These people couldn't make it any simpler. Initially I was going to go through empire but they were…read morealways booked, and I wanted to explore options. This place popped up as a recommendation. Matt came to my house and showed me samples and educated me thoroughly on every option. I had never had any floor installations done before so I was pretty clueless. Matt made it easy for me. Never felt pressured into anything and him and his team were so friendly and helpful! Whole process went smoothly. They installed it while I was at work, came home to see it and I love it! They did an awesome job. I would recommend this company!!

Nicest family owned business you'll ever used, BUT they make you sign off on the work before the…read moreworkers have even left your house. I didn't want to make everyone wait and I didn't want to criticize the workers in from of them, so I didn't walk around and check every inch of the carpet. Within a week there was a loop exposed on one of the seams where the carpet edges meet. The owner came back and cut it off. Very nice for him to do a home visit, but I could've cut it off all by myself (and risked it fraying further without any help). I thought he'd do something more permanent and professional. A few months later there was another large loop coming up on a different seam and he said he'd come over and GLUE it. I figured I could do that too so didn't make him come. At any rate, it's still unglued and raveling off and I am frustrated with their work. The edges are uneven around the fireplace and it's just plain shoddy workmanship.

Rudest phone call/person I've ever experienced when reaching out to someone for to give them…read morebusiness. He insulted me numerous times after I stated I had other bids (all without giving me his prices or any professionalism) and hung up on me. I will certainly will be vocal to the community to avoid this place.

From the owner: We provide high quality flooring services for owners of residential and commercial properties in…read moreOconomowoc, WI, and the surrounding areas. We have been in business for over 15 years and know what it takes to offer the best services. We source our products from industry leading manufacturers and our experts install them with a high level of expertise. Krause Flooring Service in Oconomowoc, WI is insured for your protection. Our services include flooring, tile installation, new carpet installation, commercial flooring, and commercial vinyl flooring. We strive to meet customer expectations at first delivery. We are reliable, honest, and always on time. We are an owner operated family business that treats clients like family. We offer free estimates and competitive prices. Our goal is providing the highest quality service with 100% customer satisfaction. Call Krause Flooring Service in Oconomowoc, WI at 920-988-0076 to discuss your flooring needs with our experts, to schedule an appointment with us as well as to find out more about all of our available services.

I would highly recommend Vic's for flooring and counter tops. My experience with them has been…read moregreat. I searched so many places for the right flooring and the right counter tops and they have an amazing selection. Their installers are great and so friendly that do the flooring. They did a wonderful job, even with how good they cut the flooring for around my jaggedy stone hearth. The counter tops are everything I had envisioned wanting when I ended up having to rip out my kitchen. They had a beautiful remnant piece for my bathroom upstairs. I have an older house and none of my walls are square. They were cut so precise. I would use Vic's again and again!

Vic's retiled my bathroom floor and laid new carpet in the master bedroom. The old bathroom tile…read morewas also used as the baseboard, so that had to be replaced, too. Everything was done neatly and carefully. A few months later, I returned to Vic's to recarpet the 2 upstairs bedrooms, hallway, and install a matching runner on the stairs. They listened to my concerns, confirmed my preferences, and did a great job! I highly recommend Vic's.

We just finished a flooring project in our home, and I can't say enough good things about this…read morecompany. The whole process was simple and stress-free. Our consultant (Tom R.) came out to our home to measure and talk through our options -- no pressure, no upselling. After that, I went to the showroom where I could take my time looking at samples until I found the right one. Once I made my selection, installation was scheduled and finished within a few weeks. The team stayed in constant communication, and the results are beautiful! What really stood out: 100% communication 100% quality workmanship Completion right on time If you're in or around Waukesha and need new floors, this is definitely the company to trust.

In my opinion, if there is one factor any successful company needs, it is reliable and…read moreknowledgeable customer support. My New Floors Inc. really hits a home run in this department with Max Shaw. Max provided clear concise answers to all of our questions regarding the best flooring to select for our home's main level (a gorgeous Godfrey Hirst Pure New Zealand Wool Carpet) and he made cost effective recommendations for attractive, affordable, yet durable flooring options to use in our rental properties. Our experience with Max was so different than past experiences with "big box" flooring installers. The big box in-store help doesn't exactly inspire confidence in the product knowledge area and their installation "experts" were actually low-paid, unprofessional subcontractors. This certainly isn't the case with My New Floors Inc. Our experience from showroom to install was impressive!

They did a really wonderful job installing the carpet. They had a lot of options to choose from,…read moreand the workers did an impeccable job installing the carpet. The full experience was a little stressful and took longer than anticipated, but I am very happy with the result which outshined any issues.

