We researched multiple kennels in the area, and we're delighted to discover Camp FurBaby. With…read moreincreased medical travels to the Houston area we needed a fresh look at how our two-year-old Pomeranian would adjust to our absence. We are delighted to know that Liz is a great caregiver for animals and that our baby thoroughly enjoyed her visit. Liz Kept us updated with postings of photos of our baby and with phone calls to let us know about her eating and sleep habits. It must've been a great experience for her, because she kept looking back as we were driving away.

Camp Fur Baby is Awesome! The owner, Liz, is amazing with our Westie, Maggie. Liz is also a…read moregreat communicator. If you have any questions, shes gets back with you immediately. Liz will also send daily texts and photos updates while you are out of town. We have only left our 14 year old pup in another kennel three times and had bad experiences. It is so comforting to know that Maggie is being taken care of at Camp Fur Baby as good as, or better than we do! Liz and her pup Zeb make Maggie feel right at home. It is a wonderful relief when we travel to know that Maggie is in a great, loving atmosphere and is also have a good time! Thanks for such a special place Liz!!

Had a great experience. Dropped off the dogs for the weekend. Very clean inside and out. Felt the…read moredogs were cared for very well. The two dogs stayed together and we got a text from the staff the dogs were doing well.

Gayle Justice is a dog thief. She stole my dog! She was to take the dog for 6-8 weeks and train for…read more$1500 (boarding included). She did not respond to emails or phone calls month after month when I attempted to get my dog back. After more than a year I told her I was getting the police involved and amazingly I heard from her. She then proceeded to tell me I owed her over a years worth of boarding at $300 a month plus $2000 for training. I have all correspondence proving she is a criminal plus I have the dogs papers, but at this point between the cost of an attorney and uprooting the dog which I care about and don't want to put through anymore trauma. I'm dropping it but making sure the public knows she is a thief. I don't know if she keeps these dogs for herself or sells them but I spoke to my minister about it and he feels certain since she is in her mid to late 60's that this is not the first time she has stolen someone's dog. She may think she has gotten by with it but one day she will meet her maker and will be judged accordingly. Do not trust your beloved animals with this crook. She has two websites: www.puddinhill.com www.maximumk-9.com

Approximately two weeks ago, we were notified that a grooming appointment--scheduled months in…read moreadvance--was being canceled due to the groomer needing the day off. While I understand unforeseen circumstances arise, there was no effort made to accommodate us in a timely manner. Instead, we were told the next available appointment would be nearly two weeks later. During that gap, we received a call stating certain vaccinations needed to be updated and documentation provided to avoid further delays. Wanting to ensure everything was in order, I contacted the office this morning to confirm exactly what was needed for our upcoming appointment. The experience that followed was disappointing from start to finish. After explaining the situation to the first representative, I was placed on hold--only to be unexpectedly transferred to another employee, Alfonso, without explanation. When I expressed confusion, he responded abruptly and informed me our pets needed an updated Bordetella vaccine only. Mind you, their current vaccine expired at the end of March with them being home this entire period. I calmly asked what documentation was required, and at that point requested to speak with a Manager to address my broader concerns. Alfonso repeatedly interrupted me and stated no Manager was available "at the moment." When I asked to leave my number for a callback, he responded, "I don't need your number if we already have your contact info on file," despite my attempt to clarify that multiple numbers might exist on the account due to there being two possible contacts. His tone throughout the interaction was dismissive and unprofessional. I also requested basic contact information for an owner to address directly and denied. When I questioned the inconsistency--being told initially that a Manager was unavailable "for the moment," then later that no one would be available until the following day--I was transferred again, this time to Taylor who was shared to be the Assistant Manager. Mind you, I was just informed that a Manager was not present. Unfortunately, the experience did not improve. Taylor consistently interrupted and deflected my concerns with explanations rather than listening. I ultimately had to ask her to allow me to finish speaking, after extending her that same courtesy. She then attempted to locate additional leadership including a Facility Manager, citing possible shift changes, where the call continued to be picked up and placed on hold multiple times with no clear communication. The call was eventually disconnected by picking up and hanging up; no one returning my call. Shortly after, I received an email confirming receipt of vaccination records. However, I was then told I would need to reschedule yet again because the vaccine had not been administered at least two weeks prior--despite our pet being routinely vaccinated. After consulting both our veterinarian and regular daycare provider, I was informed that this "two-week rule" is not standard practice for pets who are consistently up to date on vaccinations. It is typically applied only in cases where a pet has not previously received the vaccine. For this particular vaccine, routine dog daycare facilities will provide this service of vaccination on same day allowing dogs to remain and play has always been our experience. We went through this same ordeal of providing documentation in the fall of last year and also provided documentation the day prior to a groom without incident and email receipts as proof. The lack of consistency, communication, and basic professionalism throughout this process is unacceptable. There was no ownership of the situation, no attempt to resolve concerns, and no demonstration of care for the Customer experience. This facility has the potential to be great--but currently falls short due to poor communication, lack of accountability, and an absence of genuine Hospitality. At this time, I would not recommend this boarding or grooming facility. Should Leaders (Manager and or owner) reach out and take meaningful steps to address these concerns, I would be open to updating this review and possibly using this establishment in the future.

The groomer at this Resort is horrible, bad attitude and cut the pom-pom off my dog's tail without…read moreadvising me. She claimed it was matted, which was not true, as I brush out my dog before taking. I would not recommend this facility for any dog grooming whatsoever. In addition if you don't followup on your reservation, the Resort is not competent to insure you do have a reservation. I wrote the owner who was very insulting to me and protected his groomer. The facility is new and lovely, but my dog's safety is much more important to me....I will not return with any of my animals.

I love the care and the grooming they have given my senior miniature Schnauzer. Just listening to…read morethem talk you can tell the genuinely care about all fur babies. I feel comfortable leaving my baby with them and when I pick her up from grooming she seems calm and not stressed from the experience

We routinely use Benthill Dog Co for doggie day care as well as longer term boarding. We have been…read morevery pleased with the care of our dogs. The employees have been great with specific dietary and medical needs. The dogs clearly love being there as they are always excited when they see where they are going! We highly recommend Benthill Dog Co.

Just moved to town and was worried about finding a new groomer. Bow-Wow Barbers did an amazing job…read moreand my dog came home looking beautiful!

I recently moved to the area and needed a groomer. I picked this one based on Yelp reviews. I'm…read moreso glad I did. They were so nice when scheduling. The staff was super friendly. Most importantly, they did an excellent job grooming my poodle baby. He looks so good! Will definitely use them going forward.