I always shopped at Big 5 for running shoes, shorts, tank tops, sports equipment and fishing gear…read moreand probably spent thousands of dollars over the last decade but today I decided take my business online because of bad customer experience. The staff and managers are unhelpful, and they don't care if you don't come back! They do nothing to improve that. I was looking for a sabiki fishing lure and went to the front to ask for assistance and they said that someone would be there to assist. I waited but no one came over to help. I have bought dozens of sabiki lures in the in the past from this store so I went back to the front staff said they don't have them anymore. I'm so tired of Apathy doesn't sell but only motivates customers to walk out! Your in-store staff doesn't like customers but the feeling is mutual! I bought a sabiki lure elsewhere and will buy sporting goods on Amazon free from having to endure inept, non-service, no can do BS from in-store staff.

went in and wanted to find some blue and white shoes. a wonderful worker named carly helped me…read morefind them. very kind and respectful. dedicated and great worker.

Meh. Pretty sad selection depending on what you actually need and the prices are really high…read more Mostly this place has a massive selection of tumbler cups, shoes for various sports and licensed padres gear at full ballpark pricing high enough to knock your socks off. $200 jersey? Yup. 136 colors of Stanley cups? Also yes. A sun shirt with a hood? No. Not a chance. Running shorts with a pocket? Absolutely NOT. They do have 50 flowy shorts with built in underwear though! I say stick with online retailers or if you absolutely do not care how much padres gear costs.

I usually have good experiences, especially since they've honored price matches with their app in…read morethe past. Unfortunately, this visit was completely different. After trying on multiple sizes and styles, I finally found the pair I wanted, especially because of the price that was displayed. But when I got to checkout, the price rang up higher. I brought it up, and after checking over the walkie, the cashier said it was likely a wrong insert on the display shoe. I pointed out the San Diego price accuracy sign, and instead of helping, the cashier just giggled and said, "what do you want me to do?" That response felt completely unprofessional. I ended up leaving the shoes and only purchasing a few other items. Definitely a disappointing experience this time around.

Had an awesome experience at 5.11 Tactical. The store was well stocked and easy to browse, and the…read moreoverall vibe was great. Angelo Astorga and Theo Lord were both fantastic to work with. Super knowledgeable, friendly, and genuinely helpful throughout the visit. My son and I really enjoyed our time there and felt taken care of from the moment we walked in. We left with exactly what we needed and will absolutely be coming back.

Ted's the man. Came in very close to closing (my bad I know) but instead of being perturbed, Ted…read morewas super helpful and cheerful. 10/10 ontop of a 'no bs' brand.

So my older bro advised us to come here to pick up some Pac-man gear for the upcoming fight. He had…read morepurchased a shirt here ($28) and was going to return to buy another shirt. So we ended up going one evening and Champs had all sorts of gear - sweatshirts, jackets, sandals, shirts, track suits, and hats. I was disappointed with the women's wear. They only had 2 Pac-man shirts for women. They were the dry-fit material and I prefer 100% cotton. The shirts didn't fit right (and they ran a little small) so I opted not to buy one (saved me $28). I was feelin' the hat, but the brim was too big for my face! BOOO!!! Meanwhile, Chris went crazy and bought a sweater, shirt and hat. The staff was nice, but continued to try to "add" more items to the sale. HAHAHA Nice try, guy!!! Go PAC-MAN!!!

I went in here yesterday desperately trying to find a Christmas present for my boyfriend, I found…read morean awesome lebron james shirt (who my boyfriend loves) so I bought it not realizing I went home with the wrong size! I called this morning and the guy I spoke to told me he'd put the right size on hold for me since I planned on coming in when I got off work. Things came up at work where I couldn't go in to exchange the shirt so I called them back and asked if they could extend it just until tomorrow since I planned on going back. This is where the problem started. I spoke to a guy who told me he wouldn't extend it because they don't even do holds. I had to go so I said I'd call back and when I did call back I immediately asked for a manager. She gave me the same response and I explained it was a Christmas present and that I JUST needed the size (which was also the last one). I also explained that I live far away and it's hard for me to get over there in which she responded "well I commute from san diego so I think you'll be fine..." It ended up with her telling me she'd put it back on the floor after they closed and I might want to be there at 7 am on Christmas eve so I could get it...Christmas eve is my only day off from work besides Christmas, I really would rather not wake up before the sun to trade a shirt. Honestly, I work retail to so I understand the stress of the holidays but their customer service is probably the worst I've ever had. Not only that but the first guy I spoke to never told me their hold policy to begin with so had I known that I wouldn't have even bothered.

