Cory was responsive and helpful with my real estate needs concerning property management of my…read moreinvestment properties. Every concern I had was immediately addressed.

Great service and personable folks to deal with. I definitely would recommend them. It's always…read moregood to try different companies.

We've been at our new apartment home for over a month. Absolutely love it. Quiet, serene,…read morebeautiful! Inez, the real estate agent is one of the most delightful, knowledgeable, considerate agents. She truly assisted us from Start to Finish! Moving can be a very stressful event. If it wasn't for Elfant Pontz the experience would had turned out harder. The staff had a checklist that enabled us to get everything done regarding our apartment home. I would recommend Elfant Pontz to anyone looking to live in any of their properties! It's worth it...Estupendo! Amazing! 10++++ kudos and stars!!!! Carlotta "Zaire" F.

Slum lords. The difference in the landlord i have now and…read moreelfant pontz is night and day. I would highly advise people to not rent from EP. 0/10, WOULD NOT RECOMMEND. When i first toured my apartment and moved in 3 years ago, the leasing agent lied about so many things. I understand it's her job to get people to move in but straight lying about it stuff that shouldn't be lied about it's crazy. For example the bathroom window was broken when i moved in but yet the agent told me everything was as is and no additional repairs would be made to anything in the apartment. How are they out here renting apartments with, broken windows? Thankfully the building owner fixed it. During my time renting from ep they were a terrible management company. Whenever i'd send maintenance requests it would go 1 or 2 ways. I would immediately get an auto response email noting the request has been received. After that, they would either contact me back asking me a bunch of questions about my request, essentially gas lighting me. Or they wouldn't follow up until i reached out again a week later and they'd always say they were busy. I started putting in the maintenance requests everything i did myself to work on the issue. Bc the way they are it seems like they try to do everything they can to get out of fulfilling maintenance requests. It's so crazy because one day last spring when i came home and was sitting in my car, i saw a rat running from the grass to the trash cans. I immediately sent a maintenance request for exterminating services. They emailed me back saying "are you sure you saw a rat and not a mouse?" That took me out because I'm not blind and it's pretty hard to mistake a rat for a mouse because the size difference. The next day i got home and i saw the rat again and instead of getting out my car i took pictures and emailed them, so they'd actually believe me. That's a prime example of how they would gaslight me with maintenance requests. They really tried to tell me I saw a mouse, mind you I have 20/20 vision. Lastly, they like to mix up words or don't know the meaning of damaged and not clean are. When i told them i was moving they sent me a vacate letter. On that it clearly indicated i would get my security deposit back less any damages. Nothing was damaged in the apartment and i have proof from videos and pictures. They made something up to keep part of the security deposit and said the stove wasn't clean so I was charged for that. I wouldn't recommend renting from EP. Believe the few scattered one star reviews about EP. Oh yeah the leasing agent came to inspect my apartment for painting issues a few months after i had my son in fall 2023 when he was 3 months old. Tell me why she came into my apartment after just finishing smoking a cigarette, so i could smell it on her. She smelled so bad that I had to cover my nose with my shirt. Everyone knows you aren't supposed to come around little babies smelling like cigarettes. Smh

I recently moved out of an Alvin Levin-owned property after three years. I've lived in several…read moreproperties throughout Center City and this was my first time dealing with a management company, but I can honestly say it was the best experience I've had--out of any landlord. They were responsive in addressing any issues (of which there were very few) and maintained the property to a "t." My unit was nicely updated (with similar upgrades in most of the properties they own/manage) in an older building so it was the best of both worlds. I also loved using an online system to submit maintenance requests and pay rent. Just seems antiquated paying rent any other way! I would highly recommend Alvin Levin & Associates to anyone looking to rent in Center City.

