We were stuck with a contaminated DEF fuel issue in our truck while traveling from Indiana to South…read moreCarolina. Mid point in our trip we stayed in a campground near I-75 and Seviers Highway, but in the morning, we were stuck. We headed to Rusty Wallace service department and they have been working with us. Very accommodating staff, they gave us rides to and from our hotel each day and also allowed us to store the camper while waiting. It's a big and expensive repair, which stinks, but the Rusty Wallace service team has been great. The truck is not yet fixed but we're home from our trip and will head back when it's finished.

Long Post TLDR: A bunch of liars trying to get you to buy a…read morevehicle and the salesmen don't care at all about after care helping make sure you got everything you needed. Awful place. After a rough experience at Reeder Chevrolet, my wife and I stopped by Rusty Wallace Chevrolet in Clinton--and we're glad we did. From the moment we walked in, the difference was clear. James, Jackson, and the new GM, Jimmy, were all incredible to work with. No pressure, no gimmicks- just honest people who actually care about helping you find the right vehicle. They let us take our time, test drive the truck, and didn't try to push us into buying it the same day. We found a truck we really liked, went home to think it over, and came back the next day to purchase it. The whole process felt comfortable and respectful, and that made all the difference for us. EDIT: after purchasing the truck it was fighting tooth and nail to get any quality service. The finance manager, James, LIED to my face they were extremely insistent that my disabled veteran plates could be transferred. After a week I get standard plates then have to go in person to the county clerk to pay yet another fee and spend time there, they stated that it is seldom possible (I am fairly new to Tennessee and having specialty plates). I WAS VERY INSISTENT that we saw two fobs for the truck. I was shooed away with one and then I kept bugging the sales rep. He tried shooing me off saying most used vehicles don't come with a spare key (which in my experience is not the case especially with new used vehicles) then he was able to find it and tried acting like he had done me a deed when I dropped tens of thousands of dollars on a truck and had to stay on this guy to get it. The dealer did not want to give me a military discount which just rubbed me the wrong way. Overall they get you in the door and then any issues or concerns after the fact they don't care whatsoever.

DO NOT GO HERE. It's been two months of stress and going to be financially hard to recover after…read moreRay Varner messed up my truck. I brought it in to quick lane on 1/22/24. Got an oil change. That was $90. Truck was running but not great. I could drive it. They set me up with a service advisor Mike. I made an appointment with Mike for the following week. I brought it in to Mike. Waited 45mins to an hour. Mike tells me it's the timing chain. He has to order parts and it'll be a week. After a week I start calling to check in. Mike says waiting on one last part for my timing chain. Call him again and then find out he retired and I'm put on to a new guy. Tell him the same thing Mike told me. I needed a new timing chain. (Even though they did replace mine 3 years ago). I spend a month calling where are the parts etc. FINALLY get it in. Turns out it's not the timing chain it's my turbo. I end up getting a turbo replaced and the other turbo that they had replaced 6 months ago. THEN I'm told I need a whole new engine. So I spend $3500 on a new turbo for a truck that doesn't even work. It's ran decent before I took it in and now it doesn't even work. And while all this is going on I'm renting a truck daily. After calling around to other Ford dealerships and techs. Turns out this is not normal. Before putting in the turbo they should have known it wasn't going to fix. It. Never mind I have been bringing my truck here and only here. Thought I was building a trustworthy relationship. Turn out they don't care about the customer at all. Truck also came back without my bug guard. So disappointed.

I generally do not visit my selling dealer for 'normal' maintenance items. If I can throw my…read moredollars toward a small, indy shop that provides quality service, I will always do so. However, this week held the arrival of a factory recall, my first. With frequent trips to W Texas, one needs a dependable set of wheels under the seat - where exits can be 100 miles apart, and often no services at those scarce 'ranch' exits. So, off to Ray Varners. A quick verify that "Yes, lets look at it! Let's take care of that!" Sure, it's a gov-mandated recall. But, the friendly hospitality Puppo & I encountered wasn't gov-mandated. Sure, one expects sales people to be friendly. But, accounting and parts delivery employees? Never encountered THAT before. They made certain that Puppo and I were aware of coffee and snacks, and even produced 'pup-friendly' snackage items for his enjoyment. I've a sneaking suspicion that several lunches were a bit lighter by the time our recall was complete! Plus, the shop area WAS almost surgery level clean! My White Mule was returned 'government-ready' in less than 20 minutes! NO recall hassle, here! Should I ever be in the market for another vehicle, I will certainly be leaning towards Ray Varner as my vendor source.

Was a great place to buy a car. This dealership had very good salesman. Ray Varner left here to…read morestart his own business. This place is a great place to buy a Truck or car. I would recommend anyone to buy a Truck or car or truck.

As good as it gets in retail automotive ... Order your next test drive ... DemoDriveNow.comread more

So about 2 months ago I put 1000.00 down on a nissan altima, seemed like they were great people and…read moreI loved the car.!!! Did not even drive it for almost two days and when I did drive it not far, a few miles. The car started over heating, when i got home the radiator had busted... ALso their is white, pinkish color fluid in the resivoir, I am no mechanic but this wasnt good... I called them and got the typical, "it wasn't doing that before." "yeah no sir... I don't believe your about to do me like that??" long story short not until I wrote a bad review did they reach out to me saying wait and they will have another vehicle for me..after a week goes by he tells me he has another altima... "OK GREAT!!" I am thinking ... ha ha ha yeah they gave me another messed up car so now i have 2 cars I can't drive... they expected me to pay for the repairs.. I am out 1000.00 now and can't even get to work and I am raising 3 girls alone. they called me yesterday to come get the cars and i told them they had tow them they didnt run.. well... the cars are still out here all they did was pickup the keys... smh, he tried to say he had a repo car he was going to get ready for me, but hey I can't believe nothing these people say clearly... Until I get another car I will post a review every day if I have to!!! this is downright dirty business they do here and I highly advise you all to run like a mf...

