Stayed there before as always the owner was fantastic, welcoming and available to whatever your…read moreneeds are. Rooms were clean and coffee in the morning was fresh and hot Met some great people and had a relaxed fun time. Had to leave a day early due to illness and manager was sympathetic and caring Will definitely be back!!

We have stayed at the Sunburst numerous times and had always found very accommodating to our needs…read more That being said, last night we arrived three of four hours late, (around 7pm) and when we went to check in we were shocked to be told we were being charged an additional $20 for each hour we were late. The the owner Tim then went further to accuse us of leaving our room in shambles with lube and other paraphernalia all over. I was genuinely shocked at these accusations given we always leave with the bed stripped down, the towels in a single pile with the bedding and wipe down the sink for stray toothpaste or shave cream. Tim's behavior was unconsciousable and we will never attempt to book with this establishment again. If we want to deal with rude there are numerous establishments in the area that can accommodate that. I cannot in good conscious recommend the Sunburst Inn and will be telling those we have recommended in the past about the shawty treatment we received.

After a long drive from staying at a dingy hotel in Sedona, walking into this hotel was a…read morerefreshing breath of fresh air. The entryways automatic door opened into a lobby that was well lit, clean and calming. There was a welcoming area for dog treats and a water bowl for your four legged friends, and nearby fresh orange spa water for us humans. The rooms were spacious and had a lot of drawer storage for guests and long stays. My 12 year old squealed with delight when she saw the complimentary teddy bear on the bed. It gave her bunny doll she brought a friend. I loved the shower pressure and temperature so much I didn't want to get out! Hahaha. I appreciate the great lighting and vanity mirror and counter space for those of us who want to put makeup on. The gym has a great variety of two treadmills, an elliptical, recumbent bike (my favorite) and other equipment such as hand weights and balls. The pool area was large and had a nice jacuzzi. Plenty of complimentary pool towels by the pool. The breakfast menu read better than the reality. I would have liked to see a few more healthier options (i.e. hard boiled eggs, Greek yogurt ) but it's what will get you by for a few days stay. There is a nearby supermarket (Sprouts) where you can get options to prep food in your hotel suite kitchen if needed. There is also a complimentary happy hour that has some indulgent snacks like chips and salsa (very yum), freshly made potato chips (super yum) with choice of spinach artichoke dip (not good, too cream cheese goopy) or French onion dip (yum). It's these small touches that make a hotel special and make guests feel cared for (teddy bear too). The rooms were quiet and I loved how well the black out curtains worked. The floor carpet to our room (as another reviewer mentioned) could use a deeper cleaning or makeover but nothing bothersome enough to bring my review rating down. It's a hotel so with all the turnover I imagine things like this get soiled quickly. I would highly recommend this place for any personal, business or family stay.

Manager is great. If you book be aware that there is a resort fee in addition to the room cost…read more Breakfast buffet is mediocre includes potatoes, chorizo store bought tortillas. Oatmeal and the usual waffles. Coffee cups are ridiculously small. Other than a basic pool I can't really see a basis for a resort fee.

We stayed here for a night to celebrate a birthday. It was romantic and we loved everything about…read moreit. I do wish there was soda available and that the restaurant opened for breakfast.

We had a fantastic stay here. Jim and the staff were very hospitable and really personalized our…read moreexperience. The hotel itself is small and quaint but felt very serene and peaceful. The rooftop pool was modern and cool, the perfect getaway from the heat. I would definitely recommend a stay here over a chain or larger hotel. They also have a restaurant attached to the inn for dining convenience. Plenty of parking available onsite and around.

Beautiful hotel that we've stayed at a few times while coming out for spring training. It really…read morehas everything you need for a relaxing day by the pool, and it's conveniently located for driving to games, heading into town for restaurants, or exploring downtown Palm Springs. The amenities are great. The gym is well equipped, there are tennis courts, and the pools are beautiful with a nice balance between adult and family-friendly areas. The restaurants are solid as well, which makes it easy to stay on property and unwind. Overall, a really great experience. We would definitely come back again for our next spring training trip.

