Genuinely nice people working here . I love the fact that they listened to my concerns and did each…read moretherapy session accordingly. I would recommend concept therapy to anyone that needs therapy. I would also recommend Brooke as a therapist in general. She's a very good therapist!

If I could give them 10 stars I would!! They were so kind and put me at ease right away. Their…read moretherapists are excellent. Their facility is so welcoming and clean! Sometimes insurance is a nightmare but they make it easy. Thank you!! You're the best!

Great people. Great care. In a few short visits, I noticed such a change in my issue. I was in less…read morepain. Experienced an increase in mobility and motion.

I started PT with a bone spur in my foot and worked with a therapist but the exercises I was doing…read morecould easily be done at home. I used a dishtowel, a poster they took off the wall, etc. but needed to have my range of motion measured, so no biggie. My normal therapist was out one evening so I had another and he pushed the top of my foot back and we felt a pop. He kept saying, "you don't have a bone spur, you have a cyst." I told him that I saw the x-ray with my doctor and it was a bone spur. As the night past, he kept mentioning the swelling and swore it was a cyst. It didn't really hurt at first but had discomfort by the time I left. The next day I went to my podiatrist and got another x-ray and the spur had broken off and cut my Achilles tendon requiring surgery. I never returned to ACI. Fast forward a year later. I get a text message that I have been turned over to collections for non-payment of $254. I thought it was a scam but contacted ACI to confirm. The female said that I did owe and it had in fact been turned over to collections. I asked why I had never been contacted and she said that they had mailed a letter each month for 5 months. I know this to be a lie because I confirmed my address, I get daily USPS emails about what mail I am receiving and there are only myself and my husband in our household and at no time did a letter ever arrive. Needless to say, I immediately called the collections agency and paid my bill, which I would have done a year ago, had they told me that I had a balance! However, the female at ACI could not tell me what I actually owed for, since my insurance was paying as well as me also paying my co-pay through the ATI portal. I just didn't want damage to my credit score but I will be digging further into this issue!!!!

It has come to our attention this morning that Eva has not been dressed for her occupational…read moretherapy, even though the house supervisor had been called in earlier this morning. She now has five minutes before her occupational therapy and will have to get dressed, which decreases her therapy time We would like a call from someone besides the house supervisor or the case manager. My mother-in-law was left on the toilet this morning for over 20 minutes by herself, even though there is a tag saying she is not to be left alone outside of the restroom door. The Aides this past week have put her pants on backwards, have not once encouraged her to drink, even though she's on the " once sip more program" which is also not noted outside of her room, on one occasion when I spent the night there her bed alarm went off. No one arrived for more than 10 minutes and certainly not in a hurry. On other occasions, I had to remind the staff to turn her alarm on. They stated she did not need it as I was there, but was also reprimanded that she should not get out of bed without a staff member. On the occasions that I was there, I was left to tend to her for myself. due to visual constraints, she is unable to use the call button. She was not checked in on on a regular basis. On the occasions when I was not there, there were often urination issues, which is disappointing since she is not incontinent Dominique, her aid for most of this week tends to sit up the desk outside of the door on her phone texting. . Some of these issues were brought up to Jim her case manager. We tried to notify the manager who was off for the day and were then sent to the voicemail of Kristin in the marketing department. The therapy departments seem to be doing very well. We have grave concerns about safety issues.

From the owner: At Rehabilitation Hospital of Northern Indiana, we provide specialized inpatient and outpatient…read morerehabilitative services to patients recovering from a serious injury or illness.

Great therapy staff and care to get me back on my feet. I couldnt have done it without them.read more

This facility has turned a new leaf. I'm in love with the staff. Genuine Compassionate Careread more

Do Not Stay Here -- Unsafe, Unclean, and Completely Unprofessional…read more This was one of the worst hotel experiences we've ever had. After a long day of travel with two toddlers, we arrived only to be told that the room we specifically booked (with two double or queen beds) was not available. Instead, they claimed they were "upgrading" us to a room with one queen bed, a pull-out couch, and a kitchenette -- something we purposely did not book because it simply doesn't work for our family's needs. A pull-out couch is not an upgrade, especially when traveling with young children. Once in the room, things went from bad to worse. The TV didn't work, there were no linens for the pull-out couch, and when we asked, the front desk staff brought us one sheet and one pillow -- no full set, no comforter, and told us they didn't know where more pillows were. As we waited for more linens, we pulled out the couch and were horrified to find a bloody-stained mattress. That was the breaking point. When we expressed our concern, the hotel staff offered us two separate rooms, which again was not an option with toddlers -- we cannot safely split our family across two rooms. They then offered to call a neighboring hotel and pay for our stay there instead. We accepted, thinking the situation was finally being resolved. Unfortunately, it wasn't. When we arrived at the second hotel, we had to wait nearly 25 minutes with our exhausted children for the owner to arrive and pay for the room. When he finally showed up, he was abrasive, dismissive, and downright rude. He informed us -- very bluntly -- that he would only cover one night, not both nights of our original reservation. His "solution" was for us to go back to his hotel the next day and stay the second night -- after we had already packed up and moved once. I don't know about you, but I'm not taking my family back to a hotel with blood-stained mattresses, broken TVs, and no clean bedding. His lack of professionalism, hospitality, and basic human decency was staggering. This hotel is absolutely not suitable for families -- or anyone, really -- who expects clean accommodations, respectful service, and safe sleeping conditions. Avoid at all costs.

WORST property I've ever stayed at. While the room was "reasonably" clean for $80 a night, the…read morecustomer service was absolutely unacceptable. One front desk associate brought up politics, religion, and abortion during a casual conversation and became mildly aggressive when our views differed. I disengaged politely and left. When I returned, I gently explained that I wouldn't judge her but preferred to end the conversation. The hotel's towel exchange policy is fine in theory, but execution was awful. After work, my daughter and I gathered our dirty towels, and I sent her down to exchange them. The front desk woman yelled from the back that there were no clean towels--didn't even come out to speak to her directly. I called down, and was again told--rudely--that there were no towels and no idea when any would be available. I asked to speak to a manager and was told she was cleaning rooms (at 5:45 PM) and would call me. No call came. After 2.5 hours, still no towels and no call from a manager, so I called again. The same associate said she was folding towels. I told her I didn't care if they were folded, I just wanted a shower and asked her to bring some up. She got even more rude, saying, "We're not a five-star hotel" and that I could come get them myself. I told her after such a long wait, the least she could do was bring them up. Only after I mentioned contacting IHG did she finally deliver the towels. The next morning, I went down to get coffee before work. The coffee machine said it needed to be cleaned. I asked the same associate that had previously implemented the polemical conversation to run the cleaning cycle. She refused with a nasty attitude, saying she didn't have to do anything. When I asked for a manager again, she refused. I explained that I needed coffee before work. She finally agreed but claimed not to know how long it would take--even though she admitted she'd done it many times before. I asked if it was a 2-minute thing or 20. She started cussing at me in front of my 10-year-old daughter and told me to leave. I said I was going to work, not leaving the property. She continued yelling, and my daughter began to cry. Eventually, Samantha, the front desk manager, came out. I'd dealt with her during a previous stay and was hopeful she would help. Instead, she responded condescendingly: "It seems like you've had issues with multiple people here." Meanwhile, her associate continued yelling. When my daughter asked her to stop cussing at me, the associate yelled at her to shut up and get the f*** out. At that point, I said I wouldn't tolerate my daughter being treated that way and would return after work to check out. A week later, and despite contacting IHG, neither I nor they have heard from the general manager.