After getting some very hard to find closet door parts, we decided to fix the closet doors in the spare bedroom also. I thought it may take a long time to gt the parts again but this time they had them in stock! I ordered up 4 more hanging rollers just like before on a friday and they were delivered on the following tuesday. We are very satisfied with this company and the quick awesome service they have given us. WELL DONE! read more

Its insulting when you go through the process of ordering something just to have an email the next day, after saying the order has processed, saying that the item is out of stock and they don't know when it is coming back in. The item should say out of stock on the website! I lost a day and it was time sensitive. Furthermore, the item is a common door hinge by Rixson. Anyway, staying away from this company. read more

I ordered from them and they never shipped my order. After several attempts to email and call them with no reply, I was forced to file a dispute with PayPal. Very shady. read more

After you order a product, this company claims they "Don't take Returns" . If you don't take returns you shouldn't be doing business online. They are ripping off customers left and right. The handle I ordered from them was not exact match to the specs on their website, so I needed to return the product, they refused. Hopefully this review will help other people avoid getting ripped off my WR Hardware. read more

I ordered and paid for two door handles . I received only one. I tried to call and only got a recording and couldn't leave a message. Then I emailed them explaining the situation and haven't received a response and it's been 10 days. Their customer service is non existence, yet their web site brags about calling and talking to a real person. I think I called 5 times without success ( maybe covid 19 has close this down) but they should at least respond to my email. Do not buy from this outfit. read more

I ordered white kick plates for my business. No where did it say in the description that they were textured. The material that they were made out of was like cheap shower wall board. The kick plates look cheap and are very hard to clean. I reached out to the company and they were not willing to correct this issue. I would not recommend this company! read more

Here's a good one! Ordered some items. I then found them elsewhere but forgot to cancel the order with WR. Never received an order acknowledgement. 3 months later I received an email that my credit card had been billed. Yes 3 months! I contacted them and told them of my mistake and that I would return immediately which I did. They had them back within 24 hours. They still charged me 25% restocking fee and the shipping. I realize it was my mistake but was hoping for some consideration as it had been 3 months since I placed the order. They didn't care. Extremely poor customer service read more

I was charged 2x the going price for window shoes balance. I'm not sure why I was charged $13 for a shipping and handling of a package that with a wt of a few ounces from a store in CA. There were stores much closer and the postage could have been two thirds cheaper. The package came from a neighboring state not CA. read more

To their credit, I made a mistake when placing my online order, inadvertantly choosing the wrong color kickplate. The day I received the item I called WR Hardware to let them know about the error. The woman on the phone assured me it would be replaced for the correct color and she told me to email info@wrhardware to receive an RGA number for a return. I did so immediately. I waited two days and did not hear back. I called the company, but they were closed (it was a Saturday). Two days later was Labor Day, and they were not in again, but I did re-send my original email. I waited two additional days, and when they did not respond I called again. This time I was told my request should be sent to service@wrhardware. After immediately sending my email, I received a response telling me there is no return allowed for kickplates. Why was I not told this in the first place? (I would have understood.) Why was I given the wrong email address to write to, and why did no one who was receiving my emails tell me to send it to the other email address? (The email address I was using matched one on the invoice, so I assume it is a working email). Why were they not available on a Saturday or have a voice mail to leave a message? Overall, very poor customer service. I would not recommend. read more

I contacted Terry at WR Hardware about returning an unopened box of door handles. I was informed they would charge me a 25% restocking fee ($16.23 in my case), which is probably more than their actual profit for selling the product. Instead of allowing them to sell the item again for even more profit, I chose to keep it as a paperweight. I will never purchase anything again from WR Hardware, and I recommend you don't either. read more

I placed an order 2 weeks ago, and the status of my order has not changed since that time. The status is "INCREASING", but not sure what that means. I have been trying to cancel this order the the last 4 days, however there is not an option to do so online, and nobody has returned my messages. I have even tried calling, but their auto-attendant says that they are not accepting calls at this time, and that I have to send a message, which leaves me back at square one. No help, no support and a charge for merchandise that I have no faith that I will ever receive. I am at a dead end. I would love to talk to someone at the company to resolve this issue, but that seems increasingly unlikely at this point. Extremely poor customer service. As if they don't really care. read more

Terrible company. Terrible policies. Parts for screen door latches took a long time to receive. The backing didn't fit my screen door. I opened only one of five latches I ordered. They would not accept any part of my return. I suggest you find another hardware provider. You will likely be disappointed with WR Hardware. They have no concept of customer service. Check out other one star reviews. Save yourselves. read more

