I've rented from Enterprise at the Miami Airport several times, and they continue to make the process quick, easy, and stress-free. The customer service is consistently excellent. The staff is friendly, professional, and keeps the rental process moving efficiently. There are also plenty of vehicle options available, making it easy to find something that fits your needs and budget. One tip for travelers: if you're returning your rental before a flight, be sure to allow yourself extra time. After dropping off your vehicle, you'll need to take the airport train and do a bit of walking to reach the terminals. It's a smooth process, but it's not as simple as pulling up directly to your gate. Overall, Enterprise at Miami Airport delivers reliable service, a great selection of vehicles, and an efficient rental experience. It's my go-to choice whenever I'm flying into Miami. read more

Enterprise Rent-A-Car - Car Rental Near Me - Miami, Florida

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Super easy and fast pick-up & drop-off.. lots of cars to choose from..rented a convertible since it's my first in Miami..Damien was super helpful with my drop-off.. read more

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I loved the fast & friendly experience I had with all the personnel! They even upgraded my vehicle for free!! Loved the big variety & they all speak Spanish!! read more

I have never had any issues with Enterprise outside of this location. I sucked up 2 prior issues but this one I could not and will not. I reserved a vehicle for a total of $463.18. Upon arriving at the rental branch, the location prioritized multiple local Hyundai dealership clients ahead of me. Due to this delay, the location ran out of the specific vehicle class I had reserved. The branch upgraded my vehicle to an available model but forced me to sign a new, unauthorized contract totaling $570.18. I immediately contacted the Enterprise corporate customer service line. The representative explicitly stated that charging a higher rate for a forced upgrade was against corporate policy. To resolve this, the representative promised to honor my original rate of $463.18 and applied an additional $100.00 inconvenience credit, establishing a new, final contract total of $363.18. I was promised a confirmation email by that Saturday. The promised email never arrived. I called daily for updates, and though they continually confirmed that my case had been escalated and would be handled accordingly, it appears it was not. Upon returning the vehicle, the branch employee only applied the $100.00 credit to the inflated $570.18 rate (reducing it to $470.18). The branch completely failed to apply the primary corporate rate adjustment back down to my original $463.18 starting point. The branch is now confusing the inconvenience credit with the actual price correction. Due to Enterprise's refusal to fix the billing discrepancy, I opened a dispute with American Express. AmEx investigated, mitigated the rate based on my evidence, and paid Enterprise the correct agreed-upon amount. Enterprise is now ignoring their own phone records and aggressively threatening to send me to a third-party collection agency for an alleged outstanding balance of $124.18. I have repeatedly requested that Enterprise pull and review the recorded customer service phone calls from my daily inquiries, which will completely substantiate this sequence of events and the agreed-upon $363.18 final price. Enterprise has refused to audit these calls and continues to demand unearned funds. I believe it all falls back to one very cocky desk agent who believes that she supersedes corporate and refuses to allow the due process of the escalation. I returned back to Enterprise because I finally have my company back in the black, but I will go back to utilizing TURO! read more

Enterprise Rent-A-Car - Car Rental Near Me - Miami, Florida

Tyler and James were so helpful and made sure the process was as seamless as possible. Tyler is so full of energy and engaging. Even though we had a little wait, he kept everyone entertained and made the wait seemed like no wait at all. James was very patient as we had to make a last minute change during the process. Thank you Tyler and James. read more

i would I give this location a 6, that's how good they are Initially. They are helpful and sincerely cooperative until I returned car, OVERAGES appeared on my debit card and can't get them reversed. In my case, car insurance covered rental. But always check at this enterprise (11 st and 42 avenue, miami Andrea Archia) if she charges the actual vehicle size that you request vs. the size of vehicle that's available. LEMME explain i didnt want a big rental but that's all they had. THIS LOCATION saw okay to bill the bigger size car signed up cuz they ran out of small cars. She billed for a bigger size rental and not the smaller car rate as in her eyes Geico was footing the bill And didn't consider the overage on my debit card. They aim to maximize the geico rental allowance and if your debit card gets zapped for any overage, (manager dismisses it as not her problem and even implied she would personally reimburse the nuisance overage)! Always ask for summary of charges before return is completed to request for any adjustment. Andrea ArchiLa was uncooperative; outs calls on hold long enough that they disconnect. Stay away! Go to a better location! Carlos Asencio And Rachel (third staff) are cooperative and very helpful. I got a thank you for review from a LISA business owner of Enterprise. I would have liked to hear from the Area and Regional Managers. Thank you Lisa. read more

