a day. Rent from LITERALLY any other company

I've rented from Enterprise at the Miami Airport several times, and they continue to make the…read moreprocess quick, easy, and stress-free. The customer service is consistently excellent. The staff is friendly, professional, and keeps the rental process moving efficiently. There are also plenty of vehicle options available, making it easy to find something that fits your needs and budget. One tip for travelers: if you're returning your rental before a flight, be sure to allow yourself extra time. After dropping off your vehicle, you'll need to take the airport train and do a bit of walking to reach the terminals. It's a smooth process, but it's not as simple as pulling up directly to your gate. Overall, Enterprise at Miami Airport delivers reliable service, a great selection of vehicles, and an efficient rental experience. It's my go-to choice whenever I'm flying into Miami.

Great customer service. From beginning to end it took about 10 minutes to get into a car. Very…read morequick and efficient! The only downside (and not a fault of Enterprise) is that the rental car location is quite a haul from the airport. You have to walk quite a distance, then get on a train which takes you to the car rental center. A bit inconvenient, especially if you are tired after traveling all day.

I had an outstanding experience renting from Fox, and Kevin made the entire process smooth and…read moreeasy. From the moment I arrived, he was friendly, professional, and genuinely focused on providing great customer service. He took the time to explain everything clearly, answered all of my questions, and made the pickup process quick and hassle-free. Taught me a few things so I wouldn't be charged in and around the city. The vehicle was clean, well-maintained, and exactly what I expected. Kevin went above and beyond to ensure I had a smooth experience, and his positive attitude made a rea positive outcome for me. If you're renting a car, I highly recommend Fox, not too far from the airport and took me approximately 15 minutes from the time I started walking off the plane to their shuttle. Excellent service, and an overall five-star experience. I'll be renting from Fox again!

FORMAL CUSTOMER COMPLAINT - UNACCEPTABLE TREATMENT AT FOX MIAMI AIRPORT…read more Dear FOX Rent A Car Customer Relations, I am writing to formally complain about the unacceptable and extremely unprofessional treatment my daughter and I received when we arrived at FOX Miami Airport on September 8, 2026, to pick up our rental vehicle. Reservation Information: * Name: Davina C. Scott * Confirmation #: FFX0798923 * Pick-Up Location: FOX Miami Airport * Pick-Up Date & Time: September 8, 2026 at 12:30 PM * Return Date & Time: September 12, 2026 at 2:15 PM * Vehicle Class: IFAR From the moment my daughter and I approached the counter, the customer service we received was unacceptable. We were not properly greeted or acknowledged, and the front-desk clerk's demeanor toward us was dismissive and disrespectful. We simply asked what vehicle we were assigned to. Instead of providing normal customer assistance, the clerk told us to go to the rental-car section and "click the key." The manner in which he spoke to my daughter and me was completely inappropriate and made us feel as though we were a burden rather than customers who had a confirmed reservation. After following his instructions and locating the vehicle, we decided that we would prefer a Hyundai SUV. We approached Ivan, a FOX representative, to ask whether we could change the vehicle. Ivan told us that the Hyundai would cost more and then walked away from us without taking the time to properly explain our options or provide any further assistance. This is not acceptable customer service. I have rented vehicles before, and I have never experienced this level of disrespect and unprofessionalism from a rental-car company. We were not asking for anything unreasonable. We were paying customers with a confirmed reservation who expected to be treated with basic courtesy and respect. I also want to address something that concerned me deeply about this interaction. My daughter and I were left wondering whether the manner in which we were treated was racially motivated or whether there was another reason these employees felt it was appropriate to speak to and treat us this way. I am not making an accusation without evidence. However, I believe FOX has a responsibility to investigate the circumstances and determine whether your employees complied with the company's customer-service and nondiscrimination policies. I expect FOX Rent A Car to take this complaint seriously. I am requesting: 1. A formal investigation into the conduct of the employees involved, including Ivan. 2. Identification of the front-desk employee involved in our initial interaction. 3. A review of any available surveillance footage and other records from the time of our arrival. 4. An investigation into whether FOX's customer-service and nondiscrimination policies were followed. 5. A written explanation of the outcome of your investigation. 6. Appropriate compensation or another reasonable resolution for the unacceptable experience we received. Customers should never be made to feel unwelcome, disrespected, or dismissed--particularly when they have made a reservation and are prepared to pay for the company's services. I am extremely disappointed in the way my daughter and I were treated, and I expect FOX Rent A Car to address this matter appropriately rather than dismissing it as a simple misunderstanding. Please provide me with a written response regarding this complaint and the steps FOX intends to take to address the conduct described above. Sincerely, Davina C. Scott Reservation #FFX0798923

