My dad experienced several ER visits at Summit Oakland, surgery at Alta Bates Berkeley and follow…read moreup appointments at local office. The service is good but some scheduling department is terrible. And automated system of billing office and pre-registration is annoying. He's 92 years old, with hearing problem and non English speaker. I handle all calls for appointments, answer questions without issues except the GI surgery scheduling department on 3/18/26. They never ask for my dad's concent before. Back in 7/16/25, my dad implant the temporary plastic bile duct stent, hospital stay from ER. Followed up appointment at Berkeley office on 8/26/25 for stent replacement. After visit summary: "Will call to schedule surgery appointment. (No phone number giving)" Few days later received a voice message with call back number. I called and scheduled 12/1/25, 2:15pm. (But I didn't save that number.) I started getting pre-registration automated message around 11/18/25. 11/20/25, after the oncolog visit, the doctor suggested to postpone the surgery for one month. So I search the phone number associated with 12/1/2025 surgery in MyHealthOnline app, which was not reachable. I drove to Alta Bates Berkeley ask for help. She gave me the surgery department phone number. I called but that's not for GI surgery scheduling. She told me to called the office, I explained to her that I don't have the correct number, she redirected for me. It's a voicemail box and I left the message. I also called Berkeley office (from Hospital discharge summary) as well. I got a call back and cancelled the surgery. Also she said next available is March 2026, so she put my dad in urgent request. After that, I never get a call for a new date. (Now I know why.) 12/18/25, the oncologist reviewed my dad's case. Since he is doing well, he suggested to wait till he has sign of blockage. I messaged back to Berkeley office and Dr Kurpath. After 7 months from stent implant, I returned to Berkeley office on 3/3/26 for stent removal. Same as phone conversation on 11/20/25, urgent request. Lots of details in after visit summary this time: "include phone number for scheduling department, if I don't get a call in 5 business days, I can call by the 6 business day." I was waiting but never get a call. Called on 3/16/26 at 11:20 am, wait too long after music playing. Leave a message, no one call back. Called on 3/17/26 around 10:30 am, same, leave message and no call back. 3/18/26, I get through the line but she refused to talk to me without my dad's authorization. It's my first time being asked for concent at Sutter Health facility, except pre-registration. Is the policy newly change or all my previous calls didn't follow the rules? Another scheduling issue with ultrasound at Summit Oakland during holiday season, last week of 2023 (12/26-29). The line was redirected to a voicemail box immediately (no ring tone) at all time for the whole week, never return the call. If you don't want to return the call, don't tell me to leave the message. I tried that number first week of 2024 (1/2/2024), it went through with the ringtone. Another GOOD experience to compare. My dad had an gallbladder IR external drain in March 2025. The follow up appointment on 5/1/2025. He's OK to have IR removal on 5/15/25 Summit Oakland, no time. (I'm not sure, I supposed to wait for a call.) The phone number on summary is the hospital front desk. I tried several times, but they can't redirect to the right department. I drove to the Summit Oakland for help. She bring to the radiation department. Unfortunately, the person who can schedule the appointment was not available. But she gave the direct line number to call. I can schedule the appointment time successfully on next day without any issue. This experience is OK to me. If you have a upcoming surgery, the automated pre-registration message is very annoying. It's difficult for my dad to complete it over the phone. If you don't complete, you will get the message daily. He will do it at the hospital on surgery day. Always received the bill and messages when pending for the secondary insurance. The system generated the bill to you after the first insurance.

Family member is in ICU and I called the nursing station for an update but nurse was on break and…read morewas told they'd call me back. IM OUT OF TOWN FOR WORK or I'd be there. Never got a call. Then saw they charted "Family at bedside/ POC updated and care of plan explained". I BEG YOUR PARDON. YEAH, SURE.

PSA: If you type this address 3100 San Pablo into Google Maps it takes you to the same address in…read moreOakland 10 minutes away, so you may be 20 minutes later than you think Warning: If they tell you your imaging appointment is at a certain time, what they really mean is you'd better show up 30 minutes earlier at the check-in time, or they may cancel your appointment because the nurse went home at 3pm. No idea why they don't just tell you your appointment time is 30m earlier, like any other place would, other than a total lack of care.

