I've been a resident here for 3 years (2021). The office manager was Marge upon arrival. She was prompt and polite. Always willing to solve problems. She was very aware of the crime in our city, therefore, we had a patrol car every night ensuring our safety. The new manager, Lydia arrived and when I tell you she is the WORST office manager ever. It is an understatement.
Rent immediately increased by $300+ when it was time to renew. We were paying a reasonable $1100, and members of the community who have lived here said that's the largest rent increase they've ever received. She immediately got rid of our security and theft dramatically increased. I have had my car broken into and my boyfriend got his truck broken into. She goes to send out a snarky mass text to our community about how we need to stop being "irresponsible" and how she isn't able to check any camera footage. However, a tow truck is here day in and day out instead of the patrol.
Our mail room has been vandalized several times. Mail stolen from our "secure" mailboxes. We've had multiple packages stolen from our front door. Homeless people swimming in our pool. Nothing being done. When things are brought to her attention, she simply sends petty mass texts saying we need to be more vigilant. There is a camera in the mailroom and several on property, but she affirms that she will NOT let us see any security footage from any incidents in the community.
She threatens residents with non renewals whenever confronted about theft or any other matter that relates to the poor upkeep of this community. A resident came by with a formal petition with several signatures to do something about her behavior and had gotten a lawyer involved. His car was broken into and he confronted the office, and was hit with a notice telling him he will be unable to sign again. This happened to SEVERAL residents.
She also reached out to my boyfriend PERSONALLY via text. Saying she needs to discuss my "behavior" before we can THINK about renewing.
She has made strange comments when I was holding my one year old on my hip, "you're going to get bowlegged if you keep holding him like that". Totally unwarranted and unrelated to our lease or apartment.
The first and only time I tried to go to the office and discuss the repeated theft, she started yelling at me and my one year old, "YOU NEED TO STOP RECORDING CAN'T YOU READ THE SIGN???" when I merely had my phone in my hand, with no recording of her and my 25 pound son in my other hand.
Aside from ALL THIS, it is an OUTDATED place. The walls are paper thin. I can hear my neighbor flush their toilet, turn on their T.V., sneeze, turn on their washer and dryer. I can hear when my neighbor opens her front door. There's no sense of privacy whatsoever. Our pipes start to shake when showering. There's no exhaust fan where the shower is so it REEKS of mold.
There's an INFESTATION of roaches and mice crawling through the walls!! No matter how many times pest control has come, they return with a vengeance.
This apartment complex used to be safe and serene. Now it is a place we desperately can't wait to leave!!!
She charged us over $860 in move out charges while also keeping our security deposit. This lady is a money hungry weirdo who wants nothing more than to create problems. DO NOT SIGN HERE BEWARE!!! read more