I have been a member for years. They have great service and beds. However I was there Sunday. And…read morewas sent to a room where nothing worked. Had to get dress again. And the girl turned around super rude and said not or fault or proble. I recorded the whole conversation and send a copy to BBB and corporate. Ms. S. Cummins was very unapologetic and just rude. Never experience that customer service befor. Even her co-worker was super kind and friendly.

It's like going to a car lot, salesmen, and prices always seem to change, extremely high prices.read more

Highly recommend. Staff is extremely nice, especially Adam! Everything about cancellation policy…read morewas explained thoroughly! The people that workout there are a great community!

Beware of this place. They charge extra fees without telling you and refuse to allow you to cancel…read moreyour membership. This is a fraudulent business that should be shut down. They will keep tacking on extra charges and will never allow you to cancel. Even if you stop the payments, they will drum up a bunch of fake charges and send it to a fraudulent collections agency. Planet Fitness is a much, much better option, as is Wildcat Fitness.

once again, I received wonderful customer service from Kelsey. I live out of town but frequent…read moreLexington often and Kelsey is always the one who I am greeted by when I arrive. She has great customer service and really cares about the clients. She's very knowledgeable in their products and equipment. The facility was very clean and I never have to wait when I go. Highly recommend this location and business, especially great employees like Kelsey!

Horrible!! Do not go here! The front desk woman whose name starts with A, has glasses and brown…read moremedium length hair will try to steal your money!!! She was working on Tuesday June 23rd. She forced my wife into the most expensive tanning package to find out the one by her work told her she 100% doesn't not need that package! This woman bases her days off her commission and not the what's and needs of the clients coming to visit. SHAME on the staff here. We will not be back nor will my wife and daughters. I will be telling others to stay clear of this sun tan city!!

It's like going to a car lot, salesmen, and prices always seem to change, extremely high prices…read more Ensure you have the sales person explain because if you don't, you'll be paying like $15.00 for one time bed use even though you already pay the membership. They make it confusing and the workers themselves can barely explain how the pay works.

Best location in lexington. Employees are so helpful and nice. This will always be the tanning…read moresalon I go to

The customer service at the Richmond Rd and Nicholasville Rd location is the best. Far superior to…read moreany other location. Heather and Stephanie are the only 2 staff members that can get me to spend money! They're good! Being a business owner myself I have a great deal of respect for the staff. The cleanliness of the beds is always impeccable and the bulbs are always new! I love Sun Tan City! ​

Tayla the salon director is extremely rude & will do anything to meet the commission requirement. I…read morehad to call the corporate office while I was in the salon to ask for the price (they told me the hight price it could be without any upgrades was 9$) she tried charging me 58... the Corporate people on the phone had to tell her not to use the deals from 2 years ago then she started yelling at me bc I didn't want free tanning bed visits and wanted a refund as if it wasn't a 50 dollar difference in price

Place has not fared well in 2020 Derek needs to replace worn…read morepads and manage the business Workers walking around with chin diapers on You say you have a video system??

Just signed up for a trial membership with Nate, who gave me a tour and was very helpful! I told…read morehim I would be back in a couple days to pay for a year membership up front. I just came back today at noon(Sunday) to pay and work out. A man with dark hair parked in the front door in a black pickup who works there told me that I could not work out on Sunday because I wasn't a member!!! My pass says it's valid with NO DAY RESTRICTIONS!!!!! So, I told the RUDE guy that I'll just find another gym that will be glad to take my YEARLY membership fees upfront!!! This guy was rude! Did not offer to let me work out, never offered any solutions, and I told him I was calling the owner! He DID NOT GIVE A DAMN!!! I woulD advise NO ONE to go there!!!EVER!!!

Didn't know I needed this workout. Now I feel 100% better than ever! Trying to get husband and…read morefriends involved. Love the atmosphere clean and bright. Every piece of workout equipment you can imagine and in great condition well cared for. I'll be a lifer.

Every single staff member there is mad cool, including The…read moreowner. Don't go to many places where You see that kinda staff.