Thank you so much for the fast and fabulous repair of my jewelry! I needed a tennis bracelet repaired for my wedding along with a ring that had fallen apart. I so appreciated that they made sure I was okay with pricing after dropping off pieces and had it ready within a day following that. They did a beautiful job and were very affordable. Thank you again for the wonderful experience! read more

Wrights has been my go to jeweler for repairs for years. They are always helpful knowledgeable and have a beautiful selection of new items too. They are priced well and I love that they do the jewelry repairs Inhouse instead of shipping them off. Great place! Great People read more

I had a friend needing a repair, but i told her whatever you do dont take your jewelry here.. my experience was terrible, after taking my rings to them. I needed resizing and a appraisal. Well after getting them back i started loosing diamonds. Took them back, they were suppose to fix the prones and replace a diamond. Month or so later lost another diamond took it back, asked if the prones were fixed, but they danced around fixing the prones on my ring and everytime i took my rings. i would loose a diamond. and would take them back for repair.. I finally relize this was on purpose to drum up business. I stopped taking it to them and chose a different jeweler.. Surprise i havnt lost any diamonds yet.. read more

Superior service and repairs. They went above and beyond to help us, and they know the true meaning of customer service.

I called after seeing the tv ad, they Wrights looking so friendly, and nice. The person on the phone seemed distracted, and irritated after one or 2 questions about a jewelry repair, actually just rude. My first impression went from really good, to stay away in 20 seconds. read more

Wright's is the only store I send my husband to when it come time for birthday, anniversary, and Christmas gifts. Any time I need repairs, or jewelry created, Ray Wright is the best there is in town. read more

Called to check on getting a appraisal on a ring I have. The lady I spoke with was very nice. Once I walked into the store itself I felt very uncomfortable. I asked for a appraisal and was told the appraisal would cost 75$ and I would have to leave my ring until he could get to it. Well- nope not leaving a precious heirloom with anyone - also he could put me in front of everyone for 125$. I was never informed of the charge over the phone. No big deal , but I'm not comfortable leaving something with someone I'm not familiar with. I actually saw the back of the store laughing when the sales gal told them this. Won't be back to this business- not only how uncomfortable they made me feel but also because the appraiser didn't even bother to come out and speak to me personally. I guess they have all the business they need. Well done Wrights Jewelers read more

I'm extremely satisfied with the service I received at Wright Jeweler's. I lost a diamond in a family heirloom and my husband took it to Wright Jewelers for the one diamond to be replaced. When he dropped it off the gentleman said that my rings posts were so weak, because it's so very old, that it was close to falling apart. We picked it up on Monday and I was elated because it's so beautiful it looks brand new. And this ring is at least 40 years old. On Wednesday I noticed that a diamond had fell out and I was definitely a bit disappointed. I sent a message on Facebook and the gentleman that fixes the jewelry, messaged me back within minutes and told me to bring it in the next day. That was today. I dropped it off at 10:30 AM and by noon it was ready. It's absolutely beautiful and they fixed it free of charge. I'm very grateful that they stand by their work. read more

Wright Jewelers - My YiYia's ring ! Fixed and basically brand new! - Jewelry Near Me - Chattanooga, Tennessee

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Absolutely the best jewelry store in Chattanooga, they have very up-to-date selection of fashionable wedding bands, and engagement rings , they sized my ring the same day I bought it, and it fit absolutely perfect. Went to many stores looking for the perfect ring, and Wright jewelers had it in stock and I walked away with it that day. read more

I would give negative stars if I could. They set a center stone in a 3 ring setting and its not even centered. They also set a stone into my engagement ring and cut the prongs down really short so that the culet (bottom point on the stone) was actually into the bottom of the head. Ray Wright was not asked to make the prongs shorter. It took ALOT away from the appearance of my ring. I asked him to correct his mistake and he wanted to charge me another $200 to correct the error he made. Furious!! read more

My wife and I had a couple of rings resized and I just wanted to share this with everyone, my wife has worn her wedding rings for 20 years and after she got it back from being sized she cried she was so happy to see how great it looked she couldn't believe it. They also did my Masonic ring and it was a fantastic job a true craftsman to there trade. Thank you so much for being great people, when you walk into there shop they treat you like they have known you for years. read more

