Definitely worth the drive from our home in Sheboygan. They have BEAUTIFUL reclaimed hardwood…read moreflooring. Quite a few options to choose from. The floors available are laid down in different parts of the store, so you can see them their as well as in large samples. They also have small batches of wood leftover from other projects that you can buy at a discount, so you can make, for example, an accent wall. They also had furniture made from reclaimed wood, including beds, tables, etc. Really cool benches from wood reclaimed from a UW Whitewater gym floor. Also had little gift items, lots of jewelry, etc, that didn't seem out of place. Owner was very knowledgeable on the wood products.

Went in to look for some refurbished wood flooring and ended up buying decorations for Christmas…read moregifts! The lady at the front desk was so sweet and helpful! The store is really beautiful. So many unique handcrafted things. Love it!!!

Great selection of beautiful home decor. The prices are extremely reasonable even without sales!…read more However, the customer service is very poor. Was standing practically in front of the register with two associates behind it. We made eye contact and they both walked off to another area of the store without even a simple "we'll be right with you".

I've never been to Kirkland's before. Honestly I thought it was a shop for little old ladies…read more There's nice stuff in there. Fairly reasonably priced. There was an Egyptian lot of wall art. Maybe that's what they are known for. But I really liked their other decor. Sales associates were super nice.

What amazing customer service! When you walk in there are coffee samples. I went to get some, but…read morethe carafe was empty. The sweet young girl told me she would go make some right away. She grabbed the craft and ran that right to the back to start brewing. As I was doing my shopping, she came back to tell me it was finished brewing and maybe I could taste it on my way out the door! Never ever in my life have I had such Great Compassion and customer service

We don't get to shop here much but we love the experience when we do!…read moreThis is THE place for unique and beautiful items from around the globe. There is definitely something for everyone here. We looked around for fun and ended up getting some items for our house. I think we shopped for a bit over an hour just because there were so many interesting objects to explore. It is fun to try new items from all over the world to eat as well. The store is clean and organized and the staff is attentive. There are some great deals here too with clearance sections scattered around the store.

I highly encourage anyone reading reviews of this store to look beyond the customer reviews of…read moreexperience in the store and read the reviews of those who have had issues with this furniture post-purchase. My husband and I have only shopped WG&R since moving to WI years ago but after their clear lack of customer care, we'll no longer shop there in the future. Last summer we spent a significant amount at WG&R after the purchase of our new home. We were encouraged to purchase furniture insurance. Not even a year later we noticed the seam was separating on one of the cushions of the new couch. After an hour-long call, with the 3rd party insurance, we were told seam separation is not covered. We went back to WG&R who sent a service tech to our home to evaluate the tear and were told that it will be up to the manufacturer to decide who covers the repair. If we had to pay for a new cover, it would be ~ $40. Days later a text from WG&R customer service team said it would cost $120 to replace the cushion, and it its our responsibility. We asked WG&R to cover this cost because we paid $600 for furniture insurance pushed by the sales rep, emphasizing that it covers up to $14,000 in repairs. We were scammed for spending money on insurance to be told a poorly made couch cushion is on us to pay for the repair. We hoped WG&R would be in support of taking care of its customers. After back-and-forth texts with support, they treated it as a bargaining stage that WG&R will cover half, and we should cover the rest. WG&R clearly puts profit ahead of its customers. As it stands, we are not going to pay for a replacement. We'll keep the ugly hole in our couch cushion (that cannot be flipped to hide because it is angled) which will serve as a negative marketing piece for WG&R as people in our social network will be witness to the quality when they come over to visit. Save yourself the time and money and go elsewhere.

I would recommend getting your stuff elsewhere. I got a couch the beginning of May it was missing…read morethe back cushion. I told the lady on the phone 3 times it was the back cushion not the seat. Because she kept saying seat. I just got it delivered today and it was the bottom cushion. It will take another 3 months to get it. If they get it right. I recently down aize my bed. Went to Wgnr in early july. I was subposeto get my mattress today but they ordered the wrong size. So who knows when I'll get that. Never again will I purchase anything there. They don't care about there customers they just care about there money

The store was really nice. Too bad the service there wasn't the best. The elderly man was SO rude…read more Didn't say hi. Didn't say anything as I complemented the store, didn't say anything while I made my purchase. I went back the next day to exchange a shirt and I asked the lady for an extra bag and told her I'd pay for it if it wasn't free and she made a big deal about it. Then she threw the bag at me after I purchased the other shirt. I will never spend my hard earned money there EVER again.

Make sure you understand the return policy thoroughly before making a purchase. I bought a Sherpa…read morepullover for my daughter here on Small Business Saturday, intending to give it as a Christmas gift. As a first time shopper, I asked about the return policy and was told it could be returned for in-store credit. The sleeves proved too short, so I tried to return the purchase today. Initially the cashier said there was a 10 day return policy on clothing and refused the return. I explained the information I had been given, but since it was seasonal, she would only make an exception to exchange it for the same clothing item. She referred me to the back of the price tag, which does explain the policy; but what I was verbally told was different. Well, a larger size doesn't have longer sleeves, but since I had no alternative, I made an exchange. I said that as a first time shopper, it didn't give me a good impression of the store. Nothing more was said. (BTW, the item is now on sale for 20% off vs my 10% discount. Bottom line, I thought this might become a store I would shop frequently, but now I will not return. I try to shop local, but with policies like this, it's no wonder larger stores are winning the retail race.