It's a long over due review for Bruce and his team - for helping me assess and sell a property in…read moreAugust 2023. I had a rental property that was poorly managed and was being up-charged for repairs due to the negligence of the property manager. I reached out to Bruce to help me assess the situation - whether I should pay for the fee, whether to move to another property manager or sell the property. Bruce recommended selling and helped me market and sell in a short amount of time. He and his team were efficient and demonstrated a high level of integrity throughout the process. I would highly recommend the team and will use their service again in the Atlanta area.

Sold our home is few days with multiple offers. My family can now relocate to new home in Sandy…read moreSprings realtor help find. Great service!

I was hesitant about using a property management company for various reasons. This was my first…read moretime working with one here in Georgia, and I wasn't sure it would be worth it. But after my experience, I'm really glad I made the move to Rent Appeal. Communication has been great, everything has been handled professionally, and it's taken a real weight off my shoulders as a landlord. I'm now looking into having them manage my other rental properties as well. I hope after great reviews like this and more people go to them, they will still maintain the same quality and standards in what is getting them there. I will be sad if standards and quality decrease over time.

Rent Appeal has consistently provided the best customer service and expertise with my rental…read more Highly recommend!

STAY FAR AWAY!!! If I could give them negative stars, I would. They do not have your best…read moreinterests. As a licensed real estate agent, this was one of the most disappointing and unethical experiences I've had working with another real estate company. I had an exclusive tenant brokerage agreement with my client and reached out to Promove to help locate available apartment options. I initially spoke with Oleg Konstantinovsky, who told me he would provide a list of available properties and schedule the tours. He repeatedly assured me that I was protected as the client's agent, that I did not need to attend the tours in person, and that Promove had employees who conducted the showings. Most importantly, he repeatedly assured me that I would be paid. At no point did Oleg clearly explain how Promove's process actually worked. He never disclosed that: Promove would be paid directly by the apartment community. I needed a referral agreement with Promove. My compensation depended on additional requirements that had never been communicated to me. According to Promove, I needed to personally show the property in order to receive compensation. After my client paid the deposit, Oleg actually called me asking why Promove--instead of me--was listed to receive the referral payment. That immediately raised concerns. I then contacted the apartment leasing office directly and was told that because Promove had contacted them first regarding my client, the referral payment would go to Promove--not to me as my client's agent. When I confronted Oleg, he claimed the reason was that he had a listing agreement with the apartment community. I verified this directly with the leasing office, and they told me that was not true. I also spoke with Promove manager David Haynes to understand why none of this had been explained upfront. Rather than answering my questions, he cowardly kept repeatedly responding with, "That's been our policy for 30 years." He never addressed why the process had not been disclosed before my client moved forward. In the end, Promove collected approximately $2,000 after doing little more than emailing to schedule a tour, while I--the agent representing the client under an exclusive agreement--was completely cut out of the compensation because of information that was never disclosed from the beginning. Even my client described the situation as unethical and was extremely unhappy with how everything was handled. My issue is not that companies have policies. My issue is with the complete lack of transparency. If Promove had honestly explained the process from the beginning, I could have made an informed decision and protected both my client and my business. Instead, I was repeatedly reassured that everything was fine, only to discover after the lease was signed that I had effectively been replaced in the transaction. Based on my experience, I cannot recommend Promove to other real estate agents. I would strongly encourage any agent considering working with them to avoid working with Promove at all costs. If you do reach out to Promove simply to get a list of available apartments, DO NOT allow Promove to schedule any appointments on your behalf. You call the apartment complex yourself, register your name as the agent, schedule a tour, and show up with your client to the tour. Not sure how either one of these guys sleeps at night knowing they're literally living in a web of lying, manipulating, and stealing from people.

