Going to Family Care Center and experiencing their "caregivers" was a colossal waste of time and a…read moregenuine disappointment. If this clinic wants to present itself as a mental health provider, leadership might want to revisit what "care" actually looks like. Walking in, I was immediately met with a barrage of paperwork focused on billing--making sure charges are clear to them, not to you. Not exactly the warmest introduction for someone seeking mental health support. The next interaction was just as impersonal. After giving my name, I was directed to step on a scale and provide measurements--no introduction, no explanation, no basic courtesy. It felt more like processing inventory than welcoming a person. Then came the actual "care" session. The provider launched into a rapid-fire explanation of all the ways the clinic can bill you, delivered with the energy of a fast-talking sitcom character. She shared that she knew I had already been given all of those details though just wanted to recap again. Then, she told me why she thought I was there which was not accurate. I asked her to slow down and please take the time to have dialogue instead of talking at me. She never asked meaningful questions or or make a genuine attempt to understand why I was there, which made any real conversation about mental health impossible. Overall, the experience felt dismissive, disinterested, and transactional from start to finish. The caregiver, in particular, seemed better suited to a role with minimal human interaction - perhaps guarding an empty museum wing, because meaningful engagement was clearly not part of the approach. I am genuinely appalled and disturbed this clinic presents itself as having any aptitude in mental health care. None of them demonstrated an ounce of intellectual curiosity or communication skills which should be critical in caregiving roles.

My son is currently being seen for his pediatrician at Murfreesboro clinic and was referred to a…read moreLicense Professional Counselor. We suspect that our son has ADHD. He had a couple telemedicine appointments with her. She's amazing BTW. My only concern is the office. I have tried reaching out to them since 2025 December because I need a proper document of diagnosis for my son to provide a document to his school. I left voicemail, left messages through the patient portal. When I looked on my messages, they marked my concern "solved", I did not receive anything from them at all. So I left another voicemail and a message that I will be paying them a visit. I am very disappointed; my son was needing this document he's struggling from school...

Dr. Sam and the staff at AFD Brentwood have been exceptional in their care and attention with my…read morehealth. I especially enjoy the personable interactions with Dr. Sam. He is truly and genuinely interested in getting to know his patients. The treatment and wellness guidance I have received through the years have been insightful and have turned challenges into tremendous successes!

I was a patient of Dr. Samudralla's for many years from the time he opened up his practice.t Long…read morebefore he started expanding. I even drove from Cheatham County for years to Brentwood to use him as a physician. He himself is a great doctors but whomever he has running his practice and billing practices has long been an issue since Day 1. I have left this practice twice. This is the 2nd time and I will NEVER be back. I am a confirmed patient and can provide any proof needed that this is not a fake review. I moved from Ashland City and was in the music industry and went to live in Brentwood an continued to see him. My ex husband even goes to him and I have referred many many patients to him . (All have left but 1 due to attitude and office). During Covid they never answered the phone, EVER. I would call and call and call. You could not reach out to advise them if you needed to change an appointment date. Their recording stated to email them at AFDBrentwood and most times they would respond but the time I informed them 24 hrs in advance I could not make my appointment - I tried and tried and tried. Could NEVER get through. Then once they answered, asked me to hold then hung up on me. I emailed, and no one ever responded so I show the email was opened on my end and assumed they knew I was not coming. I had been doing video appointments with him during Coviid and he wanted the last appointment for me to come in person and I could not due to work emergency with a Covid case for Kroger Corporate and the Mayor of Cheatham County's offices had a covid emergency. I am on contract with a company that was VERY busy during corvid as we provided germ control electrostatic spraying for the entire Government and State / Mayor's offices, fire dept., Police, Court House, Prison etc. in Cheatham County, Dickson City, Dickson County, Kingston Springs, Ashland City, Pleasant View. It angers me that I was bending over backwards to help my community when this physician's office charged me a $35.00 NO SHOW fee when I made numerous attempts and never confirmed my appointment (followup) and they sent me to collection they tell me today. I paid the $35.00 . I am FURIOUS. Do yourself a big favor and steer clear of this walk in practice . They push sleep studies and talk about their families more than they listen to what is wrong with you. My ankles were swelling for over two years and finally left went to a new practice who found I had issues with circulation and needed to be on a blood thinner. They said this issue had gone undiagnosed for some time. I must have told Dr. Monica this 10 times over my years seeing them as well as Dr. Sam's nurse practitioner and I was told "I don't know" maybe you were bit by a bug or it could be eczema. It was a serious medical issue that was not eczema and damaged my heart . I am done with medical field treating patients this way. We should charge YOU for being rude. Their billing manager screamed at me on the phone was SO rude and I told her because of her I would NEVER EVER COME BACK and I didn't. Don't treat someone that has a good career and perfect credit like I am slime on the wall for you to threaten over $35.00. !! This will take huge toll because I will Tell everyone how you treated me. I asked the physician to call me to discuss and he did not. Probably because his office did not tell him . I left him multiple messages. I Paid this bill then they denied receiving it. I had to send proof.