I"ve been an Enterprise Plus member for years and have recently received terrible customer service which I did not expect. Having been a member for so many years, I expect the high quality of customer service that I have received throughout the years but that has drastically changed. No longer does Enterprise go the "extra mile" for its customers and they no longer offer exceptional customer service as in past years. I am very disappointed in their quick response to say "no" to the customer when asked to hold on the line while I add someone to the call and "no" to bringing the reserved car to where I am (what happened to their claim to fame: "we will pick you up"??? ) Gone are the good old days of putting the customer first... read more

Typically I just go with my #1 favorite car rental company Alamo, but this time I decided to go with Enterprise because (1) Enterprise had cheaper price for a full-size SUV and (2) Enterprise and Alamo are under the same parent company so I felt pretty confident on the level of expectations I have for the company. Visitors can connect to the MIA Rental Car Center (where Enterprise counter is located) using the MIA Mover and the MIA Mover is located on the 3rd level. Expect a lonnnnnng walk from airport terminals to the MIA Mover. Once I arrived to the Enterprise counter, I waited approximately 15 minutes and the rental process was pretty smooth once it was my turn. I booked my full-size SUV via Costco Travel with no issues and the total cost was approximately $415 for 4 days. My SUV ended up to be Nissan Armada and the car was in good condition. I didn't have any issue returning the car despite the vehicle had few light bumps/scrapes and the company charged my card exactly the same amount as the original proposed invoice. Make sure to return the car with a full tank to avoid possible extra charges on gas. *** TOLL ROADS *** You are able to drive through all toll roads in Miami and no registration is necessary, but one small hiccup was that I got three separate Enterprise toll receipts 8 days, 15 days, and 20 days after I had returned my car and the grand total for using toll roads was approximately $35. *** Overall no hiccup with my rental process - I got the exact car that I originally had booked, I got charge the right amount (not including fees from toll roads), I was able to use my own car insurance, my car was ready for toll roads in Miami (they are unavoidable if you want to save time and take the quickest route), and return process was hassle-free. read more

Enterprise Rent-A-Car - Front counter (Jul 2023) - Car Rental Near Me - Miami, Florida

I went down to visit some family in Miami last month. Given that for once I flew in, I was carless and did not want to bother depending on family and friends to get around. Consequently I, for once, rented a car. This is a major milestone for me as if you know me, you know I hate driving other people's cars. Anyhow, chose Enterprise as I've had good experiences with them in the past when I've had my car in the shop and had to have a rental car to get around. No issues whatsoever. Everything was easy peasy. I filled out my paperwork online beforehand, and upon arrival, everything was already set up for me. This was a surprisingly simple transaction. I will happily rent again from them in the future. read more

The guys that work the airport location were really good. Thank you Rafael for being great with the return process.

In comparison to the awful experience I had with Dollar right next to Enterprise, I have to say renting a car here was a much better experience. I showed up to pick up my rental after making a reservation online. Check in was quick and I got to choose which car to rent. The car itself was nice and clean, had an extra pack of sanitizing wipes in the car, and it ran smoothly, unlike the one from Dollar where I spent that leg of the trip praying we won't be stranded. Returning the car was simple enough. Though they were busy, a man was quick with checking in my car so I can be back on my way. The only complaint I have is when we're exiting the garage, I asked the young lady about using my own toll transponder, and she said Enterprise doesn't do that anymore, and we have to use theirs. That turned out to be false as it states in their pamphlet we do have the option to use our own. Other than that, I'd definitely use Enterprise again if I'm ever back in Miami read more

