Excellent customer service. No pressure sales. Will go to Iverson's first before going anywhere…read moreelse!!

Joey was awesome and really worked well with us and our search. Found a great chair for an amazing…read moreprice.

Excellent customer service and knowledgeable staff. Ms. London was very thoughtful and provided…read morevery good suggestions for choices and helping match area rugs to the furniture. I would definitely go back and ask for her again

In 2019, I furnished my entire house at Furniture Warehouse. At that time, we ordered and paid for…read moretwo power recliners as part of the furnishing of the entire house. We received one power and one manual recliner. The manager and I played phone tag, and he ultimately never got back to me, so I paid for something I never received. I was not happy to pay for something I did not get the benefit of, but the one power recliner worked well and those chairs served us well until recently when they were just too old and needed replacing. When we were in the market for new recliners in October of 2024, the chairs we purchased in 2019 were no longer available. So, I purchased two identical power recliners (one of which is pictured (the store model, not our chair)) outright for $2,182,96 including tax and delivery charges. The chairs were delivered on October 19, 2024. One was used by my mother who had been in and out of the hospital three times since August. The other was used by my uncle who is in congestive heart failure and likes to sleep in a recliner to breathe easier. Neither chair's power feature felt right since they arrived; they always felt wobbly, if that makes sense. The power feature never felt sturdy like our 2019 power recliner from Furniture Warehouse. By November 2024 (a month after we purchased it), my mom's recliner broke. Last week, four months after we purchased it, my uncle's recliner broke. Neither one of them is strong enough to make the chair recline manually. I asked Furniture Warehouse to pick up both chairs and refund the full total I paid for them so I can start over and get my recovering mother and sick uncle reclining power chairs that will actually work. I see the negative reviews Furniture Warehouse has online, but I thought it more fair to reach out to them directly to see if they would help me rather than take to the internet. However, Maggie was zero help. I asked her to escalate. She escalated to Carol in Furniture Repair. Carol never told me what she does for Furniture Warehouse; I had to ask. She then proceeded to tell me the recliners would be repaired and she could do nothing else for me. In my opinion, Carol conveyed zero empathy and zero customer-service savvy. Before I became an attorney, I did customer service jobs and I always listened with compassion and tried to solve for customers' concerns. As an attorney, I do the same now with my clients. There was none of that with Carol. I, likely, would have been better off with GenAI helping me as it could have given me the same pat, gate-keeping responses Carol did. I explained to Carol that since both chairs were made poorly and both broke, common sense tells us that they'll break again after repair, and I need working recliners for recovering/sick relatives. I asked Carol to either pick them up and refund my money -OR- replace them with something that will work. She would do neither, so I asked to speak to a General Manager, but she would not allow me to talk to anyone other than those in the Furniture Repair department. Carol ended up hanging up on me. In 2019, I paid for a power recliner I never received and I never made a fuss with Furniture Warehouse after furnishing my entire house with them. Now, I ask them to help me after they sold me horrific quality products and they won't?! I see my business truly does not matter to them one bit, so I will no longer use Furniture Warehouse when I furnish my properties. I already reached out to orders@thefurniturewarehouse.com, so no need to give me your standard response with that email address as it was no help.

This place had so much merchandise that it was almost overwhelming. Antiques and vintage…read morefurniture and bric-a-brac. It was very fun to spend time just looking at what they had.

We went there looking for a specific item and did not find it. We didn't find any treasures that…read morewe needed to take home with us. Loved the large chunks of glass but price was too high.

Our salesman atom was extremely knowledgeable. Followed up on our special request after our visit…read moreand provided photos to help us make our final decision.

Sunday, my wife and I stopped in looking for a recliner. After just a few minutes we saw a leather…read moreone, a floor model, that we liked and we're sure it would fit our needs. (At the time, we noticed a mark of some kind on one of the arms.) Tara, our sales person, told us that there were two of these in stock, and that we wouldn't have to wait for three month if we were okay with that color. So we had her write up the order for a new one, which was to be taken from their local stock. Delivery was to be made on Wednesday, and as it turned out, it was brought out a day earlier than that. Upon arrival, I noticed that the chair was not boxed as you would normally expect for a piece like this. The guys proceeded to carry it to the front porch where I asked to inspect it before taking it inside. I noticed that the piece was marked up in several places, with dents (or impressions) on the backside. And interestingly enough, there was a mark on the arm in the same place as the floor model. Hmm! Needless to say, I refused the delivery, and phoned Tara, explaining the situation, and asked her if they had sent out the floor model instead of a new one. She didn't know. So I asked if she could go back and look to see if the model was still there. Of course, she was too busy, but after pressing the issue, she reluctantly went back and looked. And sure enough the model was gone. I then asked if she would check and see if they had a new one in stock or not. She said she would look into it and call me back. I waited 24 hours, but no call back. Since it had already been too long of a wait, I ended up initiating a call from my end. Even after trying, I wasn't able to find out why we were sent a floor model without someone calling ahead of time to see if we would be okay with that, or since she was the one who sold the piece why she 'supposedly' wasn't told about it beforehand. I was also puzzled as to why the store manager never called us to try and make things right. She did apologize, I'll give her that, but then she went on to say, "there were much bigger problems in the world." I didn't disagree with that, but that certainly didn't explain her company's lack of integrity in working with us. Anyhow, we did agree on a charge credit, but what a horrible experience and time waster this was for us! You might want to think twice before giving this company your business.

Such a fantastic place to go to look around and buy things. For me, it was looking for Hoti's. The…read moreHappy Buddha, the god of bartenders!!! I found several and purchased all that I could find. We also found. some great nautical items to buy. There was a lovely sofa and loveseat we just didn't need one. I did send photos to a friend who is a designer who I thought she could use in staging.

They are welcoming, have great quality and variety of decor. I will keep coming back in search of…read moresome soulful pieces!

We had Cherie Thurlby come out and measure for 2 1/2" easy lift type faux wood blinds. Perfect…read morefit. We are very pleased. We got a very good price, which we compared.

I have known Cherie & Tim for 2 decades now...as industry partners...as well as being one of their…read moremany happy clients. IDS has handeled all of my window treatment needs in my currant home...as well as my previous home. Their knowledge is unsurpassed in window treatments, furniture & accessories. Very dedicated to their clients. Totally recommend IDS!

What a surprise!! Expecting Amish made patio furniture but this place was more. Not just patio…read morechairs... it had some gorgeous dining tables, end tables & bedroom sets. Had the nicest man answering our many questions. Amazing workmanship. Prices were reasonable on some things and high on others. Good selection. Definitely worth the stop.

I purchased the 3-Piece outdoor poly counter (2) chairs, (1) table. Craftsmanship unmatched,…read moreservice (Rachel) exceptional, wouldn't hesitate making another purchase!!

Tried to call the store for help with ordering. They told me to just go online and do it there…read more Terrible customer service. I'll bring my money elsewhere.

Very helpful with measurements and information . Also a no pressure environment!!! Really enjoyed…read moremy shopping. Will go back when I'm ready to purchase.