Highly recommended by my contractor! The Pocono Mountain area has few fireplace companies who are willing to work with your budget and quality of the product. At the present, I am pleased. read more

The couple that run Woodys are so rude it's amazing the owner hasn't found out yet and axed them. I purchased two gas fireplaces from them, and their smiles turned to fangs when asked to come to my house to repair my stove. Apparently, to save gas, they only come to your house if they have other appointments booked in the area. This process can take two to three months or more for a repairman. Don't use them! read more

I had a challenging space that didn't really suit any type of stove and I had no existing chimney. I wanted a wall mount propane linear type unit and was thrilled that Woodys had the exact one I wanted. Dee was excellent going over all options when me. They are busy this time of year so I knew I had to be patient. But today was install day and they showed up right on time for my install and worked with the propane company simultaneously to run my line. They were top notch professionals. A few hours later and I'm thrilled!!! I absolutely love my new unit! Thank you Woody's! read more

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Rude staff. They installed a gas stove in my home but didn't tell me there was a penalty for not having it serviced every year. Now, I contacted them for service and they wanted to charge me $100 extra. Then they show up to appointment and refuse to service the stove because it's hot. They wouldn't wait for it to cool down. They charged $89 dollars just for showing up and refusing to work. I'm extremely dissatisfied and will never work with them again! read more

I love Fall for everything except the annual rebirth of TV commercials for Woody's Fireplace. They serve as a reminder of how poorly I was treated "after the sale." I even hit the mute button until the ad is over. Don't get me wrong, Jøtul makes a great stove. Just do't buy one with the enamel finish. If you do, be prepared for the finish to start to pop off about the same time your warranty expires. The company was no source of even a response, "We don't communicate directly with a stove owner; only our dealers." and Woody and son both pretty much slammed the door on me right from the get-go saying, "We already took $500 off for the chipped paint at delievery." or some such words. Oh and the older female who used to answer the phone at the Larksville store could not be more surly. Back to my stove....Those original chips were very minor, were at the edges of the doors as if done during assembly or enroute but I was assured, the rest of the finish was sound. Starting at about the 5-year point the entire top of my stove started coming off more and more with every fire. Again, great stove but at a hefty price for the lack of performace of their finish that you'll surely end up dealing with. Great installation but I credit that more to the actual crew than the family minding the store. It's the owners customer service and people skills that need reworking. I do not recommend dealing with these people. They just aren't like us. Their give-a-durn is busted. Sincerely...go somewhere else or get the plan black, iron finish, Brian Gallagher read more

Woodys is the worst. I bought a fireplace for $6800 and had Zero support and zero discount as well. Once they got it out the door they couldn't be bothered otherwise. "Dee" was quick to let me know my items were stock in Wilkes Barre and had me choose the door so I can get it in 2 days as well. When the door wasn't going to work her husband told me it was a special order and would be a 30 percent restock fee. Way to help the customer. Find someone who cares, it's sure not Woodys read more

Went to Woody's to try to see if they could order a part to my gas burning fireplace. Even though they did not handle the brand I had (20 years old) they made several calls to suppliers on their own time. While they were unsuccessful, Dee and Bill were very helpful in exploring other solutions. I was able to find a metal worker who could replace some rusty parts and apply a new weld. Even though Woody's made no money from me I wouldn't hesitate to buy from them in the future. read more

Honesdale store is too busy to answer phones, e-mails. No time to follow with existing customers. The owner running a different store where phone calls are diverted is rude and not helpful. I regret buying my gas insert and wood-burning stove from them in the past. I do not recommend this business. read more

Went in there with some money to spend on a new propane fireplace insert. Walked around for 10 minutes, nobody looked at us or talked to us... so i left and spent the $1700 i had to spend somewhere else. To be honest... i think if they read this, they wouldn't even care. read more

Go else-where. Service and maintenance for their products are non existent. I purchased an insert from Woody's years ago and I love it. I never had an issue until now. I called several times since mid June for a service and cleaning and can't get anyone to show up. Cold weather is beginning to set in and still no one comes, not even a call. The lady said that I am in their computer so they know I "did" purchase this unit from them, but still no one has contacted me about service. read more

Went to Woody's the other day to look for a new wood stove. I have to say Dee was incredible, personable, informative, patient. It was nice to shop for something and not feel rushed and to ask questions and have them all answered to my understanding. I have to thank Dee, she made the decision making for my size home and what I was looking for very easy. Such a joy !! read more

I have a wood stove bought from them a few years ago. Now when I need to speak with them for ordering a part they don't even answer the phone. During store hours you get a recording saying they are busy and to call an 800 number that is no longer in use. I have called 10 times and no one has picked up the phone. I would never spend another dime in their store. read more