Rented a car from the enterprise in south beach by soho and everything went smooth, and they were very transparent. Dropped the vehicle off in this airport location when my rental agreement ended. I left something in the vehicle came back 30-40 mins later to pick it up and they said they couldn't find the vehicle. So I did some lost and found claim. It's been 3 weeks and they say they still havnt found the item. A worker probably saw the item In the vehicle and kept it. Good rental place but don't leave anything in the vehicle cause you'll never get it back. Update To Your Reply: I've already contacted/called multiple times. And giving you guys all the information you need. I've already been told I will be contacted if the item is found. The only thing they can do is look in the computer to see if it's been found or not. The automatic messages I get from you guys says it hasn't been found. It's been 3 weeks there's not much more you guys can do unless you wanna pay for the item. If you guys would of put more effort into finding the vehicle or had a better system into knowing where your vehicles are this wouldn't of happened. read more

It actually behooves me to write this review. I dealt with Angela who met and surpassed my highest expectation . She was beyond helpful and so nice and knowledgeable and professional. I needed to rent a car since my Mercedes was stolen and entered east Boca enterprise and somehow she managed to make me leave in a good mood. She is a gem and I only hope is recognized and appreciated and rewarded with raises and promotions in the future , she deserves and earned that. A very grateful customer read more

Budget rental car and Enterprise are together with Payless at this location. Drop off was easy once you found your directions in. The trick is you start on level 4 and it drops into the ground to level 2 where you turn in for Enterprise/ Budget and Payless. Massive place. Transport to and from the airport is level 4. read more

Enterprise Rent-A-Car - Car Rental Near Me - Miami, Florida

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What happened to enterprise Rent-A-Car? They used to be my go to rental agency. USED to be a VERY customer oriented establishment. I used to go to them BC the others made you feel like a number. Now I sit here waiting for a car they promised. Several calls to make sure they would have the car ready, The answer, yes we will have it at the designated time. Well, here I sit waiting, waiting, waiting, then the up sale to "a vehicle we have in stock" "just another $7/day. Is it too much to ask for what I paid for? COULD YOU POSSIBLY HAVE THE CAR YOU PROMISED? Time to find another car rental agency. read more

Terrible terrible I went to 3 different enterprises that have chargers and they all tell you the same thing they can't rent the chargers or they need oil changes that's fuckin crazy then why do they have them I will never rent from them again . read more

Ahmari was AMAZING at the Miami International Airport! My husband and I are getting stationed in california and we rented a car cross country he helped us so much with the rental process and made it very easy and quick! Plus he made sure we got a military discount what an amazing experience and great customer service skills! read more

worst car rental company ever, everyone is so rude and disrespectful and no one has been helpful at all. they confirmed our rental the day before we get here and theres no car!! and all our hotels are not refundable!!! literally 0 help.. they have been telling us they were going to call us back no one called us back until the day before to confirm. read more

Yvonna at the Miami Airport Enterprise was super helpful, friendly, and went above and beyond to assist me.

I am a platinum member with Enterprise, I absolutely love my branch and Rich who always takes care of me in the location (Pembroke Pines, FL/Miramar). I had an issue with something completely different and had to call someone at customer care (escalation department) his name was Jay. He THE RUDEST HUMAN I have ever had to speak to. Very unprofessional, short, condescending and unhelpful. On top of that, when I called him again to help me solve a problem that he helped to cause, he told me he "didn't have time to talk to me" and hung up on me while I was still talking. Enterprise.... I am surprised you would have someone like this working for you after so many years of good customer service. Just know that Rich is the only reason I still spend my money with your company but Jay needs to be fired!! read more

Our experience renting a minivan at the Miami airport was amazing and convenient. No line, no hassle, no arguing. Super polite counter attendant, and TONS of available cars. And most importantly, no extra added charges. So very very very different from my last car rental experience in Washington DC with Dollar. read more

If I could leave zero stars I would. Not worth the hassle, not worth the head ache and not at all worth your business. If you have a problem, good luck trying to get true customer service. No one knows what the true policies are and you're constantly being jumped from rep to rep. And god forbid your loaner gets towed. Life happens and enterprise is but there to make anything easier for you. Decent cars, sure m but consider a different company. read more

Extremely disappointing! We planned to rent a US muscle car from Enterprise Rent-A-Car at the Paris Hotel in Las Vegas. The employee at the counter was rude from the start. The car wasn't at the agreed-upon location but at a different hotel, and we were expected to pick it up ourselves. Due to this chaotic and unprofessional handling, we decided to cancel immediately. Customer service was awful: the employee was impolite, didn't provide a name or business card. This completely ruined our day and a special birthday surprise my wife had planned. Because of this extremely negative experience, we will never book with Enterprise again and cannot recommend them. read more

