Customer service here is rock solid. The entire staff is on point, welcoming, very helpful and…read moresimply professional. Ace Hardware in general is a great store with materials and hardware for projects and repairs.

I waltzed in with my long checklist about 6 minutes before closing. . . don't you just hate that?…read more Nope. They didn't seem to! The "Friendly Hardware Person" nearby latched onto me and cheerfully led me from pillar to post, helping me select everything I needed. He didn't even blink when I asked him to measure out 20 feet of rope to be cut. Another fellow, by the way, volunteered to cut 3 keys for me while we made this grand tour! Best hardware store I've visited in ages - - and I used to manage one! Keep up the XLNT work!

The best customer service anywhere, bar none. They have what you need but most importantly they…read morehave the expertise to help you get what you really need

Went looking for a part I could not find at the other business in town. I was helped by Bo Jacob's,…read morehe took me to the exact part I needed. Great service. Also went to pay and Daelyn had great customer service. She was very courteous and friendly. Great place.

I always enjoy checking out locally owned businesses and surprisingly, I found this little gem…read more Recommend: Hard to say. Probably a yes at this point. Only visited once, didn't have what I was seeking but the Employees were absolutely wonderful to meet and speak with. I can't contend an argument on pricing because my stay wasn't long. This is a VERY packed store with NUMEROUS household products similar to an Ace Hardware etc. The sheer amount of products that I found that you can't find in larger Orange and Blue big box stores was truly impressive. Store could use some more light, signs and clarification in addition to cleanliness but all employees were certainly bustling to put cargo away. Not one young employee was looking at their phone so it was encouraging to see so much effort being placed into working. Wished I had more time to visit and certainly may in the future. Overall, could use some cleaning up and presentation but it looks like this store does specialize in the odds and ends you just can hardly find anymore and for that, I'm a fan of stores like this!

If you want to spend up to 2x more than the advertised price feel free to go here. Every employee…read moreinteraction I have had, excluding one with a brand new employee, has been bad. they, managers and owners included, are apathetic about the price situation. Even had an employee tell me, "sorry... actually I don't care that the prices are wrong." It will be worth driving the hour each way to showlow not to have to interact with the folks here at woodland. Probably will be cheaper too.

Owner is extremely rude to customers, she made fun of the way I talk when I came in tonight. I've…read morebeen in this store a dozen times over the last month and most interactions with employees lacked basic customer service skills and I believe it trickles down from the owner. I asked an employee for help by the power tools and she tried to physically hide from me and her co worker did an about face and walked the opposite way. When I asked the owner if she does any price matching she laughed and said "No, I'm the only hardware for 60 miles, I can set my prices" Well you've just pushed a customer to Amazon. Will not purchase here again.

The owner needs an attitude check. Was rude and mocked me for returning something when everyone…read moreelse was pleasant. She's so unpleasant and I don't understand how she has a customer service job.

On Friday, April 5, this year I bought a water heater from True Value; two of their employees came…read moreout after work to install it, for cash. The installation went fine; no problems then or now. The problem is removing the old heater. The employees left it outside by my back porch and said they would be out the next day, Saturday, by noon to take it away. Didn't happen. On Monday, April 29, I went to their store to ask what the problem was and when the old heater would be picked up. This touched off a comedy routine between two of their employees about who fixed problems and who was a problem. I wasn't laughing. After the comedy routine was done, I was promised that it would be picked up Friday for sure. That would have been May3. Didn't happen then, either. On June 10, I sent a snail mail letter to the store (their email wasn't working) explaining the situation and asking when the old water heater would be picked up. No response. As I write this, late July, the damned thing is still sitting right where their guys left it. This is not my idea of customer service. And I don't appreciate being the butt of somebody's jokes. I wonder if these guys realize that anything they sell can be found someplace else in town. And from now on, anything I might need will be bought someplace else.

I took a Sthil chainsaw in for repair, talked to the tech on four separate…read moretimes and was told he had found the problem and the parts were ordered and would be repaired . After 7 weeks I picked up the saw and it was not repaired. What a joke for Sthil authorized dealer.