Poor service and then try to make too much money off you just find else or smalltime dealers not really worth it

Wright's Jewelers is the only place that my family and myself will shop for jewelry. My husband purchased the most beautiful engagement/wedding ring from Wright's. They are nice and caring to everyones needs. You can have anything custom made or ordered as well. Jewelry repair/sizing is a completely painless experience, with the experience of staff and knowing your jewelry stays in-house for the repair needs. Also extremely affordable repairs and sizing. Their is always a sale in house, as well. I recommend everyone that is interested in purchasing any type of jewelry to stop by Wright's Jewelry and see his extremely polite and experience staff, before you buy from anywhere else! read more

A couple of weeks before my wedding I had decided to try my wedding band on. It was a bit too small when I got it from a different jeweler, but this time I could barely get it off. I took my wedding band to Wrights Jewelers and informed them that my wedding was two weeks away and asked if they could have it done in time. I was informed that it would be finished by the next day! My engagement ring was slightly small, so I decided to have them size it too. The next day I go to pick them up, and not only do they fit perfectly, they also dipped both rings so they looked brand new. I also had a scratch in my engagement ring that would rub on my finger. I never mentioned the scratch, as I forgot about it, and they had also removed the scratch! The fact that they took the time to fix my ring without me asking, even if it was a small scratch, is amazing. I will absolutely be coming back with my rings for possible future repairs, and will definitely be back to purchase an anniversary band. I'm not one to write reviews, but I was definitely blown away with the service. read more

I have had the pleasure in doing business with Wright Jewelers for over 5 years now . None finer in Chattanooga for jewelry sales , appraisals , watch polishing and overall knowledge and courtesy in the trade. read more

My husband and I have done business with Wright Jewelers for many years. They are the best in Chattanooga. The staff is ALWAYS courteous and looks for ways to make jewelry shopping or repairs very excitement. I love them. Ruth Thomas read more

Sized my ring and thinned out the shank so much that it broke. Upon taking it back in, they did solder it back but refused to add more gold/reshank the ring in order for it to be more durable- unless I paid a large amount of money out of pocket to have it fixed. As this was their mistake, I refused- and the jeweler got very nasty with me and called me a liar, saying I must have had work done on it somewhere else and that it wasn't a mistake on their part. He completely denied liability. I'm in the process of submitting a complaint with the BBB- no one should be able to treat an honest customer this way, and extort money from them for a repair that should be done for free. Beware!! read more

My husband and I bought our wedding jewelry 11 years ago from a national jewelry chain. Every 6 months, we bring our wedding pieces to this jeweler to be inspected and maintained as part of the service plan we purchased. Last week we stopped by the national jeweler for a maintenance visit with my husband's ring badly needing repair (he tends to be hard on everything he wears). We also took in two other jewelry pieces not bought at the jeweler to get an estimate for service: taking links out of a tennis bracelet and fixing a one of a kind hand made bracelet's clasp. According to the national jeweler, they would take out the links and fix the clasp for $75/piece, and they were unable to fix my husband's ring. They wanted us to exchange the ring for something more expensive and pay the difference between what we originally paid (gold was worth less 11 years ago) and the more expensive ring. Plus, we'd have to give the original ring back, losing the diamonds mounted in my husband's band. We wanted a second opinion before shelling out extra cash for a replacement band and for the minor repairs to the other two pieces. Having seen TV ads for Wright's, we thought we'd give them a try. WHAT A GREAT DECISION! Wright's serviced both bracelets for $77 TOTAL! Upon looking at my husband's band, they did agree with the national jeweler that my husband's band was not able to be fixed. Wright's was having a great sale, 50% off ALL their current stock, so my husband kept his damaged band and bought a replacement band from Wright's for a great price. Now we can keep the diamonds from my husband's original band to re-mount as a future anniversary gift, or as a gift piece for my daughter or future son-in-law. We received exceptional, EXCEPTIONAL customer service from the Wright's staff. We visited the shop on 3 separate occasions. Each visit was full of personal attention and knowledgeable information. We were so frustrated and disappointed with the national jeweler, but dealing with Wright's afterwards made a huge difference in how these situations turned out for us. We will be making our future jewelry purchases from Wright's as long as we live in this area. read more