I'd looked at TONS of places; mostly on FB Marketplace, Craigslist, Trulia & Zillow. Found a…read morecompany named, "ProMove" who takes your budget & criteria & then sends you prospects. The complex who you sign a lease with pays PROMOV. This saves TONS of time & money. My contact at PROMOVE was "Markisha Foster." I shared that I don't want to live near anyone smoking weed, shouting and fighting, a place with garbage & empty bottles strewn around, loud music, anyone selling drugs, breaking into cars and racing through in their cars like others and children don't live there. She asked what neighborhoods I found interesting? I said; Roswell, Marietta, Smyrna, Vinings and possibly Buckhead. She said give her a few hours and she'd get back to me. The very first place she recommended was a place in Smyrna named, "Park At Vinings". She said, "Judging by what you requested? Your gonna love this place." I liked what I saw online, asked her to set me up an appointment and take it from there. I don't like to jump into anything regardless of how I "feel" about it. I have to make an educated decision based on many factors. With that said.... When you first arrive there's a long roadway from the main road that you have to drive down so you really can't see much of the place from the road. It's a MASSIVE complex yet still...tucked away. I phoned the office and was greeted by a wonderful lady named, "Trina Slade". She instructed me on how to get to the leasing office. When I first entered, Trina greeted me with a big smile and a "Welcome!" Trina asked how I discovered them, what I was looking for and if I had any special requirements. I told her and she listened intently taking it all in. She showed me an illustration of everything available, asked which I would like to see, requested my I.D. and we were off! We hopped into one of those little golf carts and she delighted on how much she loved working there and how this place was like no other she'd worked. A few residents greeted her with a smile and light convo (ALWAYS a good sign with property Mgmt.) I took in all the little children playing, riding their bikes, people walking their little dogs, couples striding hand in hand, joggers and families just...living. I felt an exceptionally strong sense of family and shared values here. Nooo funny business. The pool was one of the most lovely I've seen in Atlanta, it's a winding resort style pool with plenty of seating. There seemed to be ample parking and lots of trees. I requested an upper unit because big roaches are usually found scurrying around most ground "garden units" in woodsy areas in The South & I'm not a fan. A 2nd floor unit wasn't available to be seen at that time so Trina showed me a garden unit that would have an almost identical layout to an upper unit soon to be available. From the moment I walked in, I liked it. 1333 sqft. Spacious, clean, with a much different layout to any others I'd seen. Big bedrooms, nice living room, lots of cabinets & closet space and even a large day room with skylights! I was in love with it. Just my kind of place. Markisha was spot on with this recommendation. I would DEFINITELY recommend Ms. Trina Slade and PAV to anyone in the market for a new apartment. She's patient, polite and won't stop until your satisfied and the place is beautiful. Thanks again for all your hard work Trina. I will DEFINITELY recommend you to any and all who need a place. I'm a happy camper!

"Working with Ashton Ballard to manage our long-distance move from Massachusetts to Georgia was an…read moreabsolute dream. Before we even made the move, Ashton spent time on the phone helping us narrow down neighborhoods and align our search with our top priorities. When it came to viewing homes, she was direct, honest, and incredibly knowledgeable. Coming from the Northeast, we were totally unfamiliar with local structural nuances like stucco exteriors, but Ashton proactively pointed out exactly what to look for. Her expertise didn't stop at finding the house, either--she connected us with fantastic local vendors, including a great mortgage broker, cleaners, electricians, and engineers for a retaining wall project. Her guidance on crafting a competitive offer got us the home we loved, and the entire paperwork and closing process was seamless and efficient. We were genuinely amazed at how effortless buying a home from 1,000 miles away could be. If you are relocating or buying locally, you could not ask for a better advocate than Ashton!"

Can't say enough about Ashton Ernst and her amazing real estate team! Ashton overdelivered above…read moreand beyond all expectations! Ashton and her team marketed our home so well we sold in record time and well above our asking price. The Justin Landis Real Estate Team helped with staging, minor repair connections, movers, and answered every question or request with minutes it seemed. Ashton was at our closing which also went smooth and quick. Highly recommend this team to anyone trying to sell a home.

Renters Warehouse is the worst company to have them rent out your property. They will put ANYONE…read morein!! They put in a tenant who was LATE EVERY MONTH AND water damage EVERYWHERE! Side walls, ceiling, crown molding, closet, laundry room, carpet ALL DAMAGED!!! Who opens ALL the windows when its SUPER HOT outside and leaves the air conditioner running?!?!? They froze the coils and the drain pan in the attic was full of water and it overflowed creating a huge mess!! For all the homeowners wanting to rent out their property/properties, this company is NOT for you. There are better management companies out there!

I do not recommend this agency. They managed my rental property in Cumming, Georgia, and after the…read moretenant caused damage to the bathrooms, I had a very difficult time getting assistance. My main concern is their lack of communication. The staff at Renters Warehouse did not respond to my emails or phone calls regarding claims against the tenant's security deposit. As a property owner, I expected better follow-up and support in resolving these issues. Based on my experience, customer service and responsiveness need significant improvement.

Very Disappointing Property Management Experience…read more I would strongly caution anyone against hiring this property management company, particularly based on my experience with Elaine Caffrey and her supervisor, Lindsay Benton. I am an owner not a tenant. I have been trying to get an ongoing issue addressed in my community since February. I have followed the appropriate process, made countless phone calls, and sent multiple emails to Elaine requesting assistance. Despite my repeated attempts, Elaine has never returned a single phone call or responded to a single email. I eventually obtained the email address for her direct supervisor, Lindsay Benton, hoping that escalating the matter would finally result in some communication or resolution. Unfortunately, I experienced the same lack of response. I have experience with property management myself and consider myself a very reasonable person. I understand that issues can take time to resolve, and I have been more than patient. What I find completely unacceptable is the lack of communication and basic customer service from both the property manager and her supervisor. I am a resident who pays my HOA fees on time and has made every effort to work patiently and professionally with them, yet I couldn't even get the courtesy of a response. A property management company should be responsive, accountable, and willing to address legitimate concerns from the residents they are being paid to serve. Unfortunately, that has not been my experience here. Our community is currently working toward replacing this management company, and based on my experience, I sincerely hope that happens sooner rather than later. If you have a choice in selecting a property management company, I would strongly recommend doing your research and considering other options.