We have been renting from Alvin M. Levin and Sons for more than 2 years now. We have the most…read moredarling trinity Style home, tucked behind a very secure metal gate,which leads to a passageway that brings one to a large secured, and landscaped courtyard, shared with the two houses that are situated on the street in front of our home, on either said of the passageway. Ours is a single family, detached home, which is almost unheard of anywhere near Center City, so zero concerns about neighbor's noises, or security issues. We have 2BR, 2 BA and a den/office area, over 3 stories, and a small private patio off the kitchen. Some of the house has been renovated, but not all (which is reflected in the rent). The utilities/appliances are all serviceable, with new DW and gas stove, and fairly recently installed large, modern W/D in the basement, prior to move in (yes, we have a full basement, which provides lots of storage space). To the best of my knowledge, a lot of Levin's townhomes are older, and have usable fireplaces (often on the 1st and 3rd floors). We use ours throughout the winter, and it is so quaint and charming, ad warm, and Christmasy in December, (the homes I have owned have always had fireplaces, and I love them). We also have a 2nd fireplace on the third floor (a common feature in Levin's townhomes), which is one large area with bedroom, private bath, and sitting area covering the whole top floor, with a lovely slanted, high ceiling, and four large windows (better and bigger than the average NYC studio (often w/less than 500 SQ FT living area) that costs over a thousand , or two (alas, no private kitchen) . Our spoiled daughter lives up there.... Downside is, no bathroom on the first floor, which is pretty much the standard for trinity style homes. As to maintenance.... We have had very few problems,and all have been attended to quickly. We had a leaking DW, which was replaced. We had two problems with the A/C, which I don't think is that old. The response from Levin's maintenance was great. Earlier this summer, it just stopped cooling over the 4th of July weekend. They came out and installed a window A/C, which did not work as well as the central air (due to the design of the house), but allowed me to sleep comfortably until the contractor could come out that Tuesday. The first time we had an A/C problem, they determined that the electrical panel needed to be upgraded. They did a Jury-rig that was designed to work until fall (so we would not have to do w/o Air for a day or two in the extreme summer heat while the installation was done). They followed up and replaced the panel once things got cooler. When I contact the office, the people are very nice, and quite responsive. We have gotten to know some of the maintenance people a bit, since they come out to sweep the courtyard/passageway. We see them on the street, since Levin owns a number of properties in the area, and they are always so pleasant. Twice a year, they send people out to cut back the shrubs in the courtyard/patio areas, and do a general clean-up. We had our rent increased a bit this year, as have a large portion of tenants across the country in the last 1-2 years, but nothing like the 15-60% that many tenants have incurred. Yes, 60% is the amount of rental increase a friend received, who lives in Florida, after a major corporation purchased his complex, with no plans to improve his unit until he moved out. He was forced to move, at great expense. Levin has not pulled that type of BS on its tenants. We wanted to put in body-spray shower heads, and a new kitchen faucet, and were willing to pay for them (once we realized we would probably be here for a minimum of 2 years). Levin was more than willing to pay for the installation of them. Made our enjoyment of the house much better. Yes, they will remain in the house when we move, but if we had needed to pay to have them installed, it would have been cost prohibitive for us. I can highly recommend renting from Alvin M Levin & Son. Our neighbors in front of our house (also properties owned by Levin) have had some maintenance issues, and I only know from seeing workmen coming and going. I assume, since none of them complained, that the issues were taken care of quickly and properly. We feel very fortunate to have found our current home....

Do not rent from this company if at all possible. My rental was handled in such an unacceptable…read moremanner. I wish someone would have warned me about this company. They are not a leasing company nor property managers and they have no business offering that service to their clients. My mailbox never had a key when I moved in. No one knew where it was or how to fix it so my mailbox was left wide open for two years for anyone to access. I locked myself out once and they had no backup keys at the office so they hacked my door lock off and left it looking crazy with a flawed lock the "maintenance man" found in the back of his van. So my door wouldn't lock for a whole year in Philadelphia. My hot water heater broke but they "couldn't get a hold of the owner" so they told me I could move out from July to September with no rental charge until they had the money to blow the wall out and replace the heater. Then they back tracked and charged me for the time I couldn't even live there because I was pregnant. Plus added all kinds of late fees. They went back on their word and wouldn't fix my account to reflect the promises they made. The wall didn't need to be blown out it literally took 2 hours to fix and they just bullshitted me for months. I called and talked to people 4 times and they promised they would resolve it. They stole my security deposit and sent a debt to a collector instead of calling me back or fixing their error. The realtor I dealt with asked for gifts for "helping me get the rental at a good rate" he quite literally didn't even show me the apartment. He gave me the code for the lock box outside to let myself in. I've never written a bad review anywhere but i hope it keeps someone from having to deal with an all around nightmare company. Renting should never be like this. It's simple, you collect rent and you make sure you address safety concerns when they come up. This business just keep cashing the checks with no responsibility for the safety of your tenants. My mailbox should lock, I should be able to lock my door, I should have hot water or it should be handled in a timely manner. Zero stars for Philadelphia Realty Exchange.

DO NOT RENT FROM THEM!!!!…read more This is the worst group of scumbags I've ever had the misfortune of dealing with. I had my rent sent up through the direct deposit system on their website. Every month the rent would be paid on the first, and every single month I was charged a late fee. I rented a property for 3 years which they managed. HVAC broke twice in 12 months. The first time it took them 7 weeks to get it fixed. The second time it took them 6 weeks. Every time I called Kathleen would give me the run-a-round. Nothing but excuses. When I moved out they took $400 out of my deposit for cleaning and to repair holes in the wall that were there when I moved in. When I called Maurice about it he told me I'd have to speak to Kathleen. Well, Kathleen successfully dodged all of my calls. We even scheduled a date and time in advance to discuss this, and she failed to call. Then I was told she doesn't work there anymore and somebody else will contact me. Guess what? they never did. Stay as far as you can from these lying crooks.

I told the person giving the tour that i never got a credit score on experian but told me they…read morecheck transunion, which has a credit score under my name. I Emailed a bunch of questions including what credit reporting company was used to confirm, no reply. I Finally put in a $40 application since I loved the place I had toured and made sure I met the minimum requirements, but I was denied and told i had no credit history. I got a message pushing me to get a co-signer with no context until i asked why. Turns out they don't use transunipn, I was a little upset that I was denied but got really upset when I asked what reporting company was used and the person got defensive and ignored me when I got upset. I still have zero answers on that and from the email I sent. I'm just very upset that I was lied to after looking forward to this apartment just for what feels like the application fee.

