Update 2026/03/05:…read more The maintenance issue was resolved on March 2, 2026. After I posted the February 26, 2026 review (see below) and emailed multiple people at Onyx Capital Management on February 26, 2026, Mr. Zachary G., the maintenance manager, personally intervened, reviewed my video evidence accurately, apologized and took full accountability for an initial vendor error. He ensured the repair was completed promptly and followed up with professionalism. I am updating this review to reflect that the operational failure was eventually corrected. However, I am raising this review from a 1-star to only a 3-star rating because the administrative process remains a concern. The general manager, Ms. Victoria L., prematurely dismissed my concern and deleted my community post shortly after it was uploaded. She also posted a public comment stating that the lamppost had been fixed, based on an inaccurate assessment of my video evidence. Furthermore, she did not reach out directly to clarify or correct that public statement once the error was identified. While the maintenance leadership is professional and capable, the administrative side of the business still has significant room for growth regarding transparency, due diligence, and resident communication. ------------------------------------------ Feb 26, 2026 My HOA has Onyx Capital Management as our management company. On 11/28/2025 I submitted a maintenance request for the replacement of a lightbulb of the lamp post facing my rear door. As for 2/26/2026, almost 3 months later, the lightbulb is still not replaced. I sent video evidence that it is not fixed. They replied with a photo of a working lamp post, not the one that is broken. Thus far, this company has FAILED miserably at keeping the promise stated on their company website: "At Onyx Capital Management, we set the utmost standards to provide care, support, and quality to our homeowners and Board Members." I have sent multiple emails and called a couple of times. I have been patient. But this latest replay is the last straw. Onyx Capital Management's failure in this case is completely unacceptable. ------------------------

I'm President of the Cobblestones At Chestnut Hill Homeowner Association and contacted Onyx when…read moreThe Board decided to end the management contract we inherited. I was comfortable negotiating terms with Vicky and Zach and I knew they understood every concern and past mistakes the new Board didn't want to repeat. Our Onyx contract is still only 4 months old but after our community town-hall tonight, The Board and and community have expressed nothing but praise for our new management company. Our files, documents, investments, and our money is respected. The quality of work contractors they have recommended and brought to us have exceeded expectations. Onyx is who you MUST use for management If you are a mindful, honest, and caring HOA Board that wants to move your neighbors to be excited, activated, and hopeful.

Quick response and thorough. They made the transition seamless for me. They were able to work with…read morethe former property manager to get all of the necessary paperwork and I didn't have to do it. Pricing is fair and they were flexible in the area that I needed without any hesitation.

Evan was great! He was responsive and the apt was rented quickly. The tenant was also great…read morequality.

Mark was out again today. His excellent service and quality of work goes far and above what we…read moreexpected. Our garage and a few other repairs within the house were completed. My husband and I will definitely contact Mark in the future for additional work. We appreciate someone who takes pride in what they do.

From the owner: Home Improvement Repair Kitchen and Bathroom read more

After purchasing our first home, we contacted Visions Konect to remodel our kitchen. We didn't know…read moreexactly what we wanted but knew that needed more space. VK responded in a timely fashion to provide us a quote. The project manager was professional and created an amazing plan for our new kitchen that match our needs. I would recommend Visions Konect for any construction project as they proven to be experts in their craft. Thank You

From the owner: Visions Konect is built on a foundation of supportive maintenance and performance-driven services,…read moreensuring that every property operates at its best. Our team takes a proactive approach, addressing maintenance needs before they become issues, while delivering efficient, high-quality work that enhances property performance. We prioritize clear communication, accountability, and reliability, creating a seamless experience for our clients. At Visions Konect, maintenance isn’t just about repairs—it’s about maximizing efficiency, preventing downtime, and delivering results that keep properties running at their peak.

Adam has always been very communicative and helpful. The application, approval, and move-in process…read morewas easy. Maintenance is prompt and effective. Would definitely recommend.

