If I could give 0 star I would. JH did my husband's tax return and messed everything up. we ended…read moreup overpaid $2500 on top of the $500+ they charged us. We had to pay someone else $500+ to fix it. When we asked for refund from JH, we are ignored. It's unbelievable hard to reach the Lynchburg office through the phone also.

I'm changing my star rating to 3 from 1, I had to walk into the office without an appointment to…read morehave them explain to me why my return amount was different from what they calculated and what I got through the IRS. I never did receive a call back after several messages left . It was not Jackson Hewitt's fault for the difference. it was the IRS. I do appreciate them explaining this to me but I still have issue with them not returning calls after several messages left over several weeks.

I have been using Sandra the last 19 years and she is very efficient and keeps me updated with all…read morethe changing laws. It is a peace of mind to have someone you trust to handle all my tax needs.

From the owner: preparation and efiling personal and business taxes, payroll preparation services, and bookkeeping…read moreor accounting services.

I have been a client here for 4 years. After receiving my taxes back this year, I reviewed them…read moreand found a small error. When I went into the office the next morning just to verify, I was met with hostility, yelled at like it was my fault they made a mistake, and told to take my business elsewhere. I asked a simple question because I do not understand tax law but I knew that I didnt qualify for a refund that was included, even though I had provided the appropriate documentation, and rather then being handled professionally, I was yelled at. I will be finding another firm that actually care about how they handle their clients.

From the owner: Brockman, Drinkard & Pennington is a locally owned and operated CPA firm that provides tax, audit…read moreand accounting services to over 1,400 clients in the Lynchburg, Virginia and surrounding area. We are a member of the American Institute of CPAs and the Virginia Society of CPAs.