Buyer BEWARE. What was sold to us was luxury vinyl plank floor for the kitchen area. Supposedly a…read morelifetime warranty. Was not installed properly. Floor not leveled correctly, planks separated all over. Sent crew three times to fix it. I could have hot glued it myself and done better. Company does NOT stand behind poor installion practices.

I had the carpeting on our stairs and upstairs hallway replaced by Carpetland USA in Pewaukee…read more Overall they did a great job with one exception. After speaking to several people on several occasions I was finally referred to Emory. He was very pleasant and took the time to fully understand my concern. He was great at keeping me informed and discussing options that would be satisfactory to both of us. He sent Lenny out to take a look at my concern and to do what he could to resolve the issue. Lenny was able to fix the problem in very little time with an outcome way beyond and more favorable then even what I was willing to accept to resolve the issue. Emory send the right person out for the job. Because of their willingness to resolve the issue and the speed in which it was done, I am giving them a 5 star rating. Mistakes happen but resolving them in a kind, professional and positive manner is what I as a customer appreciates and expects and makes Carpetland USA in Pewaukee deserve the best rating possible.

Carpetland installed the wrong color carpet throughout our home in early July. Their own claim…read moreidentified it as "Wrong color." After months of trying to get what we actually paid for (we are now in September) their final solution is that we either pay them $4,358.45 to keep a striped carpet we never chose and do not want, or let them remove the carpet and pad and leave us with bare subfloor. We paid $8,716.89 for Karastan Yorkshire Trace in Hazel, selected from Carpetland's samples. What was installed did not match what we purchased. Early on, Carpetland offered us a discount to simply keep the incorrect carpet. We declined because we were not looking for cheaper flooring. We wanted the carpet we chose and paid for. Instead, correcting their mistake consumed most of our summer. We dealt with months of delays, shifting blame, changing timelines, poor follow-through, repeatedly chasing their team for updates, and ultimately, they were unsuccessful in providing the right carpet. The way we were treated made an already awful situation worse. We found the communication by Mike Nielsen (the Pewaukee store manager) repeatedly dismissive and patronizing. Our concerns felt minimized and it seemed burden was repeated shifted to the customer move the claim along. When we raised thoughtful concerns about putting our new padding through removal and installation, the response included rude commentary about us creating landfill waste. After months spent trying to correct their wrong-color installation, they advised us to "stay away from linear patterns" in the future, as though our design choice was the problem rather than the wrong product color. We still gave them months and multiple opportunities to fix it and when the replacement carpet rolls still did not match the Hazel samples, Carpetland ultimately agreed they could not fulfill the order with the chosen color. So after spending most of our summer cooperating with their attempts to correct the problem, we have ended up essentially back at the option we rejected in the beginning. We either pay thousands of dollars and keep striped carpet we never chose or rip up our home again and leave us worse off than when we started. Their solution to remove the carpet and pad now feels retaliatory and incredibly frustrating. From our perspective, it is difficult to understand what practical purpose that serves when we cannot imagine used carpet removed from our home being realistically reused or resold. After previously receiving commentary about landfill waste, the option also feels ironically wasteful. We just want to walk away with something that feels fair at this point. Yet, we feel we are still the ones being asked to pay for their mistakes, either with more than $4,300 for the wrong carpet or by letting them rip up the carpet and leave us with subfloor. Before spending thousands with Carpetland, read their BBB reviews and other negative customer experiences, especially those where problems arise. I wish we had done that first.

We purchased carpet tile and bathroom flooring. The installation was quick and well-done. Owner is…read morehonest and reliable. Keeps commitments. The installers were pleasant and hard-working.

Paul Semenske says what he does and does what he says. He's a craftsman, he's trustworthy, and we…read morecouldn't be happier with all the work he's done on our home, including some emergency work he helped us with after some flooding. A pro's pro.

Brian has completed 2 projects on our home. He does excellent work and is efficient and…read moredependable. For the first project, Brian installed some large columns on our front porch. The material he recommended has lived up to its claims and the columns look great several years later. For the second project, Brian replaced some wooden trim on our home. The weather was unexpectedly very cold with snow and I provided the option to reschedule in the spring. However, Brian completed the job that day and the work was again excellent. Overall, Brian does outstanding work and he is very dependable.

From the owner: Build it Right provides high-quality full construction services to all our customers in Oconomowoc…read more& across Southeast Wisconsin. We are open to your ideas and needs to ensure that we produce great results for your home improvements. When we take on a job, you can bet we will Build It Right within your specifications, according to code, and according to your schedule. We have a large network of products and suppliers to make any new home or existing home remodel project fit your personal style. We are very passionate about our work and strive for perfection in every job, no matter the size. We have professional contractors with years of experience that specialize in complete home improvements and remodeling.