Amazing customer service . The products I ordered where on back order from the manufacturer, a person .. a real person reached out to let me know of the situation with in 24 hours . Usually in this situation you check the order status a week later and see in little red letters "on back order will ship when available" . I was actually given the option to let the order stand or cancel .. I appreciate company's who value their customers and because of that I will be a returning customer . read more

what a nightmare. I ordered a part and they packed it with maybe two pieces of newspaper and of course it arrived damaged. I emailed, fax'd, called them and they simply would not refund my purchase or send me a new part, insisting it was FedEx's fault. Avoid these cheats at all costs! read more

Hard to believe this company has been in business since 1976 as they have terrible customer service. I do not recommend using this company as there are other online options with MUCH better customer service. I placed an order online for a window balance. I measured my existing balance and provided the numbers stamped on the bottom 27-4. The next day I received an email from a woman at the company as follows--"with the numbers you gave us for the channel balance we are unable to process this ordet they don't coinside with each other therefore we have canceld this order". No phone call asking for clarification or more details and when I called the company to ask for some assistance I was immediately told they had never seen a balance stamped with the numbers I provided and that they could not help me. I even offered to mail in my balance so they could look at it but was told that wouldn't matter so don't bother. For a company in the business of providing replacement balances for almost 40 years -REALLY. Look elsewhere if customer service is important to you. read more

This place is a black hole. It swallows your money, but nothing ever escapes from it. No phone access (automated outgoing message, no one evers answers, even during normal business hours, and no way to leave a phone message), no emails are acknowledged or replied, no product is delivered. I've been waiting over 2 weeks since their auto-email reply "confirmed" my order was "received and is being processed". That was August 6, 2020 (the same day I placed the order at their windowdoorparts.com website). It is now August 22, 2020. My credit card was charged on August 6, but no product delivered; no further emails; no communication from of any kind regarding my order status; nothing. Fortunately, I have been able to file a dispute with my credit card company, so, my money might actually escape the black hole after all. BTW, just found the same parts on Amazon. Ordered them yesterday, got notification they shipped today; they'll be in my hands tomorrow. read more

Purchased an Adams Rite lock - shop pulled the incorrect finish. When I contacted the Customer Service Dept., the gal said I took too long to inform them and they wouldn't help me. I sent a photo showing the box and the incorrect finish - they refused to do anything saying my invoice says right on it that I had 30 days to notify them.... problem is that we are a custom door builder and we don't get around to locks until almost complete - in this case it was 60 days. I told this gal that the photo is clearly evidence of the incorrect finish - she said I could have bought it somewhere else ! Are you kidding me ? For a $9 thumb turn I'm going to work that hard on taking advantage of them ? Ridiculous. In my opinion, the department they call "Customer Service" is anything but. Count me out for future business with this company. read more

this company is a joke!!!!!!! really very shady do not do any business with them. same day shipping is a joke! after the item did not arrive for 5 days i called them several times. good luck getting through to anyone there. spoke to ashley she told me my item just came in yesterday... i asked for overnight shipping. she told me to hold on... she gets back on the phone then tells me the order never came in and does not know when it will. are you serious i ask her your website says orders shipped in 24 hours??? she hangs up on me after i ask if she has looked at their website? i called back spoke with the same woman this time she told me her was stacy. i asked about my refund as i got a email that read "your order has been canceled. please contact shop administration." it states nothing about a refund which is concerning. i told her about the google reviews. she then went on to tell me that all the reviews on google are from competitors. lol i am not a competitor and i got the same customer service as every other negative customer review on google. the worst online retailer i have ever come in contact with. seriously they are a huge joke!!! not sure how they even stay in business. they have nothing in stock. read more

Company should NOT be trusted with your credit cards or any other sensitive information. They do NOT secure your financial information and do NOT notify customers when their systems have been compromised. Do NOT Trust this place with your credit card. They appear to have had some type of SECURITY breach and didn't bother to notify customers. I got a "fraud alert" last night for an unauthorized charge attempt to my card for $800+ for Microsoft. When I called my credit card company, they traced the attempted fraudulent charge attempt a VIRTUAL credit card number I used online at the WR Hardware website all the way back in March 2020. Because each virtual credit card number can only be used at ONE website, the Capital One Fraud specialist I spoke with was able to tell me EXACTLY which site compromised my virtual card number - the compromised virtual card number was created JUST for the WR Hardware website, so there is no way to pin the 'blame' on any other company but this one.. In addition, the fraud specialist told me that somebody had been trying to charge $25.00 every 4 days to my virtual credit card number. Luckily, it was easy to shut off that virtual card number. DO NOT trust this place with your credit cards or any other personal information. read more