Nice modern apartment in a very convenient location. It's a new building so there's the…read moresatisfactions of knowing everything is still in good condition. Each apartment comes with stainless steel appliances, gray hardwood floors, an updated bathroom, washer/dryer in unit, and a digital intercom. The interior design of the apartments was one of the best I'd seen in this price range and location. The overall building is also secure. You need a fob or code to get in. Delivery packages can also be delivered inside the building through a code instead of being left outside. The apartment's digital intercom also allow you to see who's outside. Management for the building is also very responsive and accommodating. They really try to work with you if any issues to arise. The only downsides of this building are the construction next door and the thin walls.

Mem is very responsive Martin is on top of issues , Comunication needs a bit of improvement…read moreotherwise recommending Mem as your property mangment company.

When I moved here, I saw the reviews were super low and I was a little resistant to move here, but…read morethe price of the condo I was into was so low on I couldn't resist. Now realizing why the price was so low I understand now years later. The homeowner I purchased from was so desperate to sell the place he didn't care how much he sold it for he just wanted to get out. I moved here 10 years ago and never once have I received an email response, a callback, or a letter back, from this management company. When I moved in they sent me statements in the mail list I paid via bill pay each month a week early through bill pay through my bank. Hearing through the grapevine by other people in the community, I realized there was a lot of problems here. I understand a lot of people go through a lot of other issues with dealing with renters. Most of us on here. Most of us don't care about speaking to others or ask others to deal their problems. We have no pools. We have no community areas. We have is lawn maintenance, which is done at a very abysmal rate. When the snow hit a few years ago, all of us had to pay $500 each for snow removal at the last minute for one day of snow which they only came two days later to remove it.. since then, we have never had snow removal come on the day of the snow or even the day after. It's always at least two days later. There were times were the snow removal company destroyed my garage and they still ignored me. Our association fee was $250 a month for the duration of me living here about 10 years. Neighboring condo associations around us charged half the price and yet had numerous pools, playgrounds, and community centers. We have none of that. I have tried to contact them numerous times and not once have they ever answered my emails, text, phone calls. I didn't have a problem with them until they stop sending me my monthly bill. I am usually good at sending my check every month so it didn't alarm me. It wasn't until a year later that I noticed that I got a letter in the mail from a collection agency/lawyer company. I found out that I was sending the bill a week before hand but they weren't cashing it until it was late and I accumulated a $25 late fee every month for a year and it went into collections. i never heard from them only the bill in the mail from their Lawyer. Not once did they reach out to send me a formal warning or a letter. They knew that I lived here, but couldn't even send anything. I reached out to them and sent emails asking for a statement. It is now eight years later after those fees and I still have not gotten one response from them. All I asked for is a statement of how much I owe and they have a public number for everybody to contact them, but they never answer. When you leave a message, nobody answers and nobody calls you back. I can see now that they have one guy that just respond to everyone to try to make them look bad to save face. Now reviewing and collecting all my information and evidence, I will be contacting my lawyer. This condo association has been given bad reviews for the past 10 years and nobody done a thing about it. I'm not wanted to sit back and let somebody take advantage of me. I'll be damned if this association takes advantage of me anymore. We now have the whole community revolting against them. We're talking to my lawyer and they will be hearing from us. I'm not a Karen, not normally anybody that complains about anything, but living in this expensive economy and seeing the comments here from the association just proves to me that this needs to be handled. apparently the other residents have said they keep raising the condo fees for no reason and don't tell anyone. I have never once received any letter or ation from this property management. I even paid top dollar for further bylaws and not even received a copy. Still... 10 years later... hear nothing... maybe this will review Will sparks their interest into actually returning my phone call/email/response to anything....

Just received great experience, quick and prompt! My contact and request was meet with a can do…read morespirit, how refreshing!

When I first moved into my current home, a different management company was in charge. Draconian…read morepolicies, overbearing rules and enforcement, and office staff that must have taken a customer service course and did the exact opposite of what they learned. A couple of years ago, SoJay took over. The difference is night and day. SoJay has a pleasant, helpful staff that responds quickly. When I have a problem, question, or dispute, I am treated with respect. I feel like SoJay gets it... an HOA exists to serve the community and make it a better place to live. When that HOA is managed by a company who employs a staff that acts with professionalism and common sense, everyone wins.