I wish I could leave zero. I made a reservation and cane to pick up the car at the time specified. I booked a standard sedan, they offered me a mini van, or a pickup truck, or a muscle car. and said that if I waited 15 minutes I could get my sedan. it's been 2 hours, still no car. never again, Enterprise. At Brickell Ave location in Miami (33131). read more

Enterprise gave us a dented CAR We rarely rent cars, unfortunately we didn't know it was our job to inspect for damages. As we a older couple, the enterprise agent placed our luggage in the trunk. 90 minutes later, we noticed a small dent on the right bumper. We immediately called and reported the problem and we're told not to worry. We returned the car, 8 days later, the manager told us the film tapes would prove the damage was preexisting. Then 6 weeks later, we received a bill for the damage. No one from Enterprise will listen to us. I have name of whom was notified and date and picture of when damage was noticed. HORRIBLE customer service. We have had contacted Enterprise MANY times and nobody (even care@enterprise.com) will assist us. RENT from Turo.com, cheaper prices and they offer cheaper insurance and you are assured to rent the vehicle of your choice. read more

Rodney with Enterprise Rental Car is AMAZING! We appreciate his loyal hardship and friendly services. Thank you we enjoyed our rental!

After returning my car they called me to tell that it had a debt and I had to pay the deductible. Crazy.

Great service! Quick pickup and return. Very friendly staff. Conveniently located on Rt 1 in Stuart. read more

I would give this place zero stars if I could. Buyer beware! Their word means absolutely nothing. I booked a car, confirmed that I would be coming at 1 o'clock, but when I got there, they told me I had a one-hour wait. What's worse, even after an hour, I would only be able to get a pickup truck, when I had, in fact, booked a compact car. Neither the guy at the desk nor the manager seemed to care a whit that I had been promised a car, had taken an Uber to their station, and was left high and dry. This, despite the fact that my husband and I told them we had a business appointment to keep. I called the main number at Enterprise to complain, and the woman who picked up repeated three different times that the area manager will definitely call me. I'm still waiting.... What a scam! read more

Taking Ubers around Miami was getting expensive so it seemed like a better idea to rent a car. I called and reserved a car for 2 hours later. Once we arrived at the counter, we were immediately directed downstairs to the lot where we were greeted. The associate who assisted us was looking to up-sell us into a convertible. He didn't seem as friendly once we declined. He didn't stick around to answer any questions, which I kind of expected for him to do. We had the car for a little over 24 hours. Checking the car back in was very quick. read more

Enterprise Rent-A-Car - Car Rental Near Me - Miami, Florida

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We had a terribly frustrating experience today with this location. We reserved an SUV and when we arrived they did not have our vehicle, but offered a "complimentary upgrade" to a different one. We loaded all of our luggage-6 oversized bags plus carry-ons and proceeded to the exit. When we got to the exit they told us that the vehicle we were in needed to go to the service department because it was being sold and we needed to back up and go back to the garage to get a new one. When we went back they didn't apologize or offer to help us reload. It was not busy at all, so if they had apologized or just thanked us for our patience it would have gone a long way. This was a disappointing experience overall. read more

Wait times are way too long. They said 20min wait but it was more than an hr. Workers are nice but the wait times to get a vehicle are ridiculous read more

Poor customers service, need more communication skills . Discriminatory language used by manager. Deny rental based on address. Felt uncomfortable when ask for written policy. read more

I have rented many places before and have not had many complaints with Enterprise until today. I work for a government agency and Enterprise gives us a discount and knows because this is government business not to add extra charges such as insurance, gas etc to our bill. This is where complaint comes in. I used toll road which are all cashless now in Miami and got charged 24.75 for service fee when my tolls itself came out to 24.28. So the service fee was more than toll itself. Working for government agency again we are not allowed to add extras such as fast pass to vehicles so what am I supposed to do. I will send this bill to the government and maybe they will reimburse me but I will definitely say this is very dishonest practice and rental companies should not be doing this. Will not rent again from this enterprise and will definitely be wary of taking any toll roads in future. read more

