I had high hopes for MSC Cruises, but unfortunately, the experience was incredibly disappointing from the start. When we arrived, our room wasn't cleaned, even though they told us it was ready. The sheets were damp, stained, and the entire room had a strong, unpleasant odor. Despite reporting it, no one came to properly clean or replace the linens. We ended up staying in a room that felt dirty, cramped, and honestly unsanitary.
Service overall was extremely lacking. We struggled to get help with simple things like directions or the Wi-Fi, and staff either didn't have answers or didn't seem interested in helping. The ship might look impressive from the outside, but it doesn't live up to the visuals-it felt poorly maintained and overrated.
The dining experience started off promising--my appetizer soup was great, and the waitress was kind. But the main dish, lasagna, was a disaster. It had the texture of mushy creamed soup, with no structure or flavor. For dessert, I ordered a cake that didn't list any allergens, but it contained nuts--which I'm allergic to. Thankfully, I caught it in time, but that's a huge safety issue.
The islands were beautiful and they had some really fun parties and wonderful shows and activities, but overall I would say save your money.
I rarely leave negative reviews, especially when it comes to people working hard in hospitality--but this felt careless and unsafe. Dirty rooms, inconsistent service, and serious allergy risks made for a miserable trip. Would not recommend. read more