I am very disappointed with Dr. Mcdonald. I began seeing her a couple of years ago when I first…read moremoved to Nashville. From the beginning I felt she was rather unfriendly and someone I was hesitant to speak to about medical issues. I had already tried a couple of physicians prior to Dr. McDonald and was getting discouraged with the process so I decided to continue seeing her. Recently I was sick and scheduled an appointment with her. I cancelled due to feeling too ill to drive the 30 minutes to her office and asked to reschedule. I ended up cancelling the rescheduled one after finding an over the counter medicine to combat the illness. Today I came home to a letter stating Dr. McDonald would no longer be my physician due to no-show appointments. The appointments that I called prior to and let the front office know that I would not be attending due to my illness subsiding. This upset me greatly because the process of finding another physician (especially with a long list of medication and mental health diagnoses) can be very stressful. The judgement and pretentiousness of that office astounds me, and the fact that a patient can be dismissed after rescheduling/canceling an appointment is baffling.

A few years back I found myself in a pinch when my PCP had to suddenly retire due to an illness,…read moreand I had not yet found a new PCP to replace her. A Minute Clinic NP referred me to Dr. McDonald for a follow-up. I'll admit, I was very hesitant as I wanted to stay within the Vandy Group of physicians. But feeling as though I had nothing to lose, I gave her a shot. For roughly two years, Dr. McDonald and her staff provided me with great care. It was easy to get an appointment on the fly, as well as navigate to and from appointments. Unfortunately, this came to an abrupt end. I found myself reminding the staff over and over again of my allergy to one particular medication. Lo and behold, right before a holiday weekend, I drove to the pharmacy to pick up my prescription her office had sent over. The pharmacist advised his records indicated I was allergic to the medication prescribed, and he refused to fill it. Sure enough, it was the same medication I had reminded the office of on numerous occasions. So there I was...a few minutes after 5pm on a Friday afternoon...frustrated. I took the pharmacist's advice and called the doc's answering service. I advised the call taker of the situation, but she advised she could not page the physician on call over prescription matters. I reiterated to the call taker that the office had already called in the prescription (non-narcotic by the way), but had made a mistake. The call taker then again refused. Five days later when the office reopened, the office staff seemed anything BUT concerned over the matter, and half-ass apologized. As a result, I shall no longer use or recommend their services.

I have been seeing Dr. Wei at Edmondson Pike Family Practice for years, and I see Eric whenever Dr…read more Wei is busy or unavailable, and they are fantastic! Both are attentive, friendly, and really take the time to listen to all my concerns. I appreciate how they both consider my needs when creating a treatment plan, making sure I feel comfortable with the approach. They're knowledgeable, easy to talk to, and truly care about their patients. Highly recommend!

