The service is always friendly and asks how they can help within seconds of you entering the store…read more Each staff member is smart and knowledgeable about pool supplies and any pool 101 questions you have. I have been coming to this location only since my new pool was installed in 2024. I can't thank them enough for their dedication to all things pools and hot tubs. Their selection is vast and the value or price of their goods and services are average for the area. What I do like is the fact they gif military veterans with a valid military ID a discount. Thank you so much for taking care of the veterans. I am grateful for it.

Went there on a whim with two of my children just to look at hot tubs. Sales person was very nice…read moreand very informative. I actually have an idea of what type of hot tub to get, and how much it cost now. Makes the idea of more realistic. But the sales person was attentive gave me a brochure along with his card and I'm going to figure out how to Put a hot tub on the deck now.

Excellent Service, If your looking for great pool Service, give them a call. On time, and…read moreprofessional crews, did a great job fixing our in ground pool.

Extremely reasonable compared to others. Professional and attentive. Can't wait until they start!read more

We recently had a new pool installed by Pacific and we can't express enough how happy we are with…read morethem. The planning, installation, and post install process has been top notch. Pacific came recommended to us by several friends and we wouldn't hesitate to recommend them to others as well. Such a great Team to work with.

Pacific Pools turned our back yard into a resort destination. The only thing to surpass the beauty…read moreof our pool is the support and service we received during and well past the sale, exceeding our expectations at every turn.

Definitely don't go there staff is rude the girl has this nasty look on her face like she don't…read morewanna be there one of them was out side smoking a cigarette right by the door smhI had my son with me who has asthma then walk into the store and I smell weed mind you only ones in the store so it wasn't a customer it's like they smoked in the store not cool hire better staff pretty sure the managers don't care iv been in there twice and they are always sitting and look miserable I'll go to Gary's pool from now on they are always friendly there

I came in to get a pool cover for my above ground pool and David was great…read more He was very knowledgeable and gave me a lot of great and useful tips for closing my pool. I've had this pool for 5.5 years and he told me stuff I never knew. Thanks, David!!

A friend bought her hot tub here so i made a visit. Although I asked lots of questions & explained…read moreexactly what I was looking for, the salesman had only one goal to make a sale. I had concerns about the cost of set up (which I learned on my own) and if my deck could accommodate ( I was told "sure, it can handle it" but when I asked around was told no matter what height deck was I should definitely have it reinforced). I would not & cannot recommend.

Sept 12th came to close our pool very professional and nice. went to work and got it done quickly…read morethank you

pool mart helped me purchase a new hot tub recently. Tyler at the Lockport location is very…read morehelpful and will not push you to purchase something you dont need. I would strongly recommend anyone who is interested in purchasing a pool or hot tub to go see him. The installers came and set everything up professionally and were courteoua. I would absolutely recommend them to anyone, I spoke to other pool places that pressured me and were pretty rude. Go see Tyler trust me.

Excellent customer service. We purchased a home with an existing saltwater pool and were clueless…read moreabout getting the water chemistry right. They tested our sample and advised exactly what we needed for crystal clear water. Very satisfied!

We had multiple quotes for a new in ground pool. Majestic was the only one who recommended an…read moreelectric heat pump, which for our situation was great. Bill and his team, and the subcontractors that work hand in hand were all fantastic. They kept us informed throughout the build. Others companies would not take responsibility for damages to fencing, sidewalks. Majestic told us that if they damaged it, they fix it. We are extremely happy we chose Majestic Pools and Spas. Rob & Robin Redenbach Lancaster, NY

Poor attention to detail and corner cutters. You need to babysit whoever comes to your home to do…read morea job. They actually tried to blackmail me into paying for just a quote to cover the cost of gas and service call even though they performed no work. Classless thugs.

These are the most inept business people I've ever dealt with. I spoke to counter staff, face to…read more face on 2 occasions regarding a small spa part I needed, , even giving them a correct part number, only to have them provide me with the wrong part both times. !!!!. They apparently are unable to read a packing slip. they do not provide parts for what they sell l and I would think twice about ever ordering anything from them in the future. Buyer beware. Of course the owner was out of town for several days and mgr was of no help.

My experience has been anything but pleasant with this company for my in-ground pool. I paid the…read moreinitial $2500 in mid June and the 10k deposit the third week in July. Matt told me they would start late August. That changed to the beginning of September, then we had a date of September 26, but Josh was on vacation so it was pushed back to the first week in October. All fine. My problem is they tell you they will be in and out in 5 to 10 days. It's been 6 weeks now, I have a mess of a yard, no concrete and a bunch of lies .

We just got our hot tub fixed. I only had the pleasure of dealing with Nate and he was excellent…read more Polite, prompt and professional. Usually I give jobs like this one year before I review it but he was really great. I'll update my review in a year. But, so far so good.

These folks are great! I purchased a hot tub 13 years ago and it's still up and running all year…read morelong! Anytime there is an issue their so helpful and fast to fix ! I did alot of research before purchasing and couldn't be more happier!!

This location is average. We bought our pool from one of…read moreGary's other locations. Today when we visited, there wasn't anyone available who could help us purchase a cantilever patio umbrella. Unfortunately, then we had to leave. However we do stop in to this location from time to time to buy pool supplies.

Like this store. Always good service. We recently purchased a patio furniture set, 8ft. pool table,…read moreand video dart game. All were delivered on time, and pool table was set up expertly. Also, we generally get our pool and spa supplies here. My only complaint is that they only service Jaccuzi brand spas. It is very tough to find anyone locally to service spas that are not supported by local dealers. So, buyers beware of the come and go "fair spa spectacular" deals that sell brands not sold locally. The spa may work great, but good luck getting someone to repair, when a problem comes up. Anyone know of a good freelance spa repair person, let me know,,,