Their kind and helpful advice completely solved my carpet problem. Not only was their help free of…read morecharge, but I hadn't even purchased it from them in the first place. Who could ask for more?

Jennifer at Flooring America gave us tremendous service when we came into the store with an unusual…read morerequest. We went to Flooring America to compare the products they have with pictures of flooring we need to choose for installation in a condo in Pennsylvania. Because of Covid-19 we cannot look at the actual product to be used in PA. The hope was to find a close match to photos from PA and then send someone to compare the two products in PA. Jennifer didn't hesitate to help us choose a product (actually two) and sent us along with recommendations. Great customer service; with no hope of making a local sale! Thanks, Jennifer!

I would strongly discourage anyone from doing business with this flooring company…read more They have now failed to deliver my flooring on three separate occasions after repeatedly assuring me it would arrive. Every missed delivery has forced me to reschedule my installer, and each delay has cost me thousands of dollars in non-refundable deposits and scheduling fees. Their lack of reliability has turned what should have been a straightforward project into a stressful and expensive nightmare. What makes it even worse is the poor communication and complete lack of accountability. Instead of providing honest updates or realistic timelines, I was repeatedly given promises that were never kept. At no point did anyone seem to understand or care about the financial impact their failures were having on me. If your project depends on materials arriving when promised, I would look elsewhere. A company that can't honor delivery commitments, communicate honestly, or take responsibility for the costs they cause their customers simply doesn't deserve your business. My experience has been incredibly frustrating, expensive, and completely unacceptable.

Phil and Collin were the best installers - what a great job! Highly recommend! The whole process…read morefrom start to finish went according to plan - great experience!

I would rate them a 4* but due to the initial workers, I have some issues with my floor that unless…read moreI remove the entire floor, I cannot replace it, so I gave them a 3. (I did not discuss this with the company because I was sick of the project, so in fairness they were unaware but likely in my experience of them-would have fixed it) This is a bit of a doozy, The primary feedback I will leave you with is that they will not leave your job until it is completed to your satisfaction. My project was tile and hardwood in 6 separate spaces. I had a project that was to be completed in 1.5 weeks and due to many factors, it didn't get completed for a few months. The initial men that were at my job site were absolutely terrible- vaping in my home, taking long breaks, showing up late-leaving early, broke a light and I believe stole materials from my job (not confirmed). They were eventually terminated but not before they made my job a nightmare. I had to be very diligent checking on them, asking questions, taking photos and being very assertive about my needs and the damage the workers did to my job including damaging brand-new floor they laid down. Additionally, there had to be high level of communication which was difficult as there were many people to communicate with and the message often was distorted in the end. The second person they hired to complete my tile project was professional but had several personal issues that I believe disrupted the handywork, but the supervisor came in many times to ensure that my difficulties, issues and overall satisfaction was addressed. He wasn't willing to leave my project until I was happy with the work. He was professional. I would also add that I had to be on the phone with the team many times, and although I know they were likely sick of hearing from me- the office staff and workers were always kind, respectful and willing to address any need I had. I would return to their business, with a bit of caution due to those initial workers but I would return.

Very professional did a great job I would highly recommend. Owner made sure I was happy with job.read more

I'm so thankful to have found Essex Flooring Connection. Not only were they incredibly kind, but…read morethey were also extremely helpful with our selections. When we needed to pivot, they immediately stepped in and found options that better suited our space. I'm so glad we chose them instead of a big box store. We will absolutely be lifetime customers!

Essex Paint and Carpet's entire staff is made of nice and knowledgeable people. There was no "hard…read moresell" involved when I went to ask about tile shower materials. Devin was able to explain all the product lines they carried, and also explain the entire install process. Stuart was an expert installer, very comforting to have him arrive at our home and do the work. He was courteous, clean, and efficient. Joe was great about the follow-up. He did a final inspection and verifed of our satisfaction with the job. We were very impressed with Essex Paint and Carpet.

I gave them my small area rug for cleaning and it came back dirtier than before. They kindly redid…read moreit, but it was still dirty. They thought it was enough that they didn't charge me for the redo. But they did charge me to ruin my rug. Businesses like this are based on trust. They blew that and I will not use them again, nor will I recommend them. Make sure you don't really care about your rug before you give it to them.