Agreed in writing on a cash price for a BMW(8K) - Then, after we called to leave a deposit, tries…read moreto increase the price by $500. Excuse given: "They're selling someone's personal car at their dealership." Way to go folks, you killed a cash deal. (Conversation in picture) Then they raised the price to $10,600 on their ad. (Before and after screenshots as proof) This is a slimy dealership, and you should probably steer clear. It was immediately apparent that they were just trying to squeeze more money out of me, just because they thought I would pay. They were wrong. Congrats on your first (and worst!) review fellas.

I really wanted to give Secret City CDJR a glowing review--but they made it difficult. So here's…read morethe Good, the Bad, and the Ugly of my experience. THE GOOD Secret City was the only dealership within a three-state radius willing to make a deal entirely online. Even though they were an hour and a half away, the process was smooth. In my opinion, Phil Edmunds (Internet Sales) is worth his weight in gold--Secret City CDJR is lucky to have him. After just three emails, the deal was done. Shoutout also to Channon Arden, Product Specialist--you know, the guy most people dread because they push all the aftermarket extras. When he brought up the extended warranty, I told him I could get it for less than half the price directly from Chrysler. I said if he could match it, I'd buy it from him. He checked, said he couldn't beat it, and that was that--no pressure. Same with the Maintenance Plan: I declined, explained why, and he respected it. No hard sell. THE BAD We told them we couldn't finalize the deal until the following week due to a money transfer, but we were willing to come in Friday (this was arranged on a Wednesday) to do paperwork and put down a deposit to hold the vehicle. Part of the deal--approved by both Phil and the Sales Manager--included swapping the 22" wheels for 20" wheels at no extra cost, with specific tires I had picked out. I was told it was fine to come in, but I'd be handed off to another salesperson since Internet Sales doesn't handle in-person transactions. When I arrived, the truck still had the 22" wheels. The new salesperson said he knew nothing about the swap and needed to check with the Sales Manager. I handed him a printout of my offer and the acceptance. After checking, he returned and said, "All is good." I came back the following Wednesday to pay the balance and pick up the truck. The wheels still hadn't been changed. I was told not to worry--they'd fix it quickly. Over an hour later, they brought the truck around, and I assumed everything was done. It wasn't until I got home that I noticed they had installed off-road tires instead of the ones I requested. THE UGLY I immediately contacted Phil and the salesperson who handled the paperwork. I never heard back from the latter, but Phil said the deal never included the specific tires I requested. I then reached out to the Sales Manager, who said the same--but offered to sell me the correct tires. I reminded him that I had the offer in writing, including the specific tires, and proof that both Phil and he had accepted it. Only after seeing the documentation did they agree to honor the deal. CONCLUSION In the end, they did the right thing. The correct tires were ordered and installed. When I dropped off the truck, it was filthy from a dump run--twigs and leaves everywhere. When I picked it up, the truck and bed were spotless. I always say: it's not about the mistakes a company makes, but how they handle them. And once all the facts came out, I was very happy with how Secret City CDJR resolved the issue.

I would have given a half of a star but it wasn't an option....Do not buy anything from this place…read morethat is used...I purchased a 2018 Jeep Wrangler JK.....my fault for not doing my homework, salesman delivered to me, he said i had 3 days to test, I drove it not knowing if this was how a jeep was supposed to drive....like a sailboat.....it did have a lift, bigger tires blah, blah blah....after a few days, I drove it, it hit a bump and had the worst death wobble i have ever had.....almost caused me to crash into head on traffic...I decided to take into a repair facility.....came out almost $4000 later with repairs to get jeep to where it was safe to drive.....Secret City said they did inspect the jeep before selling it lies, ball joints, shocks, all kinds of other suspension stuff that they said could have been caught prior to selling if they just put it up on a rack.....just wanted to say Thanks Secret City of Oak Ridge

I truly appreciate Brian Henderson & Will for their attention to detail & willingness to answer all…read moremy questions which made this process seamless! We arrived right before closing time, and they did not rush us! The entire staff was welcoming. They explained the features of the car, went over the carfax, and agreed on fixing a cup holder that was malfunctioning without haggling. Their patience & expertise made all the difference! We commend you for your exceptional service!

Absolutely game changer in used cars. BEST price around, the nicest people to deal with, and I was…read morecompletely comfortable without feeling any pressure at all. SO much better than any other experience in a long time. Will was wonderful to us!!! Ask for him! 30-day best price guarantee is marvelous!

***DO NOT TAKE YOUR VEHICLE HERE*** I dropped my truck off…read morehere to get the front suspension kit installed a week ago, 22 AUG 24. They quoted me and I cut the price in half bc I had my own parts/kit. They were pricey but, assured me I would get my military discount. Four days later they said my parts were not the correct ones and they had broke my driver side tire rod attempting to install them. They said they could order parts but, it was hundreds more added to the total. **Again, they said none of my parts would fit. Then they were going to order all parts for me when I mentioned the sway link bars should be pretty much universal. They backed up and said "oh yeah" we put one of them on the other is fine. Both links were hanging broke and rusted when I dropped it off, 30 year old links . I called multiple times and they said my truck was in the bay being worked on currently. Little did they know I was driving by when calling. Today, 29 AUG 24, I was told this again, "it's in the bay," and showed up after working all night to find it sitting pretty in the parking lot. I bet these parts fit too and they just wanted to upcharge. When I take it somewhere else I will update this complaint. I work in automotive industry too, right down the street. Thanks for screwing a local vet.

They have the best service around. They are always fast and friendly. And I know i'm getting a good…read moredeal every time I go in there.