My wife and I recently finished our basement. We are thrilled with the amazing quality of the…read morecarpet provided by Cross Town Floors! (way better than some of the bigger chain stores) The installation was flawless. We couldn't be happier with our new basement carpet!

After deciding to completely renovate our bathroom my husband and I were told to stop in and ask…read morefor "Amy" to pick out tile for our flooring as well as for a custom built shower. We own a business in Fort Atkinson but my husband had on his work uniform and pulled up in a work truck. I drove in separately and was dressed casually as well. We entered only to be immediately blown off by an older, stuck up blonde woman behind the counter. She was very unfriendly and treated us as if we were imposing on her. My husband was trying to give her an idea of what we were looking for and she continued to cut him off and insisted that he downloaded an app on his phone as we stood there so he could basically "educate himself" on tile and have a better idea rather than Amy helping us out or showing us examples. It was very uncomfortable for us and she basically cut him short and pushed us out the door telling us to pick out tile through the app. I drove in from Oconomowoc and it was a wasted trip. Im surprised she didn't point us over to a roll of linoleum! Im not sure who this Amy is but she must be a big fish in a small pond or what.. but apparently doesn't need our business! TIP: NEVER judge a book by its cover. Don't dismiss potential customers because you don't think they can afford something. After reading the review below its obvious that we didn't just catch her on a bad day. Happy we went elsewhere!

Nate was professional and courteous. He did a fantastic job on my carpets. I would highly…read morerecommend Doug Mueller & Co for cleaning carpets and upholstery.

From the owner: Since 1974 we have been providing professional carpet and furniture cleaningread more

Adrian jackhammered our tile floor without our permission. He did NOT turn off the…read moreair-conditioning, he did NOT close the vents, he did NOT cover the vents, he did NOT tarp off the area, he did NOT use a wet vac or heppa filter on his tool. We had to have our HVAC system cleaned just 2 weeks after we had it done. He refuses to pay for the cleaning. I do not feel he cares about his customers or their health.

I shopped at a couple of the big box stores for flooring before checking out Strands. I was…read moresurprised that their pricing was pretty much the same as the big guys and opted for buying local for a number of reasons, including who to go to in case there were problems. The service was excellent, staff knowledgeable and I couldn't be happier with my purchase.

Absolutely the worst cleaning experience I have ever had. We just moved and loved our former…read morecleaners. Tried to call to resolve the situation, but the receptionist was unable to help me. Baseboards were covered in dust after our move-in clean.

i called twice for an estimate, set up a date for carpet cleaning. The work was fine but the people…read moreI spoke with to get an estimate, sep up a date for the work and get the billing correct were inept. No return calls or communication.

I called about fixing some carpeting which had bubbled, and an appointment was set for the next…read moreday. Brandon was here several hours, the carpet looks almost like new, the service was excellent, and the price was very reasonable. We had a great experience with them.

One of the best tile selections for a backsplash in the area. The staff is friendly and…read moreknowledgeable. A must see if you are in the market for tile or flooring!

Had a new tile floor installed. Tile was uneven and not level. Obviously subfloor was not prepared…read moreproperly. Grout was sloppy-uneven with grout piled in to hide uneven tiles or skimpy and even missed spots. Thresholds we're not installed properly. And even discolored. Quarter round was not nailed down or even installed professionally. The space where the floor meets the walls was not properly caulked. Tiles around floor outlets were very poorly cut and grout was piled in around to fill the terrible hole. Tile cut by a snack bar was placed and cut so poorly the subfloor can be seen. The tear out garbage was never hauled away. 17 bags of debris, rolls of carpet and carpet pad. Driveway cement was left a mess with debris from mixing grout and floor prep material. Lastly the patio door used to enter and exit was full of grout from dirty hands. Don't know how anyone could be proud of this work or even think it was ok to leave such a mess. Grout busters -it's a BUST ALL RIGHT!

From the owner: With over 30 years experience in the industry, we are the "GPS" you can trust…read more We use only the top rated materials including Schluter products like Kerdi and Ditra.

I can't say enough good things about Aaron. He is professional, hard working and honest. He gives…read moreyou a quote with a time frame and works his hardest to stick to the plan. We did our kitchen remodeling with him. We had all sorts of issues including not getting the right size cabinet to electrical issues. He stayed with us through out and helped finished our project even though he had to sometimes work more for other people's mistakes. I know we are going to Aaron for all our needs and I would recommend anyone looking to do any remodeling around your house to him. Thank you so much Aaron.

I cannot say enough positive things about my experience working with Aaron. He is meticulous,…read moreknowledgeable, extremely conscientious about quality, and an all-around pleasure to work with. Everything about my project was a challenge and he handled each and every issue with a problem-solving frame of mind. I will definitely be using Aaron for any future work.

I'm a landlord and have done business with Bisbee for thirty years. A few weeks ago they tore out…read moreancient carpet in one of my units, repaired the oak floors, reinstalled the oak trim and refinished everything in a 1924 six unit of mine. The work quality was excellent and they worked quickly and around the tenants. I can highly recommend both their carpet and refinishing service as fast and efficient.

Great communication. Great to get info from them and talk about pricing. Now if you are looking to…read morehave carpet installed please do your self a favor and look elsewhere where or just hire a painter as well Because you will need one after their carelessness to peoples homes. Had Bisbee install carpet in our basement and they enjoyed themselves in scratching all corners that are extruding to be scuffed up past texture primer and coats of paint some is to be expected in carpet install but every single corner. Come on! And then to say oh it was on your contract it would happen no where on the contract does it state this it states woodwork not drywalls. Then offer only gift cards as a solution. You think I would have them come back for more work not a chance.