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    Woof Den

    5.0 (2 reviews)
    Closed 7:00 am - 10:00 AM, 4:00 pm - 7:00 PM

    Services - Woof Den

    Pet sitting

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    9 years ago

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    8 years ago

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    Ellis County Pet Resort - Pet Resort Logo

    Ellis County Pet Resort

    (7 reviews)

    Approximately two weeks ago, we were notified that a grooming appointment--scheduled months in…read moreadvance--was being canceled due to the groomer needing the day off. While I understand unforeseen circumstances arise, there was no effort made to accommodate us in a timely manner. Instead, we were told the next available appointment would be nearly two weeks later. During that gap, we received a call stating certain vaccinations needed to be updated and documentation provided to avoid further delays. Wanting to ensure everything was in order, I contacted the office this morning to confirm exactly what was needed for our upcoming appointment. The experience that followed was disappointing from start to finish. After explaining the situation to the first representative, I was placed on hold--only to be unexpectedly transferred to another employee, Alfonso, without explanation. When I expressed confusion, he responded abruptly and informed me our pets needed an updated Bordetella vaccine only. Mind you, their current vaccine expired at the end of March with them being home this entire period. I calmly asked what documentation was required, and at that point requested to speak with a Manager to address my broader concerns. Alfonso repeatedly interrupted me and stated no Manager was available "at the moment." When I asked to leave my number for a callback, he responded, "I don't need your number if we already have your contact info on file," despite my attempt to clarify that multiple numbers might exist on the account due to there being two possible contacts. His tone throughout the interaction was dismissive and unprofessional. I also requested basic contact information for an owner to address directly and denied. When I questioned the inconsistency--being told initially that a Manager was unavailable "for the moment," then later that no one would be available until the following day--I was transferred again, this time to Taylor who was shared to be the Assistant Manager. Mind you, I was just informed that a Manager was not present. Unfortunately, the experience did not improve. Taylor consistently interrupted and deflected my concerns with explanations rather than listening. I ultimately had to ask her to allow me to finish speaking, after extending her that same courtesy. She then attempted to locate additional leadership including a Facility Manager, citing possible shift changes, where the call continued to be picked up and placed on hold multiple times with no clear communication. The call was eventually disconnected by picking up and hanging up; no one returning my call. Shortly after, I received an email confirming receipt of vaccination records. However, I was then told I would need to reschedule yet again because the vaccine had not been administered at least two weeks prior--despite our pet being routinely vaccinated. After consulting both our veterinarian and regular daycare provider, I was informed that this "two-week rule" is not standard practice for pets who are consistently up to date on vaccinations. It is typically applied only in cases where a pet has not previously received the vaccine. For this particular vaccine, routine dog daycare facilities will provide this service of vaccination on same day allowing dogs to remain and play has always been our experience. We went through this same ordeal of providing documentation in the fall of last year and also provided documentation the day prior to a groom without incident and email receipts as proof. The lack of consistency, communication, and basic professionalism throughout this process is unacceptable. There was no ownership of the situation, no attempt to resolve concerns, and no demonstration of care for the Customer experience. This facility has the potential to be great--but currently falls short due to poor communication, lack of accountability, and an absence of genuine Hospitality. At this time, I would not recommend this boarding or grooming facility. Should Leaders (Manager and or owner) reach out and take meaningful steps to address these concerns, I would be open to updating this review and possibly using this establishment in the future.

    We left our dogs while we were on vacation. The four dogs that were in a suite were not receiving…read moreproper treatment. They smelled like they slept in pee. The two who were in cages and had their own play time were fine. This is not the type of service I expect when I pay $3000 for boarding.

    Bark Avenue

    Bark Avenue

    (57 reviews)

    I was looking for mobile grooming because I have 2 fosters and 1 rescue, and they are timid. I…read morewanted them to be clean and happy for Christmas. I called around and no one could do it this week until I called Bark Avenue. Jay was really nice and said he would work around my schedule. He was to arrive at 10a to start the salon services. He was running late but sent me a text to let me know and arrived at 10:30a. He and his mother (his partner was ill) took care of the 3 dogs and they were not nervous or skeptical. That says a lot because these 3 have been through so much and their confidence level is way below the radar. He cleaned everything up, vacuumed and left the place clean. I was able to use the Yelp deal so it only cost me $120 for the 3 dogs, and that included de-shedding for 2 of them (where others wanted to charge up to an additional $25). I would definitely have Jay back to take care of my dog and any other fosters I may have. Thanks, Jay and Mom!

    I scheduled an appointment with the owner after speaking to him last Monday at 11am. He was very…read morenice and told me he had availability this Friday at 12pm. He asked me to text him confirming the appointment time and my address, which I did. Unfortunately today I called them at 9am after never receiving a response to my text. They didn't answer, but called me back at 11 after me texting them asking them to please confirm my appointment since I work full time and would need to come home. He told me that he didn't have any record of my appointment, and even when I sent him the screen shot of me confirming the appointment he told me he never received it and that he was sorry. Long story short- they didn't even offer me another appointment or some way to apologize/rectify for the error (discounted groom? Come by on their day off?) and even though they were polite on the phone I wouldn't recommend such a disorganized professional service to any friends. I mentioned that their Yelp reviews seem to reflect lots of missed appointments and he said it was just the two of them so unfortunately that's why. I really think Bark Avenue should look into hiring an assistant for scheduling, or an online platform for booking appointments. You are losing a lot of dog-loving, paying customers by losing appointments and not offering any kind of consolation for the mistake on your end.

    Woof Den - pet_sitting - Updated May 2026

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