I'm becoming increasingly frustrated with this store. It started out ok and has gotten…read moreprogressively worse in the past three weeks. Repeatedly we have tried to get them to measure out kitchen for counters and cabinets. They have been wasting a lot of time. Apparently no one knows what's going on there either. We made an appointment to meet with the designer for new counters and cabinets. They tried to discourage us from waiting. We finally talked to the designer and they took our choices down told us they would schedule us for a measure. It never happened then three weeks later tried to refund the charge. I told them to talk to my mother , who has the keys to measure they said theyd call and they never did. So now I have to chase them.down again . So far they have wasted 3 weeks! This same home depot told me my doors would be in in two weeks and they wont be in for 4 weeks and delayed the tile by a week. But by far the cabinets are the most infuriating part of this saga. I was told that everything was cut and dry. The kitchen would be measured quickly and they would be ordered and placed asap. Why was it important for me to give you a deadline on when I wanted this done if it was going to be slow rolled ?

Today me and my wife went to The Home Depot in Thatcher, Arizona and we received the best service…read moreever. I would like to give my sincere thank you to Jesse for helping us and making us feel welcomed but it was just not us, Jesse was helping as many people as he could help! Great Job Jesse! You made our time at Home Depot today a pleasant experience! Also Mr. Sparky - Mr. Larry - Mr. Jesus and Mr. Bob are the team that in top notch! Thank your! Fernando Castro

Always helpful people. Can always get someone who knows what I'm looking for. Cashiers are awesome…read moreand help is just a short distance away

Big kudos to Jaime! She took a delivery issue and made sure I got my items. She herself loaded up…read moreher car & delivered to me personally! That's why we shop at our local Ace in Pinetop. Ya think HD/Lowes would have done this??? Truly an asset to Ace!!! Thanks Jaime!!!

I was double charged for my membership fee and when i went to this store to get a refund of the…read moreextra $44.99 i was told they could refund one of the charges but my membership would be affected and would also lose the $44.99 they double charged me. The option i was told was to issue me a gift card for that double charge but would have to spend that in the store. It was later mentioned to me when pusuing it the option to refund the double charge in cash. I took the cash refund and deposited that back to my bank account. Why could they not deposit it back to my bank account which i was told by them they could not. i am retired on limited income and needed that money put back into my bank acct i did not want store credit. I ended up getting a cash refund but not happy nor satisfied how it was handled.

I understand that HF is a good place to get on the spot tools that while maybe not the best of…read morequality, usually will get your job done. I pay every year for the inside track membership to belong and get the benefit of special deals. I have purchased many high and small end tools, compressors, jacks, air jacks, trailer equipment, you name it. At the end of last July I purchased an expensive generator, The super quiet Predator 5000 dual fuel. Normal price was right at 1100 got it for 900 with a coupon. I thought I had got the top of the line for what they offered and very proud. My family and I went camping in August for a few nights, again in mid November. In the middle of the night the generator just quit. We googled every thing we could, oil level safety sensor, Co2 sensor shut off. Nothing could make it stay running. I wanted to use it only LPG but even put gas in it to make sure it wasn't a fuel issue. On both, it would start, run for 20-30 seconds and shut down. I called the 800 number on the stickers you see on all of their equipment, to never get to answer. I left messages every time. I finally called the store only to have the manage say "sorry" he couldn't help as I didn't purchase the extended warranty. My bad. I had only 29 hrs on this unit and it was dead in the water. I finally was able to get what sounded like mature person on the 800 number to be informed that they on have one person that answers these calls and are too busy to return messages. Just have to be lucky to catch someone. Pretty much told the same from the store. What they did say was that there was a generator place in Heber that could help me. Making (2) two hr round trips and $245 later, a working generator. Apparently a Co2 issue and super common with these units. Woodchuck saw however, great service! , Ever talk about a recall on them. There is also a Facebook page just dedicated to the issues with these units. Wow! My advice is to spend the extra $ and buy a name brand generator. It would be in thing if it was just the problems with these units but the lack of service and selling their product with the big sticker "Call 800...." For help to me, paints a somewhat shady practice. Because of this I will go back to Amazon and at least these stand behind their products.

Horrible. Do not go. They have a loading section but you can't use it. Go to Lowe's they have…read morebetter customer service and you can actually use the loading area.

Customer service continues to decline. For the fourth time ordering online as a Pro X member and…read moregetting a text my order is ready for pickup, only to show up and wait 45 mins for it to be filled. Have also experienced elderly cashiers who don't know how to complete an accurate scanning and checkout process. Frustrating.