The service is always friendly and asks how they can help within seconds of you entering the store…read more Each staff member is smart and knowledgeable about pool supplies and any pool 101 questions you have. I have been coming to this location only since my new pool was installed in 2024. I can't thank them enough for their dedication to all things pools and hot tubs. Their selection is vast and the value or price of their goods and services are average for the area. What I do like is the fact they gif military veterans with a valid military ID a discount. Thank you so much for taking care of the veterans. I am grateful for it.

Went there on a whim with two of my children just to look at hot tubs. Sales person was very nice…read moreand very informative. I actually have an idea of what type of hot tub to get, and how much it cost now. Makes the idea of more realistic. But the sales person was attentive gave me a brochure along with his card and I'm going to figure out how to Put a hot tub on the deck now.

Excellent Service, If your looking for great pool Service, give them a call. On time, and…read moreprofessional crews, did a great job fixing our in ground pool.

Extremely reasonable compared to others. Professional and attentive. Can't wait until they start!read more

We recently had a new pool installed by Pacific and we can't express enough how happy we are with…read morethem. The planning, installation, and post install process has been top notch. Pacific came recommended to us by several friends and we wouldn't hesitate to recommend them to others as well. Such a great Team to work with.

Pacific Pools turned our back yard into a resort destination. The only thing to surpass the beauty…read moreof our pool is the support and service we received during and well past the sale, exceeding our expectations at every turn.

Definitely don't go there staff is rude the girl has this nasty look on her face like she don't…read morewanna be there one of them was out side smoking a cigarette right by the door smhI had my son with me who has asthma then walk into the store and I smell weed mind you only ones in the store so it wasn't a customer it's like they smoked in the store not cool hire better staff pretty sure the managers don't care iv been in there twice and they are always sitting and look miserable I'll go to Gary's pool from now on they are always friendly there

I came in to get a pool cover for my above ground pool and David was great…read more He was very knowledgeable and gave me a lot of great and useful tips for closing my pool. I've had this pool for 5.5 years and he told me stuff I never knew. Thanks, David!!

I went in looking for a hot tub and Majestic made the process so easy! They were super…read moreknowledgeable, nice, and answered all my questions! the process of purchasing the hot tub was super smooth. The delivery and set up process was also very smooth. The crew who showed up to deliver was so nice! The best part Is that they have someone come out for your first set up and explain how to maintain it. This is my first spa so having that was awesome, no need to figure anything out for myself. Their prices are really fair, I was able to get a nice spa and didn't have to pay a million dollars. I'm so happy I went with Majestic. Any future spa's I will def be purchasing from them!

A friend bought her hot tub here so i made a visit. Although I asked lots of questions & explained…read moreexactly what I was looking for, the salesman had only one goal to make a sale. I had concerns about the cost of set up (which I learned on my own) and if my deck could accommodate ( I was told "sure, it can handle it" but when I asked around was told no matter what height deck was I should definitely have it reinforced). I would not & cannot recommend.

Excellent customer service. We purchased a home with an existing saltwater pool and were clueless…read moreabout getting the water chemistry right. They tested our sample and advised exactly what we needed for crystal clear water. Very satisfied!

We purchased our swimming pool from Pool Mart about a month ago. The purchase was smooth and the…read moresalesperson/manager Matt was amazing and answered all my questions. They were very helpful giving me a list of pool installers. (I had to call and make an appointment myself.) The pool was installed quite quickly. Since the pool installation we have had a few problems because we are new to having a pool. Poolmart has always just been a phone call away. When we need we can bring in a sample of pool water to the store and they can help us figure out what and how much chemicals we need in the pool. ***INCASE YOU ARE GOING TO BUY A POOL. PLEASE NOTE THAT YOU NEED TO CALL AND MAKE AN APPT WITH A POOL INSTALLER.*** Poolmart does not install the pool. So in the spring when you finally decide to buy a pool, the installers around here could already be booking out into August.

We had multiple quotes for a new in ground pool. Majestic was the only one who recommended an…read moreelectric heat pump, which for our situation was great. Bill and his team, and the subcontractors that work hand in hand were all fantastic. They kept us informed throughout the build. Others companies would not take responsibility for damages to fencing, sidewalks. Majestic told us that if they damaged it, they fix it. We are extremely happy we chose Majestic Pools and Spas. Rob & Robin Redenbach Lancaster, NY

Poor attention to detail and corner cutters. You need to babysit whoever comes to your home to do…read morea job. They actually tried to blackmail me into paying for just a quote to cover the cost of gas and service call even though they performed no work. Classless thugs.

Great experience with Matt and Amanda in buying my new Bullfrog spa! I had a Hotsprings and had so…read moremuch trouble with it. In doing my research, I figured out that Bullfrog was the best option for me. These spas are such a better quality than most options on the market. Matt helped me choose the right model. He had to special order it and was very kind about allowing me to swap out if I wasn't happy. No need, it is gorgeous! Very pleased that I found Matt and his team through Bullfrog. I am anticipating many happy years with my new tub, and know that I will have the help and support that I need if an issue happens. Great job and great product!

These are the most inept business people I've ever dealt with. I spoke to counter staff, face to…read more face on 2 occasions regarding a small spa part I needed, , even giving them a correct part number, only to have them provide me with the wrong part both times. !!!!. They apparently are unable to read a packing slip. they do not provide parts for what they sell l and I would think twice about ever ordering anything from them in the future. Buyer beware. Of course the owner was out of town for several days and mgr was of no help.

I can't say enough about this great business. My spa was leaking and I called the company I…read morepurchased it from; Recreational Warehouse. They sent out their repair person who checked it, said they could not find a leak in or around the pump and that to find a leak elsewhere would be time consuming and more expensive than the spa was worth and said it was time to buy a new unit. A friend suggested I call Creekside. Scheduling was a breeze, the tech arrived right on time, took a quick look, found two leaks that were right in the location where the other guy supposedly checked, and $250 later my tub was fixed and has been fine since. The tech was very professional, explained all that he was doing, worked efficiently and put everything back in order before he left. A+

We just got our hot tub fixed. I only had the pleasure of dealing with Nate and he was excellent…read more Polite, prompt and professional. Usually I give jobs like this one year before I review it but he was really great. I'll update my review in a year. But, so far so good.

This location is average. We bought our pool from one of…read moreGary's other locations. Today when we visited, there wasn't anyone available who could help us purchase a cantilever patio umbrella. Unfortunately, then we had to leave. However we do stop in to this location from time to time to buy pool supplies.

Like this store. Always good service. We recently purchased a patio furniture set, 8ft. pool table,…read moreand video dart game. All were delivered on time, and pool table was set up expertly. Also, we generally get our pool and spa supplies here. My only complaint is that they only service Jaccuzi brand spas. It is very tough to find anyone locally to service spas that are not supported by local dealers. So, buyers beware of the come and go "fair spa spectacular" deals that sell brands not sold locally. The spa may work great, but good luck getting someone to repair, when a problem comes up. Anyone know of a good freelance spa repair person, let me know,,,