They are horrible and very unprofessional the manager Tocarra Hall was rude and disrespectful as…read morewell as their pool monitor was racist to me and my son.

I am writing this to warn anyone considering working with Rachel Patel and John Bailey. In a recent…read moretransaction, I believe Patel committed fraud, and her broker (Bailey) refused to make it right. While I am filing a lawsuit and plan to eventually recoup the money, to date, this has cost me over $1800. On December 8, 2024, I toured 3338 Peachtree Rd NE, Apt 1905 with Rachel Patel. I asked if there were any fees outside the rent. Rachel explicitly stated there were none. Based on this information, I filled out the application agreement on December 9, and was approved with a move-in date of January 1, 2025. There was a $1750 "reservation fee" and a $75 application fee required to submit the application. The $75 was non-refundable, but the $1750 was refundable unless I failed to execute the standard lease. When I finally received the lease on 12/17, it was materially different and not a standard lease. First, it included multiple undisclosed fees that directly conflicted with her verbal representation and the listing itself. These fees included a $350 pet fee, a move-in fee, and a rekey fee. Additionally, the lease contained an entire page at the end of "special stipulations" that were absurd and non-standard, essentially obligating me to repaint the entire apartment after one year of tenancy. I also found out by a little digging Patel lied about her involvement in the property. She was not just the broker; she was the owner (she is connected with the LLC listed as seller on the lease). Because the lease was non-standard and did not match up to her verbal representation, I had the right to refuse to sign and get the $1750 back. When I brought this up, Patel responded dismissively. She claimed the fees were normal and gave me 24 hours to agree to the lease or she would relist the property. This ultimatum directly contradicted the terms of the agreement, which provided until January 1 to finalize the lease. I then escalated my concerns to her broker, John Bailey, on December 22, outlining the non-standard terms and requesting either the removal of the special stipulations or a refund of my deposit. While he initially responded by waiving the move-in fee, he ignored my follow-up communications addressing my concerns with the non-standard special stipulations on the lease. As a result, I filed an ethics complaint with the Georgia Real Estate Commission regarding this experience. I strongly advise against working with Rachel Patel or John Bailey. Similar complaints can be found online, including a Yelp review describing a comparable situation where another individual lost $3,500. Patel is a nasty person who will get more and more demanding as the process goes on. In my opinion, she tries to take advantage of people. For example, she tried to get me to move my move-in date forward simply because she was leaving town and wanted more money. It was laughably unprofessional and I told her no. My advice is to not do business with either of these people.

These people are thieves and crooks. They literally stole my money. Do not apply for any rentals…read morewith this company. They use trickery to get you to pay a reservation fee that's NOT required then try to force you to sign the lease earlier than you want. I started to dislike the fact that they were trying to force her to sign the lease as if the owners was desperate And couldn't afford their own mortgage. The Atlantic building is old and not worth it. It literally needs a lot of work inside. There are better apartments or condos to rent that are modern. After you pay a hefty fee as a deposit, you still have to pay an ADDITIONAL deposit to the building to use the amenities that should already be included in the rent. I do not recommend this company at all. They refuse to refund my $3500 knowing they are in the wrong.

Kelly is the truly best! She guided us through the process of buying and selling in the…read moreBrookhaven-Chamblee area with wisdom, confidence and honesty. We were in a multiple offer situation when buying AND selling, and she gave wonderful advice on how to navigate these scenarios to our advantage. She responds promptly to questions and reaches out ASAP when issues arise. She has skilled contacts to assist along the way from staging, photography, inspectors and closing attorneys and Sherry who works with her helped us tremendously with all the last minute details and to-do's required prior to closing. Book Kelly now as your agent and rest assured you will be in capable and experienced hands!

My husband and I could not say enough good things about working with Kelly and her team to sell our…read morehome. We were anxious about being able to sell quickly after we found our new home, and Kelly came in with a plan that met all of our needs. She was knowledgeable, patient, and gave us the advice we needed through each step of the process while ensuring that we made the decisions. She helped us get our home ready and on the market in a matter of days, and got us multiple offers and under contract within 2 days! We really couldn't ask for more and would highly recommend Kelly to anyone looking to sell their home.

I've had a roof leak for 2 years. I can't even get them on the phone to give me an idea when…read morethey're gonna fix it. For the amount I pay in rent I expect more than bottom of the barrell service.

Our services include Accounting and Administrative as well as Property Management and Facility…read moreMaintenance. Our experts will help your community stay on top of Covenant Violations and Modification Requests. We will tailor our services to fit your needs!