My wife and I recently finished our basement. We are thrilled with the amazing quality of the…read morecarpet provided by Cross Town Floors! (way better than some of the bigger chain stores) The installation was flawless. We couldn't be happier with our new basement carpet!

After deciding to completely renovate our bathroom my husband and I were told to stop in and ask…read morefor "Amy" to pick out tile for our flooring as well as for a custom built shower. We own a business in Fort Atkinson but my husband had on his work uniform and pulled up in a work truck. I drove in separately and was dressed casually as well. We entered only to be immediately blown off by an older, stuck up blonde woman behind the counter. She was very unfriendly and treated us as if we were imposing on her. My husband was trying to give her an idea of what we were looking for and she continued to cut him off and insisted that he downloaded an app on his phone as we stood there so he could basically "educate himself" on tile and have a better idea rather than Amy helping us out or showing us examples. It was very uncomfortable for us and she basically cut him short and pushed us out the door telling us to pick out tile through the app. I drove in from Oconomowoc and it was a wasted trip. Im surprised she didn't point us over to a roll of linoleum! Im not sure who this Amy is but she must be a big fish in a small pond or what.. but apparently doesn't need our business! TIP: NEVER judge a book by its cover. Don't dismiss potential customers because you don't think they can afford something. After reading the review below its obvious that we didn't just catch her on a bad day. Happy we went elsewhere!

I have been a customer here a couple of times. Prices ok and service mediocre. But product worked…read moreout well. However, I called to express a concern about delivery driver that pulled out of local Ace hardware store in JM vehicle, Cutting me off and I had the nerve to blow my horn as I avoided being struck by this vehicle. As I approached the turn off to my home he pulled up, waited for me at the light and threatened me to pull over and get my ass kicked. I should have gone straight to the police. Pretty stupid employee threatening someone with assault and battery while they are driving their employer's vehicle. I called JM carpets. Was told to call the owner the next day. I did. Left a message. I did get a return call but no call back number. Told he would be available the next morning. I called, and was told owner was gone for the day at 10:00am on a Friday. Told me to try again Monday morning. When I reiterated the nature of my complaint and I would report the incident to the police, I was given a cell phone #. Owner was indifferent. Didn't apologize and simply said he would talk to employee to find out what employee was thinking. So, I'll never shop there again and this story will be shared throughout town to anyone that will listen. Our town deserves better than this!

Horrible customer service. Submitted the online form to get an estimate and on the bottom of the…read moreform there is a comment section. I took this an an opportunity to just say what I was looking for and where it would go (on concrete in a finished basement in case it needed a vapor barrier). Debbie called and sounded super nice, until the end where she forgot to hang up and proceeded to talk crap about me, the potential customer. I'm not sure if this is a common practice by this company, or if I was just lucky. Either way, I would not recommend this establishment.

From word of mouth recommendations we hired Sheppard flooring to do hardwood laminate on our ground…read morefloor. Very professional, very precise, and excellent workmanship went with the job. We were so happy with the results of that project we hired them to re-carpet our second floor. Same results; superior craftsmanship and incredible quality to their products. Five stars is not enough. A true family business, Andy and Heather care about their customers and want only the best results. Highest recommendations possible.

From the owner: Since 1945, Sheppard's Flooring has been a trusted provider of high-quality flooring solutions for…read morehomeowners, builders, and contractors throughout Palmyra, WI, and Southeastern Wisconsin. As a family-owned business, we've built a legacy of excellence by offering premium flooring options and expert guidance for every project--from renovations to brand-new builds. Our mission is to provide honest advice, superior products, and unmatched customer service.

I would highly recommend Vic's for flooring and counter tops. My experience with them has been…read moregreat. I searched so many places for the right flooring and the right counter tops and they have an amazing selection. Their installers are great and so friendly that do the flooring. They did a wonderful job, even with how good they cut the flooring for around my jaggedy stone hearth. The counter tops are everything I had envisioned wanting when I ended up having to rip out my kitchen. They had a beautiful remnant piece for my bathroom upstairs. I have an older house and none of my walls are square. They were cut so precise. I would use Vic's again and again!

Vic's retiled my bathroom floor and laid new carpet in the master bedroom. The old bathroom tile…read morewas also used as the baseboard, so that had to be replaced, too. Everything was done neatly and carefully. A few months later, I returned to Vic's to recarpet the 2 upstairs bedrooms, hallway, and install a matching runner on the stairs. They listened to my concerns, confirmed my preferences, and did a great job! I highly recommend Vic's.

Lars, the owner of BWFs, came to give us an estimate on sanding our hardwood floors. Of the 3 bids…read morewe had to choose from, his was very reasonable. The finishers were very knowledgeable and did a great job on our living room and dining area. There was no residual dust and the job was done a half day in advance. I would totally recommend them for any of your flooring needs.

Peter, Jessie, and the team at 312 Flooring are fantastic! This is the second time we have used…read morethem for a carpet install and they are now our go to flooring experts for any future projects. Great service, professionalism, and quality!

We had an amazing experience with 312 Flooring and would highly recommend them to anyone! Peter…read moreand his team were absolutely fantastic to work with as well as being professional, friendly, responsive and the work was high quality. We will use them again next time for sure!

Oglesby did a fantastic job getting high-end LVP flooring installed in our condo on short notice…read more Very professional, great product, responsive to questions, fair price, and overall just a great experience with a contractor. We will be doing business with them again if we need flooring in their service area in the future.

I am so happy with my spare bedroom floor. ( I picked nutmeg for the color)…read more The guys were on time, they communicated what they were doing,, they were nice, cleaned up. I can't wait to get them back to do my bedroom floor. A special thanks to Scott

Adrian jackhammered our tile floor without our permission. He did NOT turn off the…read moreair-conditioning, he did NOT close the vents, he did NOT cover the vents, he did NOT tarp off the area, he did NOT use a wet vac or heppa filter on his tool. We had to have our HVAC system cleaned just 2 weeks after we had it done. He refuses to pay for the cleaning. I do not feel he cares about his customers or their health.

I shopped at a couple of the big box stores for flooring before checking out Strands. I was…read moresurprised that their pricing was pretty much the same as the big guys and opted for buying local for a number of reasons, including who to go to in case there were problems. The service was excellent, staff knowledgeable and I couldn't be happier with my purchase.