Why a 1-star review? Simply put, they just tried running my visa card in a bait and switch. Exactly…read morewhat happened... Me: I like your promo offer of $19.99/month. How does that work? Sales rep: You pay up front for the month of March, and then you'll be auto drafted each month until you cancel. Me: Okay! (give my ID, ph #, and swipe my credit card) Sales rep: You'll see a $1 charge temporarily, but it will go away. Me: (Swipe my card and put it away) Sales rep: Oh, I forgot to say you swipe again for the monthly fee. Me: No problem. (remove card) Sales rep: (Enters the amount of $43.??) Me: Is that total for two months? Sales rep: No, there's an additional fee for starting. Me: When did you tell me that? Where is that written? Sales rep: I don't know. It's just what they do here. Me: I don't know about "they" but I'm talking to you. And this is not a good business deal. Sales rep: That's what everyone pays. Me: That is a sleight of hand. Please delete my account. Sales rep: I can't do that. The system won't let me. Me: This place is crazy. (Walk away with no idea if they charged my card for double the expected amount) If Sun Tan City wants to soil their reputation, charging my card will result in legal action.

Very clean and friendly facility. There are a lot of open available beds so there is not a wait and…read morethe beds work very well.

Just wasted. 2nd prepaid session on a tanning bed with worn out bulbs when I arrived I asked the…read moreattendant to give me a bed with working bulbs, as my last session 2 WEEKS AGO sucked as the bulbs were obviously worn out. She pointed to a stack of bulbs - in boxes - and said they hadn't been changed! Guess everyone has been coming in JUST TO SWEAT FOR THE PAST 2 WEEKS! Never again!

Very clean & friendly. Beds are great & they have a wide variety of beds to choose from. Highly…read morerecommend.

The staff on duty during my visits have been so friendly and helpful. The hours are exceptionally…read moreaccommodating for my irregular schedule. It's consistently up-to-date in the services offered, and it's always clean.

Highly recommend tanning here! Very clean. Very friendly. Pricing is GREAT! I would tan here every…read moresingle day if I was able. Their pricing is not outrageous like every single tanning salon is anymore. Loved their stand up bed. Made me instantly dark as soon as I come out. Customer service is great too. She was very informative about the different beds.

My wife has been tanning here since last summer and the staff is always nice and friendly with her…read moreand me as well as I sit in waiting area on her she tans almost daily and because of sun ran city's birthday bash deal we can afford it plus the beds are always clean

I always feel welcomed coming in the door, i am thankful for the deals they have in the facility,…read moremembers get discounts as well as new clientele! Seems like a great place to me!

This was one of the most frustrating customer service experiences I've ever had…read more Before going, I called the Pantops location directly to ask if I could bring my baby in a stroller for a spray tan. The employee I spoke with was kind and clearly told me it would not be a problem. Based on that, I drove over 30 minutes to the salon with my son. When I arrived, I set up my account, paid, and was ready to go back when the assistant manager, Sarah, came up and said my baby was not allowed in the back and I would have to leave and come back another time. When I explained that I had specifically called ahead to confirm this, she tried to tell me I must have called the corporate office--which was completely untrue. I repeated the exact number I called (the Pantops location), and instead of taking responsibility, she doubled down and refused to acknowledge the mistake. There was no apology, no attempt to fix the situation, and no effort to make it right--despite the fact that I had just driven over 30 minutes each way with a baby based on incorrect information from their staff. I also had to specifically ask for a refund; it was not offered upfront. Yes, I ultimately received my money back--but that does not excuse the wasted time, unnecessary trip, and dismissive attitude. The issue wasn't just the policy, it was the complete lack of accountability and basic customer service. If this is how new customers are treated, I would not recommend this location.

Always easy & so helpful! The beds are easy to view availability, they clean quick and help you…read morebut aren't pushy sales! Also keep you safe with recommendations

Love tan and tone Great beds for tanning very clean and…read moreneat areas. Great customer service professionals to discuss self tanning and tanning lotions. Best place in Christiansburg Va

Just signed up for pack. Very informative. Helped me pick out beds and lotion. Inside was adorable…read more Very friendly.

Super nice ladies work here. I use the red light therapy, tan and hydro massage. It's great to have…read moredifferent things to do.

Very expensive... quality was good. Vibe was good. The lady was very nice! Service was great. They…read moreare just very overly priced here for no reason...

Most of the employees are very friendly and helpful here. With that being said, there is one that I…read moretypically go out of my way to interact with because I swear she makes up different rules every time I visit and makes me feel anxious every time I have an interaction with her. Today, she asked to see my eyewear. I showed her the eyewear and she then informed me that I could not tan due to my eyewear. (I have the higher dose brand "red light" goggles, that are completely black out). I have also been using these same exact goggles the past SEVERAL times I have been at THIS location without anyone saying anything. I requested to cancel my membership and asked for her name. She then said she "wasn't allowed" to give out her name. I was at this location 4/7/26 at 5:46pm. This isn't the first issue I've had with this specific employee. I'm not sure if this will get to the appropriate people but you are most likely losing out on business because of this individual.

I enjoy every visit and the staff is always helpful if I have questions regarding my tan as in…read morepicking a spay tan color or just anything.

This is probably one of my favorite crunch fitnesses I've ever been to. I believe it opened a few…read moremonths ago and it's so well taken care of. Any times I'm in town, I'm coming here!

This place is terrible tried to cancel my membership multiple times. This place would not let me…read morecancel had to show proof of relocation. Never in my life was anything else this hard to cancel. Also lots of hidden fees. I will never have another membership with them. I would also recommend finding a gym that is a lot easier to deal with. The gm was very rude.