Incredibly disappointed with the condition (smell) of the car I received, and even more disappointed with how Christie, the Regional Manager, handled my complaint when she called to follow up on my survey. As a former ERAC employee I understand how difficult it can be to make sure every car is perfect, particularly at a busy location like an airport. That was not my expectation, and it's not unreasonable to expect a decent car either for the amount of money I was spending. This rental was beyond ok or acceptable. The car was clearly over-sanitized and wreaked like a bag of fertilizer. I've rented several cars since COVID and the sanitized smell usually goes away after an hour or so. NOT THIS ONE! I woke up the next day and the smell was still there. I called the airport to see what they could do, but was I could not exchange the vehicle for something less odorous in the city I drove to without incurring a massive "drop-fee" so I had to keep the vehicle for a week. The smell lasted all week, and when I returned, the gentleman checking me only offered an, "oh really" and asked for the keys. I wasn't expecting a big apology but a small amount of courtesy would have went a long way with me. Again, being a former ERACr I get it. I got the obligatory follow up call from Christie today and her approach is what spurred this review. Her solution was conditional on my returning to Miami soon, and when she realized I wasn't coming back anytime soon she cut our call short. Not a good look at all. Not happy! read more

Always checking on you and have no issues on exchanging the vehicle if you have any issues

I have full cover insurance. They did not accept my insurance and the information about the insurance they accepted was not online. They FORCED us to pay around $500 dollars additionalto the amountwe already paied. The manager never came out to speakwith us. The people working at the counter, did not care or wanted to help. If we decide to not pay and cancel the reservations, we would forfeit $300 dollars per reservation. (we had 2 vehicles). I will never rent from this company again. I will tell everyone I know and I will report them to the BBB. read more

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If zero stars was an option over an hour wait. Put a premium because I thought it would be faster and more professional. I guess the rental car hunt continues. read more

Enterprise Rent-A-Car - Car Rental Near Me - Miami, Florida

Picture this.... Wednesday, March 17th, 2021 at 12:30pm at the Miami Airport Car Rental Pickup area. The line is easily 50 people deep! Please tell me why is there only ONE freakin' agent working?????? What the actual heck!!!! The picture only shows the front of the line. There are as equally the number of people behind me!!!! This is completely unacceptable!! read more

Enterprise Rent-A-Car - Car Rental Near Me - Miami, Florida

Our recent experience with Enterprise was frustrating and extremely unprofessional. Our terrible experience started when checking in at the front counter at the Miami Airport. The lady who checked us was rude. She did not say much to us and expected us to know the information needed to check in. Her shortness and overall demeaner was unprofessional.   Next, we go down the elevator to pick up our vehicle. My wife and I were told that it would be 20 minutes for our vehicle to cleaned and ready, but we waited for about 40 minutes. While waiting we spoke with another couple who had been there for 2 and a half hours. Enterprise should not be overbooking vehicles as it should never take this long to pick up a car.   A few hours later we noticed that the front and back windows of our Convertible Mustang did not close completely. There was about an inch gap between the front and rear windows. We spoke with a lady over the phone with Enterprise who troubleshooted the problem with us. She was not able to resolve the issue so let us know that we could swap out our Mustang for another.   The next day, I called Enterprise to speak with Junior. He told us that a Convertible Mustang would be ready for pickup at 1:30pm at the Sunny Isles location. He assured me that it would be ready to go at 1:30pm. My wife and I arrived at 1:40pm and went inside the store. We were met with an extremely rude associate, named John. We politely explained the situation, but his response was very sarcastic and unprofessional. John asked us who we spoke to and we told him Junior. He then asked the associate (believe his name was David?) next to him what his name was in a sarcastic tone. Instead of apologizing that we got the run-around, he sarcastically said that he needs Mustangs and would be happy to take it in exchange for a Mini-Van.   At this point we were fed up with Enterprise's unprofessionalism and having received the run-around. We decided to keep the broken Mustang since we waisted hours on our vacation trying to resolve this issue. My wife and I will never rent another vehicle from Enterprise again and will make sure everyone knows about the awful experience we had. read more