Surf Ride has definitely been a staple for my family for years. We love coming in to check out new…read moreboards, wetsuits, clothes, etc. While prices may be high on clothing items, they tend to have decent deals on boards, wetsuits, and surfing gear in general. They have a lot of variety which makes it such a great surf shop to check out. It's really easy to find parking on the side of the building in their lot and/or street parking. Their customer service is great as well as they always greet us, ask us if we need any help, and also help when we do have questions. Everyone is really kind and helpful honestly. Makes shopping here such a good experience.

Justice at the front is a g. SR is always the local go to. I love surf rideeeeeeeeeeeeeeread more

Zack was incredibly helpful in selecting some exercise equipment.... highly professional, good…read morehumored, and kind! Bree was extremely cordial and welcoming as I entered the store. They seem to work well together and I like that!

Small establishment with a private parking lot (located next to the cemetery). Lots of used and…read moresome new items. We purchased a body board and wetsuit for our oldest daughter. They have a changing room to try on clothes. They have a variety of items- snow gear, roller skates, weights, skateboards, body boards, surf boards, bikes, wet suits, life vests, and more. Staff could have been friendlier (greet customers, ask if they need anything, etc). We scored a good deal on the two items we purchased- one being on the clearance rack, I would probably return again especially as our daughter outgrows her items.

Spencer was very helpful. I bought a pair of Hokas that weren't the right support for me. I had to…read morereturn them for a pair of New Balance with more stability. The transaction was seamless and staff was supportive. I would highly recommend this business. Thanks again for the great service and standing behind your products.

Let me start with saying that I am a gal who does NOT run. But I am a beginning walker with new…read morefitness goals in mind. I have been walking in these inexpensive Adidas I got at Costco for years now, and since I've been upping my activity level recently they have begun to completely break down and I decided it was time for a pair of "big girl" shoes. I walked in on a random weekday and was greeted by Brittany who finished up with the customer ahead of me and then spent the next probably hour giving me one-on-one attention because lucky for me, it wasn't a busy day at the store. She first put me on the analysis machine to see what my foot length/size is, my arch, heel width and a bunch of other details I don't even recall but apparently they all play a role in finding the right shoe. We discussed what my typical usage would be (like pavement vs trail running), what issues I have currently, and then she brought 3-4 pairs out for me to get started. I felt like a kid in Payless in the 90s running up and down the aisle to prove to my mom that the shoes fit. After each pair I shared with Brittany how they felt, what I did and didn't like, whether my heel was slipping out the back etc and she'd run to the back and grab a couple more options. We probably made it through 10 different pairs before I finally settled on one that I really liked. Side note, I really appreciate that throughout the entire process, there was absolutely zip-zilch-nada-ZERO pressure to make a purchase. I've heard horror stories from friends about other running stores, which is another reason I've avoided going to one in the past, especially since I'm a total newbie and have zero knowledge of my own to make a choice, I was worried I'd be swayed in the wrong direction. They didn't have the shoe I liked in my color preference and size on-hand, nor was it at any of the two closest stores, so Brittany was able to special order my shoes for me from the warehouse and have them shipped directly to me at no cost. She shared their return/exchange policy and I was on my way. Brittany made the whole experience such a fun and painless process - I wish I had come here sooner! Now I can officially retire my treadless, falling-apart-at-the-seams cheapie shoes and move forward with my new goals in my fancy new shoes. I will definitely be back!

The hand tied leashes from these guys are bomber. I've pushed mine really hard and it's going…read morestrong after several years.

Whenever something breaks on my boogie board I always go see my friends at stay covered Jamie has…read morereally become one of the innovators in the boogie board and bodyboard accessories as well as surfboard accessories you can find his products at some of the best surf shops in the country head up to Jack's in Huntington and guess what you will find stay covered products on the Shelf you can't go wrong when you stay covered. I do know that they are primarily wholesale but they are always there to take care of me and I'm sure they will take care of you mention my name and you will be able to stay covered.

Such great customer service! The employees were friendly and helped me find what I need. They had a…read moregreat selection and prices were not bad at all. Thank you so much Gearhound!

I called Gearhound today to check whether you had a Marine Corps Dress Blues coat in stock. I was…read morequoted a price of $500. I honestly couldn't tell if the price was meant as a joke, but if it was, I certainly didn't find it funny. A brand-new Marine Corps Dress Blues coat can be purchased for around $200, so I was very surprised to hear a $500 price quoted for one. I live quite a distance from your store and was simply trying to save myself a wasted trip by calling ahead to confirm that you had one in stock. I expected a straightforward and courteous response, regardless of whether you had the item or what the price might be. That is not the way a customer should be treated when calling your business. I hope you will take this feedback seriously, because customer service starts with how you answer the phone