chose The Phoenician for my birthday getaway over Memorial Day weekend because it is marketed as a…read moreluxury resort. I invited four girlfriends to join me, and each of them booked their own rooms. Unfortunately, after spending four days at the property, I can confidently say this was one of the most disappointing luxury hotel experiences I've ever had. The problems started at check-in. The front desk associate barely engaged with me, offered no overview of the property, amenities, or resort experience, and didn't ask whether it was my first visit. When I mentioned I was celebrating my birthday, there wasn't even a simple "Happy Birthday." I was handed a key and what turned out to be a property map, with no explanation whatsoever. My next stop was the concierge desk to inquire about pool cabanas. I was simply told they were sold out. No alternatives were offered, no waitlist was mentioned, and no effort was made to assist. Instead, I was told to look at an outside website myself. At a luxury resort, isn't the concierge's role to help guests find solutions and make arrangements? When I later asked if the resort did anything special for birthday guests, the concierge emailed me a list of items I could purchase. That response perfectly summarized the level of hospitality we experienced. The room itself was another disappointment. It felt outdated and in need of renovation, hardly what one would expect from a luxury property. Ironically, when I later visited the pool and asked an attendant about cabanas, she immediately offered to place me on a waitlist in case of cancellations--an option the concierge never bothered to mention. The following morning, I spoke with a manager, Alley, about my experience. She apologized and offered a $100 food and beverage credit, which I appreciated. However, when I returned to my room, I discovered something far more concerning: one of the pillows had visible mold on it. Since I don't sleep with pillows, I hadn't noticed it the first night. As I looked closer, I found stains on the bedding, pillows, lampshade, and even areas of the room that clearly had not been properly cleaned. Housekeeping came and changed the sheets and pillowcases, but shockingly left behind the actual moldy pillow. At that point, this had moved far beyond a service issue and into a cleanliness and health concern. I reported everything again to management. The additional response was a $50 credit. At this point, the property had failed in virtually every area that defines a luxury hotel: guest service, concierge support, cleanliness, attention to detail, and problem resolution. My friends who booked rooms experienced similar frustrations with both customer service and housekeeping. We ultimately spent much of our time dining at restaurants off property and even rented a cabana at another resort because our experience at The Phoenician was so disappointing. For a stay that cost me over $2,000, offering a total of $150 in credits felt completely out of touch with the severity of the issues. The amount wasn't the problem, it was the lack of accountability and genuine concern. I rarely leave negative reviews, but travelers should know that this property did not deliver anything close to the luxury experience it advertises. Between the poor service, moldy pillow, cleanliness concerns, and overall lack of hospitality, I cannot recommend The Phoenician. I will also be filing a complaint through Marriott Bonvoy regarding my experience. Luxury hotels are defined by service, attention to detail, and how they handle problems when they arise. Unfortunately, The Phoenician failed on all three.

I enjoyed my one-night stay here. It's very centrally located on the Camelback Corridor, so not far…read morefrom downtown, across the street from the Biltmore shopping area, and a quick drive down to the Paradise Valley area. The staff are all professional and solicitous, and my room was ready early on a slow summer day. The lobby is very elegant and definitely indicates its previous life as a Ritz Carlton. I found the room quite comfortable, with a nice bed and soothing decor with neutral background but a few pops of soft colors evocative of the desert setting. I paid the nominal extra fee for a "summit view," which just puts you on a higher floor with a better perspective on the mountains. The bar and restaurant were deadsville while I was there, with just a couple of other patrons, but they were still fully staffed so guests were cared for immediately. My only real gripe is the $40/night valet fee that is the only option if you have a car.

DO NOT STAY HERE IF YOU HAVE BLONDE HAIR! I have been…read moreblonde for seven years and my hair has never turned green from any pool chlorine or salt water. My hair is still green a week later, my hair dresser can't even fix it . RUINED MY $1200 BRAND NEW EXTENSIONS!!!! Pictures don't even do it justice. and all they did to comp us for this was free breakfast.

Just had such a bad experience here. The front desk woman Orezzo (not sure if that's the correct…read morespelling) was so rude to my mom and I. Worst customer service. I had to check out early and cancel the rest of my reservation. Won't be back.

This Hampton In. Is a good solid 2.5 - 3 star property. What they lack in amenities they make up…read morefor in cleanliness. The team members we encountered were professional and courteous. Pool and spa were good, nice space outside to eat breakfast on nice days. Speaking of breakfast, basic, pretty much what you would expect from a hotel breakfast. So why not five stars, typically Hilton Gold gets you an upgrade to a Jr Suite (without $$) not here...oh well...also if no upgrade other properties have offered a beverage and a snack...take not Hampton...

My family and I just completed our second stay here. Twice we have rented out the guest house and…read morewe will definitely be back. I absolutely love this place, its away from the city (which we are from Phx), the weather is cooler, and the scenery is beautiful. The owners Ella and Mike are super down to earth and kind. When you rent the guest house, they provide you with farm fresh eggs, bread, bacon, orange juice; basic breakfast food. So if you come multiple days you do need to bring own food and cook yourself but it's not bad at all. The house is filled with all cooking utensils and its clean. They also have an outdoor kitchen right next to the house which is super cool and glows with lights at night time. The best part about this place is the beautiful lake nearby that you can easily spend an entire day at, either swimming, fishing, boating. It's really just amazing and I highly reccomend.

Great overnight camping and/or day spot for the whole family. Very welcoming hosts, a couple clean…read morebathrooms, nice large place to swim (no lifeguard) and kids love to explore all the critters that call the ranch home. Cell phone reception not great.. make sure you have good directions for you and friends before hand.

This place is awesome. I've been only on Sundays when they have live music. My friend is a member…read moreand I come with her and we have a good time. My favorite bartender is David. He's funny and personable but makes you feel seen and heard. The outdoor area has not only sitting spots but a play area for those that wanna play cornhole. It's dog friendly so you can bring your dog on the patio. When it's cold out, they have a fire pit and heat lamps. It's a great place to meet people and become a regular. You build friendships and hangout.

Food was great! Steaks were amazing!…read moreLots of friends to see. Queen of Hearts lives on!! What fun!!