A bit of a rough start. The lady behind the counter was a bit stand offish and not very welcoming with explaining the seating and ordering process. We waited for an inside table, which didn't take too long. Ordered lunch and drinks at the counter and started our long wait to eat and drink our lunch. We eventually received our drinks, and we continued to wait.... And wait! We watched other parties food orders go past us, no sign of ours. I think staff realised we were wondering what had happened, they checked up on it and came over to explain it was being plated up. We waited some more, and we waited. We're still waiting and have basically finished our drinks at this point. Another lady came over, and apologised for the delay and offered us a free round of drinks- so clearly it was NOT being plated! I hate excuses!. She also offered a terrible excuse as to why the food was not here yet. I understand there's a certain amount of food prep, but telling your customers that the Ploughman's salad is usually sat in a box pre-made, is NOT appetising to hear! We eventually got our food. The prawn and avocado salad was very generous! Ploughman's lunch was massive! My fried chicken wrap was ok, and probably not homemade. The side salad was lack luster and the coleslaw was so bland I wasn't sure what I was even eating.
As a very generous offer, we were offered another apology about the delay and also given the option to have a free ice cream for dessert. Very kind of them, but the excuses continued as to why there was a delay, and honestly the excuses should not have continued. I hate excuses, just apologise and move on, things happen! read more