I won't be returning to this shop for service and definitely not to buy. I scheduled an appointment for the 13th at 8 am on July 1st and on Thursday, I went in. They had no record of it, and the response I received made me feel like I had to show my calendar appointment and the call records. Jason got me in anyway which was nice, and he was very pleasant to work with.
My one star is because my cup holder insert was removed from my truck during the servicing!!! I didn't notice right when they finished because it was pouring rain and I was late for work (waited over 90 min). When I got in my car in the afternoon, I saw immediately it was gone. I drove to the shop straight aw y and Jason was there to speak with me. He said the mechanic who serviced my car has a Mazda, so it doesn't make any sense for it to be missing. It's a standard size on ford trucks, I am assuming, so I can imagine someone taking liberties, knowing I can't prove it. On Jason's part, he went to look, but quite in show, because if it was taken, it wouldn't be sitting out as evidence. Took my number but really didn't seem that concerned. They're right, I can't prove it, but it is a real pain in the ass and quite astounding.
Long story short, if I can't trust a place with the simple plastic accoutrements in my car, I'm not going to trust them again with my engine. read more