Great dr care about your health n aggression with your treatment office staff is niceread more

I'm still a patient. Nurse Lori is gone but we recently visited with Jacqueline Rendeczky NP…read more Jacqueline was great. I've been a fan of having annual checkups with nurse practitioners over doctors for years. I find that I often get more personalized attention and time and also creativity. Jacqueline delivered on my expectations. Jacqueline does checkups for grownups, kids, and even well-woman exams. She is awesome. As a side note, the office is small which means you can get same day appointments.

I have been going here for my physicals and sick visits for several years. I am always happy with…read morethe care I receive. I have always been able to get in on the same day when I am sick, which I greatly appreciate. When scheduling physicals, the appointment is usually within a week or two. Robin, the receptionist, is so sweet. She always remembers who I am, and does a great job at the front desk and phone. There have been several different nurses over the years, but right now, Nicole and Natasha are great! I like them a lot! Kathryn Fordham (Katie), the current NP that I see, is wonderful! I like her very much! She takes a lot of time with me, she is patient, seems interested, doesn't rush. The office is very clean and decorated nicely. I do like that I can get a cup of coffee (Keurig) on my way out the door too! That's a bonus!! I highly recommend this medical practice.

Dr. Jordan himself is still quite the medical professional with 'good bedside manner'. However, he…read morehad a new receptionist at his office last time I was there and she really tried my patience and asked for my insurance card twice, for my copay three times, and could not locate my patient file at first. It's time for Joe to 'chill out' and not sweat the little things. LOL. CYA in Madison, TN. :)

(This review is for the pediatric office, which is in the same building.)…read more We have been patients at Heritage pediatrics Green Hills for six-and-a-half years now. The office has been consistently great about getting us in same-day when the need arises, and that sense of security when it comes to your kids is priceless. The care my kids have received has also been consistently great. Another important plus: when our kids were switched over to Medicaid bc of the marketplace, they continued to see us, and not all offices do that. My oldest; my daughter, saw Dr. Mallard for her first two years. He truly was great. As she grew older, I wanted to change to a female Doctor, and we couldn't be happier with Dr. Shekarabi! My daughter adores her, and she's so patient, thorough, and really takes her time with the kids. Her nurse is also warm and welcoming. When my son was born in 2021, he had a couple of complications that were quite scary for us during his first two months. Dr. Shekarabi did an incredible job of finding the problem, saw him multiple times per week to keep a close eye on him, got us into a specialist. I am so thankful we had her in our corner during that crucial time. Our son is now 15 months old, and doing great! The office is a twenty-five minute drive from us here in Brentwood, but my husband and I value this place enough to deem it worth the drive. I highly recommend this office for your kiddos!

Heritage medical doctor knew he was going to cancel a procedure but still had me prepare missing 2…read moredays of work and show up at his office only then did he cancel and then their billing who I paid over 100.00 in advance of the procedure would not refund the prepaid balance I sent them. Not organized as a medical care provider. Payback pending !

after having my daughter 20 years ago, my body hadn't looked the same. This was a huge decision and…read moreit's the best decision I ever made. Thank you again.

Reading the reviews, I see that we should have done so before scheduling. I attended the consult…read morewith my friend so this experience is hers but I was there. Not only did we wait for over one hour for the consult, the staff didn't acknowledge us or even say "hey, it's going to be a bit of a wait." Two people who checked in after her for a consult were called before me and they checked one lady in under her name by accident. There were no corrective actions for this. Do I understand that this is a free consult? I do. Which is why I did not say anything until we hit the 1 hr 15 m mark to which I heard the staff mention amongst themselves they got the paperwork out of order but did not acknowledge that to us. I will say that upon speaking to the consultant when we did finally get back, she was great! I explained my complaint and she said she would check into it. She was extremely professional, kind, understanding, and helpful. She saved the appointment. But either way, I think since this is a review that continues to be posted, I am sharing it.