Incredibly bureaucratic. Very hard to even reach the right department in order to make an…read moreappointment. It saps your time and energy.

The Berkeley Free Clinic is an American treasure. I have been going to dentist there for a long…read moretime. The room is clean, the staff is friendly, and the service is professional. I am truly grateful that BFC has stayed open all these many years to serve low income people in need. And it really is free, but I always make a donation to help keep them afloat!

They were really nice and helpful to my daughter. There is no parking, come prepared to pay or walk.read more

I wish I had seen these reviews before I ever stepped foot in this office. You will only ever see a…read moredoctor once. After that, any communication, which will be impossible to get in a timely manner, will be with a medical assistant. I waited 2 months where I messaged them multiple times with no reply. I also went into the office twice to ask why my messages were not being responded to. They suggested I get a call from the physicians assistant to answer the questions. Of course they didn't mention they would charge this as a specialist appointment, which my copay is $85. I submitted a complaint and got back a generic 'we coded it right, pay up now' response. I have had billing issues in general with Sutter but I am absolutely done with the after this. Next step is contacting insurance because they're up coding appointments like crazy here.

A representation of the horrible medical industrial complex in America that aims to provide as…read morelittle care as possible for highest dollar amount. They will charge you exorbitant, ridiculous prices for absolutely no service or medical intervention. Then they will have no communication, no paper bills or emails, and then send you to debt collections after 4 months. When you try to call, you will get an AI. If you're able to get it to let you talk to a real person, that person might just transfer you back to the AI. They offer no reasoning, help, or negations because they do not care about you or your health, they just want your money. Stay away from Sutter Health.

I saw earlier that today is National Doctor Day, and I couldn't let it pass without recognizing…read morethree incredible people: Dr. Brian Ruhle, Dr. Travis Miller, and Nicholas Wiseman, PA. Dr. Ruhle and Dr. Miller are not only outstanding surgeons, but they also genuinely care for their patients in a way that goes far beyond medicine. I consider them not just my doctors, but part of my extended family. After my major surgery on 04/25/25, them made me feel safe, heard, and cared for like family. They were both incredibly proactive throughout my recovery following an almost 8-hour procedure, and that meant everything to me. It truly made my day when Nick Wiseman checked in the very next day after surgery to see how I was doing. The three of them will always hold a special place in my heart. Thank you for your compassion, dedication, and the exceptional care you provide. One day I hope to make it to Emeryville to see you all again ~~~ and finally get a photo of us together. Forever grateful and thankful.

Stanford Health Care made my medical crisis infinitely worse…read more Here's what happened: · A nurse practitioner refused to give me a treatment plan. She insisted on waiting for a six months for an experimental exam, while I was actively declining after a year of untreated illness. · When I refused to wait and asked for qualified care, she retaliated. She dismissed my condition, told me to seek different employment, and demanded I return to work with no treatment or diagnosis. · She ordered repeated blood tests to "prove malnutrition"; even though I'd told her I couldn't eat for over two years. Nonsensical, wasteful, and cruel. · I complained. Stanford acknowledged it and promised an internal investigation, including reviewing the fees. Instead of resolving anything, they sent my bill to collections without notice, without decision, while I was still in distress and waiting for a status update. · My credit was damaged. I couldn't access funds for care. I eventually disengaged from Stanford out of fear and cumulative abuse. Result: Worsening organ damage, multiple ER visits, psychological trauma, loss of employment, permanent impairment. I've had to pay for costly alternative treatments out of pocket. If you have a complex or chronic condition, do not trust Stanford Health Care. They punish patients for advocating for themselves. Date of experience: December 2024 - April 2025

Will not be coming back to Berkeley Urgent Care again. Felt…read moreignored by the Doctor and we did not leave with what we needed most, antibiotics, even though we asked three times. They prescribed OTC remedies that did nothing. My daughter had a chronic cough and sickness for a month. We made another appointment two weeks later with her primary care doctor for an urgent sick visit since she was not healing from this ongoing cold and chronic coughing-vomiting. Castro Valley Dr. gave her antibiotics and she was better in two days. The lack of compassion for the patient and families needs is very costly with our experience with Berkeley Urgent Care. Listening to the patient is key to a successful relationship for good health and it doesn't seem to be happening in Berkeley. Another incident at Berkeley Urgent Care happened when I went in with what I thought was shingles and they sent me to the ER for an abdominal exam. The minute I arrived at the ER and went through triage, they spotted the small rash and said it was shingles instantly. Berkeley Urgent Care blew me off and sent me to the ER and cost me $6k. My Family has learned a very expensive lesson with Berkeley Urgent Care.