After 15 years as a customer, I am done. I dropped off a rug for cleaning on 11/5 and didn't get it…read moreback until 12/23, nearly seven weeks later. I was told it would be ready for pick up in 2 weeks. I called repeatedly in that time asking when it would be ready and was told it was "in the drying room" and I should call back to see when it would be ready. I called again and each time was told it was being "cleaned again" or in the drying room. Upon pick up I was told it was cleaned five separate times, which caused irreversible damage. It was not dirty enough to be cleaned twice, never mind 5 separate times. The rug was returned with unraveling edges, failed binding, and curling corners. It was in good condition when dropped off. It is now ruined. Completely unusable. This is not normal wear; it is the result of improper cleaning practices. I called to speak to the owner to see what could be done about destroying my rug. The new owner told me he "Planned to do NOTHING about it" and to come pick it up. The business is under new ownership and whatever standards existed before are clearly gone. If you were a long-term customer like I was, be warned: the quality and care are no longer there. I regret trusting them with something I can't replace.

Fun and adventurous day!! Incredible little gem in the heart of Essex! You never know what you will…read morefind as they consistently restock!

Squeeeee! This place is AMAZING…read more I seriously cannot believe I've never been in/heard of this place after driving by it so often... and me being in love with all things old and chippy. The place is huge! It is pretty well organized. There is furniture throughout. There is a section for bathtubs---beautiful old clawfoot bathtubs. Oh yes, there is a section of just clawfeet too! There are tons of old doors, windows, reclaimed wood, cabinets, hardware, and so much more. I could spend hours in that place. And don't worry, I will. It was pretty cold in there today and my partner in crime was being a baby so I had to dillydally and linger less than I wanted to. The prices as marked were highish, but they are probably negotiable. I've got my mind on several pieces so I will update when I go back.

REALLY DISAPPOINTED. We spent thousands of dollars there recently. Although some of the staff was…read morenice and helpful, we were told several times that we would be able to return any tiles that we didn't use if the boxes were unopened. When I tried to return them, they said that the tiles - which were normal subway tiles that people would definitely buy - were final sale. This is NOT what we were told when we were purchasing them, and they are the ones that helped us estimate how many boxes we needed so we can only conclude that they oversold to us. It is so frustrating, particularly after how much money we spent there. WOULD NOT RECCOMEND.

Worst customer service I've ever experienced. The manager of the store is extremely rude,…read morecondescending and outright belligerent. I would not recommend this place to ANYONE! After spending over $3100. They treat you like dirt under their shoe. She spoke to my husband as well, a disabled Vietnam veteran with heart failure and mobility issue and he was disparaged as well. No respect at all. I told them I'd pick up the order and they allowed the contractor to pick it up! No communication what so ever just allowed him to pick up without notifying us and he didn't either, Needless to say they can keep their tile and I'll hire someone trustworthy to complete the job.

I've used Main Street Floor Covering for several jobs. I own multiple rental properties and they…read morewere very responsive the 1st time I used them so I gave them my loyalty. I didn't shop around I just rewarded them with my business that included 2 new hardwood floors in my own home. They are very nice people that gave me great service including an upgrade on one of my floors when there was a delivery problem. However, I a problem with an installation that I gave them multiple chances to fix. I'm still living with the problem. Now I've found that one of carpeting jobs they did for me was poorly done. The carpet is only 2 years old and is coming apart at the transitions and seams. Go ahead a purchase your floor from them but don't let them do the installation.

From the owner: Your friendly Vermont local business is anyone's go to place for sales and installation of flooring…read moreproducts. Whether it's new construction, remodeling, commercial or residential jobs, we've got you covered. Free estimates on all your flooring needs.

Rating of 5++. Joel, Robin and their amazing team might be the best floor restoration service in…read moreVermont. Not only did they exceed all expectations on very badly damaged hardwood floors, making them look better than new, they are a great group of craftsmen that are a pleasure to work with! They truly do everything other reviewers have written, plus more. Professional, highly skilled perfectionists is the best way to describe them. Consider yourself fortunate to have found Danaher and don't hesitate to hire them for any of your flooring needs. You will be glad you did!

We had about 1400 square feet of hardwood floor laid by this company. I really can't speak highly…read moreenough about this company's professionalism. They were very professional in spite of several snafus that were partially our fault. They did a beautiful job on the flooring and cleaned up after themselves. There were some damages done--as there will be when doing a job of this size. But they came back and fixed everything. The owner, Joel, is incredibly personable and accommodating. I would highly recommend this company to anyone having flooring installed. The price was right as well!