This place is a joke.
I booked the Wyndham Worldmark in Galena for the first time. We frequent Galena and usually stay at eagle Ridge Resort. Eagle Ridge was full so I found the WorldMark. It looked decent and it was actually closer to my parent's house right off the territory so I thought we'd give it a try. On 11/24, I received a voicemail from Jennifer at the hotel saying that "They discovered some deficiencies to their roof and chimney and emergency work was going to take place until the middle of December and there will be contractors on site and there may be some disturbances." OK, no problem, we are only going to be at the hotel to sleep, shower and get ready. We arrived to the property, and at check in, the gal said to us that we may have "low water pressure" but you are on the third floor "So you should be fine." If there are issues you can shower in the pool." In the pool? I thought that was strange, but she said we're on the third floor and she was confident that we'd be "Fine." Also, while this was happening, an older couple in front of us was being talked to by a Sandy that worked at the hotel. She was telling them that there are problems with their well and that they are being moved to another hotel, that they had tried reaching them but it was their land line and they never received the message but that was going to be "on us". I thought, I remember a message about their roof, not their well. Hmmm. We got to the room and it was OK. My wife asked if it was clean. The carpet was worn in the entryway and the corners along the baseboard were dirty with debris. The jetted tub was stained and didn't look very clean. We weren't going to use the tub and I thought, it's a timeshare. Things are a little different. We're just there to sleep, shower and get ready. The PTAC unit at night sounded like an air compressor and woke us up through out the night. We woke up in the morning and there was NO WATER AT ALL. NO SHOWER and we couldn't even flush the toilet. We checked out a day early and I told the gal at the front desk that we cannot stay another night due to not having any water in the morning. I asked for my money back for last night's stay as well. I booked through Expedia and the gal at the desk said I will have to take it up with them. So I call expedia on Monday, tell them what happened, they apologize, put me on hold called the hotel. They get back on the phone with me, they say they spoke to Sandy at the hotel and they agreed to refund my second night. I said "My second night?" the gal at the desk said I wouldn't be charged for my second night. They said they had 'No notes" from Saturday about no water. I laughed. I asked for the hotel's phone number and called them myself. I spoke to Sandy, told her what happened. I asked for my money back. Three things are essential in a hotel, shower, bed, and cleanliness. We had no water. I didn't even tell her about the PTAC unit and cleanliness. But No Water??? she put me on hold and went to check with the General Manager, Chis Alpers. General Manager Chris, told Sandy to tell me "NO. They are not refunding my stay. They will only refund the night we didn't stay." I said, "But we had no water....." Sandy then told me to call expedia back to have them call her back to arrange the refund for the night that we didn't stay that the gal at check out said we wouldn't be charged for.
Oh, and "No Notes about no water that morning...." the gal at the front desk couldn't even make coffee for the guests in the lobby. She was working off a four cup coffee pot. I assume she was using bottled water to make coffee. LOL
What a joke. I should have booked one of the dive motels along route 20. We would have had a better experience.
Luckily Eagle Ridge had rooms open on Saturday night. We had an AWESOME Hot shower there and GREAT Customer service.
Thanks for Making it right WorldMark!! read more