If you are in an emergency situation, I would REALLY recommend you just go to Alta Bates Summit…read moreMedical Ctr down the street instead. Came in here with debilitating stomach pain only to be told to leave and move myself to another hospital. In that state, the whole point of going to urgent care was because we could barely move. What is the point of naming yourself urgent care if you are not fully equipped to handle emergency situations? If the situation ended up being urgent, it could've been dangerous. :( The only plus side is that we were seen within 10 minutes.

The actual worst physician I've ever seen. Lack of…read moreknowledge Lack of listening skills Lack or deodorant use when needed Absolutely useless, would have had better care if I dressed up as a dog and went to the animal shelter vet

Excellent, high quality care. Definitely recommend for orthopedic injuries. Good bedside manners…read moretoo!

Dr. Fitzer was excellent. I wish his was my primary care doctor on the regular. I have never had a…read moredoctor's visit where I laughed the whole time! He made me feel at ease the entire time. He made my medical eval for international a treat.

I have always gotten great care at this medical practice and have loved having Dr. Julie Goo as my…read moredoctor. She always spends good and quality time with her patients and gives wonderful medical advice. I have been going here for more than 15 years and received excellent medical treatment.

The office up and disappeared along with its doctors, practitioners, and receptionists with no…read moreforewarning to its patients. It's taking an extreme amount of effort to recover medical records and personal files from their "old system". It's been 10 months and injury has gotten progressively worse. Choose elsewhere.

Not good. This is a business and they prioritize that over your adequate care. I would go somewhere…read moreelse if you are needing anything beyond a health screen or physical. I don't trust them otherwise! A nurse practitioner (Stephen?) did a "heat test" meaning he used his hands to feel for a heat differential on my low back tissue pain before deeming me releasable from my any further treatment despite my chronic & ongoing pain. OK -- WHAT KIND OF VOODOO CRAP IS THIS. I'm still experiencing pain. Unacceptable and deceptive. One of the receptionist has attitude that needs to be checked. She is hungry for power and will make you weight. The other one (Kristina) is very pleasant and actually does her job. So it goes. I've gotten "Physical Therapy" (PT) here. While the PT was very pleasant, my PT was less active and more passive. It was 30 minutes maximum of getting my injury gently massaged and gossip. This delayed strengthening vital muscles that could actually help in recovery, which is what I did when I switched to another PT provider at a different organization entirely and experienced less pain. I've seen enough here and am very disappointed. If you want adequate and ongoing care, run away from here go elsewhere!!!

True, the pricing here is quite high, which often makes it difficult for me to refer my own family…read moreto CCFM. However, the level of diagnosis, treatment planning, and modern approach is genuinely worth the investment. Health is an integral part of life, and I have regrets about not having had specific information years ago--things I would have handled differently. That comprehensive, forward-looking guidance is exactly what CCFM provides. My health provider here, Tracey, is knowledgeable, smart, and everything she does exceeds my expectation. Additionally, Anita Hackman, the Client Liaison, is an essential part of the process. She is the one you communicate with regarding issues like pharmacy delays or appointment changes, and I find her to be excellent--she perfectly balances professionalism with understanding. Please do your body a favor and give CCFM a try. You will genuinely appreciate the results.

I feel incredibly lucky and grateful to have been a patient at CCFM for the last 4 years…read more Finding Dr. Schweig and his team was the turning point in my healing journey after years of suffering from complex health issues that were dismissed or undiagnosed by other doctors. From my first appointment, I immediately felt the entire staff deeply cared, listened attentively, and treated me as a unique individual. They accurately diagnosed me and prescribed customized treatment protocols that resolved my chronic fatigue, autoimmune and digestive issues. Not only have they provided successful treatment (resulting in higher energy levels, less frequent illnesses and improved bloodwork), but they have also educated and equipped me with the resources needed to manage my long-term health. My only regret is not finding them sooner. Investing in CCFM is truly one of the best investments I have made in my health and wellness.