They were amazing! We rented the vintage white Mercedes 280sl for our engagement shoot and it was…read moreabsolutely perfect! Sean was very helpful, we communicated before and had everything ready for the day of the shoot. He made the process very easy, the car was ready on set, very punctual and everything turned out as planned. We would recommend with our eyes closed!

From the owner: Miami Vintage Prop Car Rentals is South Florida's largest and most trusted prop car rental company…read more We offer a high quality vintage vehicle rental service for use in film, photography and events. Our selection of vehicles include American muscle, European classics, micro cars, trucks, vans, motorcycles, and more.

We rented a car during our recent trip, and it was easy to just check in and get the car by…read morescanning the QR code instead of waiting in a line, even though there was no line at the time we landed. We ended up getting a 2026 Toyota Camry which was overall clean and in good shape. The only thing that annoyed me was I checked out the car and got the contract at the booth, and they called and emailed me asking if I had rented a car a few days later.

Pick up garage area attendant did not help us locate a vehicle. Vehicle that was supposed to be a…read moreavailable from front desk was not there. Returning the vehicle was not good because where we were told we can return it could not accommodate the return. Talking to customer service was not helpful. Went to 3 different locations before finding a site to return the rental. We spent 3 hours trying just to trying to return the rental and then had to take an uber to get back to the location of our own vehicle. No compensation for that.

They are very professional and the vehicle was spotless. It was a luxurious experience.read more

Last weekend we visited Miami for a trip with a few coworkers. We scheduled four different trips…read morewith Driven Miami, and every single one of the interactions was outstanding!! The vehicles were all late model, in near new condition, clean, and exactly as described. The drivers were all on time (or early) and extremely friendly. We travel several times a year for work, and I can say without a doubt that Driven Miami is at the top of their game. I would highly recommend this company to anybody visiting the Miami area.

When it comes to car rentals, the experience usually lives or dies by the person behind the…read morecounter. At Budget in Miami, we got lucky. Paula N. took care of us from start to finish. She was patient, thorough, and genuinely invested in making sure we walked out with the right car at the right price. She spent real time with us going through our options and made sure we had everything we needed in terms of coverage and protection. That kind of attention is not something you expect at a rental counter, and it made a real difference. If you are heading to Miami and need a rental, Budget is worth your time. And if Paula N. is working, you are in good hands.

Great car and excellent service!!…read more We didn't have a prior booking, but walk-ins are welcome here -- unlike some smaller chains where you end up waiting 20-30 minutes just to get a car. Everything was done in about 10 minutes! They didn't try to upsell insurance or pressure us with scare tactics, and the same goes for the transponder. We used our own insurance and transponder without any issues -- no pushback at all. We got a ReadyLine car with only 10 miles on it -- amazing! For the full 5 days, everything was smooth and hassle-free. Pickup and return were super easy. Exit: just scan your QR code and go and Return: park in ReadyLine, leave the car, and you're done No old-school inspection delays or waiting around. Would use them again for my need!

We booked with Jhon and had our City tour in and around Miami yesterday. Our tour guide, Jhon was…read moregreat. We had an open top jeep so we could get great views of the high rise buildings. We got a complete tour of not just the downtown but also in-depth explanations of the City with key dates of when the railroad and founders of the areas. We enjoyed the destination points and getting out of the vehicle to experience the vibe of the people. He is the new owner of the company since 2020 and deserves your consideration for a variety of tours, including boat tours... if it weren't for the Hurricane Nicole, we'd be booking again with him... Thanks Jhon for a great day!!!

Horrible service, guess you have to be well dressed up to be attended, nobody wants to talk to me…read morewhen I got there, so I left.