Do you need window or door parts., well......if you are In a hurry for window parts ? FORGET IT! Be ready to wait for at least 40 days.. not 4 days....40 long days. Called and called , waited and waited for 4 window balancers. I had to double check to see if I was ordering from China. I waited so long I ended up fabricating my own after buying a rivet gun that uses 5/8 long rivets. I was able to replace all of the broken parts stealing from ones I found in the trash. I was trying to close on a house sale thinking I have plenty of time to order new parts....WRONG, I finally got my balancers today Aug 28th after ordering on July 17 and I really don't even care if they work or not because I would waste any more time dealing with this operation cluster----.. I think it would have been faster if I ordered form China and sent pony express. read more

Avoid this place at all costs! Unprofessional as hell. After 2 months of waiting for a product the site said would take 10 business days, and lie after lie...machine broke down, held for material, mechanic on vacation, factory not being forthright with me. I finally cancelled, at which time Chuck dropped an "F bomb on me!!! ....What an ass!!! read more

Our window channel balances were impossible to find locally so we went to this site. They arrive well packaged and were a PERFECT FIT. They took a few weeks to arrive but their customer service email is quickly responded to. read more

Don't even bother to call! I just purchased a home and the patio door handle was not the right one for the door. I called WR Hardware and the person that took the call was very rude. He wanted me to go on line and find a part number, when I explained that the door I had used a non standard bolt pattern he said well then I can' t freaking help and hung up. I sent an e-mail to let the company know and below is the response I got. After this I asked to speak to a supervisor and Sue called me, she was very rude and didn't understand that I had not ordered anything. I explained that my entire issue is poor customer service and rude people. She said well if you didn't order anything I'm not going to waste my time on you and hung up. I did some research myself and found a door handle. I then checked their price and it was HIGHER BY 23%!!!!!!!!!! DON'T GET FOOLED THEY ARE NOT THE BEST PRICE!!!!! Here is the response I got, no mention of we are sorry for the poor service. ALSO NOTE THE ADDITIONAL COMPANIES THEY WORK UNDER We have many engineers here and this is not a typical issue. You don't go into detail as to what may have happened. We value our customers but out of the roughly 425,000 unique visitors we receive each month, we only get between 6 to 8 people who view Yelp each month as we have a business account with them and they have tried to get us to advertise with them. Because of such low views obviously, it makes no sense to do this and also we seem to get nothing but people that don't even express who they are. The way Yelp is setup it is probably even our competitors. Thank You! Kevin Hardware and More since 1976! Phone: 800.225.2517 Fax: 301.223.6427 www.WRHardware.com www.WindowDoorParts.com www.EveryCanopy.com www.BenchCentral.com read more

I have never experienced such a rude, disrespectful, and brusque customer service. I have asked for some information about a product. The first person was impatient and transferred me to a woman who when I asked her if I can do certain thing with their product she said I don't want to sell you anything, and hang up the phone. I was bewildered and called back. I told the second person who answered that I was just hang up on, and she said: "well, you are going to be hang on again", and she did! Lunatic family.... read more

I had excellent customer service, as my questions via email wee answered immediately. Phone call was returned in a couple of hours. Kick plate arrived in perfect shape. read more

Our company buys a lot of manufactured houses and 9 times out of 10 there are window issues. We have been dealing with WR for the past year and a half. Their parts are shipped in a timely manner and they always fit. Some of their inventory is nearly impossible to find anywhere else without a lot of searching. We are so happy we found this company and can salvage our windows in instead of replacing them. Very happy with WR. No complaints James read more

I unfortunately cannot give a better rating as they have refused to do the right thing. They tried to charge me as well for my original free shipping which just makes things even worse. Such a sad company. I feel bad for them, even though they could care less about their customers. read more

Talked to a "Gayle" in customer service concerning some parts I had sent in to be matched up. From the beginning of our conversation this lady had a lousy, confrontational attitude. Long & short of it, Gayle made a decision (on her own for the company) that she was not going to sell me the parts I had requested and was sending the parts I had sent in to be matched up back to me. This company has a real bad attitude person representing them to the public. read more

Worst customer experience ever! Part didn't ship for two months and then they threatened to report me to the FBI if I didn't give them my credit card information, after I had given it to them once and the part had shipped. They said it "fell through the cracks!" RUN, RUN, RUN!!!!! read more

I ordered toilet tissue dispenser on Feb/26 and called back two weeks later to check on the order they told me I will received them in one week. Called back on April/6 (41 days later) they told me same-thing again. When I complained to a manager name Beth about the delay and the fact that they should have noticed the customer at time of order that the order may take more that 7 weeks, she said that's not our policy. She was extremely rude. I express that this is not right so she went ahead and canceled the order against may wish and said "I can cancel anybody's order that I wish".That was after already waiting 6 week. I don't recommend this company at all. Give your business to people who at lease treat you fairly and respectfully. I posted this on the testimonies on their website powered by Trustpilot but it only showed up on Trustpilot website and not on companie's web site. Apparently they can choose and pick which testimonies they like. Trustpilot is a joke. read more