DO NOT USE SETTLE DOWN PHILADELPHIA. TRUST THE BAD REVIEWS…read more **TLDR; Scroll to the bottom There were red flags from the beginning. When we were scheduled to have a tour, the person did not know the code to get into the house. We waited for an extended period of time trying to contact the property management company to be let into the house. No one answered their phone or responded to emails (which seems to be their MO.) After rescheduling the tour for the next day, we were able to get in and look around. There were cosmetic and safety issues that needed to be resolved prior to moving in. We were told that everything would be taken care of (They were not.) I asked to do a walk through of the property, after signing the lease to ensure that everything we wanted resolved was resolved. My fiance and I were told "No," and that we could walk through once we got the keys. Surprise! after getting in the house we see that nothing was taken care of. We immediately reached out to Settle Down, and were told to put in a work order and things would get taken care of. We put in the work order, but Settle Down pick and chose what they wanted to take care of. The most pressing issues we have were loose nails hanging from the walls, ceiling, and protruding from the floors (including our 18 month old's nursery); the steps leading into our house are falling apart; the pipes do not drain properly due to a tree root blocking the pipes in the front yard, so during major rain the garage floods with sewage; the garage door does not close; the lights in the living room and dining room make a continuous buzzing sound. They send contractors out, and the contractors report back to Settle Down, to which Settle Down responds by providing band aid solutions, or by doing nothing. Our dishwasher broke going on a month and a half ago, it filled with stagnant water. It took them a long time to respond to our request to have it repaired. A new dishwasher was given to us, but it was too big to fit in the space. Our neighbor, who is a plumber, tried to install the new dishwasher but no luck. We were told by Settle Down they would reimburse us for paying our neighbor for his work. They claimed to have put a check in the mail, that was two or three weeks ago. No check has arrived. Fast Forwarding to yesterday, we received an email stating that Settle Down would no longer be our property management company. Conveniently, there are plenty of repairs that still need to be made. It seems like Settle Down stole our rent money, and handed the responsibility of the repairs and maintenance to someone else. **TLDR; Settle Down Philadelphia does not respond to emails or phone calls. When they do, they do not resolve the maintenance issues/repairs. They only provide band aid solutions. Problems go unresolved for months. They sent an email on Aug 26th telling us on Sept 1st they would no longer be our property management company. Most of our maintenance issues from when we moved in March are still happening, and no one has taken responsibility. Stay away from Settle Down Philadelphia

Where to even begin! Reid and his team are the BEST! He got us our apartment in Philly and we were…read more100% going to use him for our search in the burbs when the time came. That time came just a year later! We can't say enough about his responsiveness, attention to detail, and appreciation for his client. Start to finish, he and his team were always there. Our home is perfect and our settlement was WAY faster than expected. Reid is so genuine and always knows what's best. Can't think of any other person you should go with when search for your next home. Thank you, Reid!

Reid and his wonderful group of professionals played a major role in our ability to sell our home…read more He did an outstanding job directing us throughout the selling process. He is very knowledgeable about the real estate market and made suggestions on ways to make our property more marketable. We were able to sell our home within a few days at more than we expected. He guided us all the way and was there to answer any questions we had at any time, no matter how small. I highly recommend Reid and the Risenthal Group to guide you through this complicated journey and having this great support system by your side. Thank you!! Ken and Terri Stein

TrustArt manages my properties for years now and they've been always diligent with the process and…read morehad a great care of my units.

When I hired them, they had hundreds of 5 star reviews online and they said they were the "best…read moreproperty management company in the city". I signed the paperwork, paid my deposit and gave them the keys. My house needed minor repairs to be rent ready. After a month they still had done nothing. I hired someone else who got it done in 2 days. Do not use them.

5 stars all the way! I honestly nothing but great things to say about Hearthfire Holdings / Sergio…read moreand Corinn. They were our first Philly apartment and I'm so thankful we found them, it was a wonderful experience. Our unit was well built and beautifully finished! I loved how Sergio and Corinn were quick to respond when we reached out. In addition to that, they are very understanding when it comes to any issues that arise. We were treated fairly and would recommend them to anyone looking for a place in the Philly area. Marissa and I will miss working with you, thanks for taking care of us for 3 years!

Nothing but great things to say about this company and Sergio and Corinn. Class act all the way…read morethrough. Sergio and Corinn are friendly, knowledgable, professional and the easiest people I have ever dealt with in this capacity. No matter the issue or question I had, they would respond almost immediately, and work with me, even on a Sunday evening. The apartment I rented was finished the day before I moved in, so there was no issues on the cleanliness or state of the apartment. Sergio and Corinn were in touch with me throughout the move-in and I appreciated that immensely. They also kept in touch throughout the year to check in and keep us updated for the weather conditions and such. They truly put together a clean and welcoming apartment and it was clear to me they truly wanted to make those of us who rented from them welcome. I felt bad about leaving the apartment as I knew I would miss having such a good company to work with. If you want top quality service and professionalism, take a look at Hearthfire Holdings. You can't go wrong here.