Their no return policy for orders less then $100 makes good business sense and it forces the customer to be sure they have ordered the correct item. That being said, I took a little longer being sure I was ordering the correct item and received it in less than a week. Could not be more satisfied. Saved me from having to drive all over town, going to several hardware stores, being frustrated by not finding the parts I needed. Quick, easy, done! Nice! read more

HORRIBLE return policy. 35% RESTOCKING FEE, and SHIPPING CHARGED TO YOU after you pay to ship it back and if that isn't insulting enough, if you have opened any of the packaging to see if the product fits etc..,, they refuse the return. STAY AWAY from these people. read more

Horrible, claim they have a return policy page IT DOESN'T EXIST. Phone number claims they are working on their phone system and there is not one phone line available to speak to a real human. Find that hard to believe. Cannot find their return policy page in which they speak of. They are a second hand discount store that sells items the manufacturer has discontinued and probably for good reason. DO NOT ORDER FROM THIS COMPANY. read more

well my experience mirrors most of the rest. I ordered window balances nearly a year ago. One failed (a rivet pulled out). i called & they said there was no warranty. i had originally ordered from them because i found their website to be the easiest to match up the part i needed, so i bit the bullet & reordered from them, referencing the original order. the original order took an excessive amount of time to arrive, & i inquired about it back then. the new order came in a very poorly packed box that i'm surprised they didn't fall out of, but were miraculously in fine shape. upon receiving them, i could now see how they should be strung & realized the hook was missing as well on the failed one (the knot had come untied) so all i really needed was the rivet & hook to restore failed balance. they emailed me back that they couldn't do that, so i replied i'll just write my review & move on, which prompted a phone call inquiring as to what my problem was, completely confused, no knowledge of my previous order despite referencing it in the comments of my second order, but telling me they NEVER have problems or failures of their balances. i suggested that they have had one now! i'll make a hook & rivet (its not really rocket science) & i'll accept the "danger" they warned of in having a balance w/improper tension. and move on. being old, i have come to expect everything to be crap these days. this company is no worse than most, but i certainly won't be dealing with them again. read more

Wow, I cannot believe the bad service from these people. First off I measured the handle I needed and matched it to the specs on the website. Well, the handles that arrived did not match the specs on the website. I asked if I could send them a handle and have them send me the correct ones. Response: "We do not take returns under $100.00 and you agreed to this by accepting our terms". So, that was well hidden in their long page of terms. Most upstanding businesses alert you as you are placing the order that they have specific terms. Then they had the gall to say I could place another order!!! WOW...if I gave customer service like this..I would not have a job. This is a total scam to rip people off by not accepting returns. Cannot imagine how they stay in business. I would hate to be them when they stand before the throne of God on judgement day and be judged for their practice of scamming people. I would like to add as well that the company states below that the reviewers did not let customer service handle the issue..in my case they did NOT handle it and why would the other reviewers leave these reviews IF the customer service department DID handle their issues. Customer service demands NO RETURNS! read more

avoid this business!!! obviously from their other terrible reviews, i wish i would have looked them up on yelp prior to ordering from them. i was looking for a keyed exterior door handle. i was unsure from the wording of the description & the photo online if the item was what i was searching for, so i called & spoke with a person (real person) who assured me the item i was looking at & reading about was indeed the item i was searching for. obviously they were just trying to get off the phone ... because when i received the item it was not what i was looking for. i explained to the person i spoke with that i was looking for an exterior door handle that not only locks from the interior but has a key & is able to be locked/unlocked from exterior. i was assured several times it was a keyed locking exterior door handle. well sure enough when i received it, no key hole (so obviously no key). it is a locking handle but not a keyed locking handle. there is a huge difference & their so called expert technicians don't know the difference!!!! on top of this issue - it took over a month to receive the item at all ... which was a complete lie from their estimated time. i called after 2 weeks & they said it was still in progress & estimated shipping was 2 more weeks!!!! i should have known then to cancel the shipment & get far away from this business!!! after i received the wrong item, i called & emailed multiple times. it took a week for anyone to finally respond to me. one person i spoke to had a terrible attitude only to tell me i had to make request online & "the" person that handles returns wasn't in. after "the" person that handles returns finally emailed me back, they refused to allow me to return the product. their return policy is not made obvious when ordering ... their return policy is in their terms and conditions. and although i was ill-advised by one of their "expert" technicians, i am stuck with a door handle that i can't use. i have contacted the bbb to see what can be done. hope this review helps someone else not be ripped off by this company. read more