Ricardo greeted me as soon as I walked in and quickly got to scanning my size and walk, explaining…read moreeverything as we went along and showed me shoe options they recommended. He brought out multiple shoes to try on. He helped me assess the different shoe qualities and ultimately helped me find the perfect shoe. I have never had a better fitting shoe! He allowed me to take my time and I did not feel rushed, judged, or like I was just another sale. He helped me set up an account to track my scans and purchases. I was in and out in about 30 minutes due to the attentive service. I'm excited to break in my new Sauconys!!

So even though I've been running consistently for the past few years (about 12 miles weekly with a…read morefew half marathons thI never had an opportunity to go into a Fleet Feet before despite having quite a few people recommend. Got a gift card for a present and decided to give it a shot. I don't remember the young man's name who helped me but he was super helpful. Took me through the foot mapping process and explained all the data that it brought back. After asking if I had any preferences he brought out quite a few options for me to try. I settled on some really unique shoes with a great backstory (Karhu from Finland) with some good inserts. Very pleased with my experience at the store and excited to break in the new shoes.

Yikes. Many people ask if you need help to assign their name to what you are buying, but they don't…read morewant to help beyond that. Most of the workers slink around the store, all looking miserable. Tons of items to choose from, but you want to leave as soon as you can. I had to return to exchange boots because the left was too tight. That threw them for a loop, and they seemed perplexed. It was eventually dealt with by a manager, but only after the workers made eyes at each other concerning her whereabouts. Environment: Does the AC work? Vibe: depressed Selection: Great Cleanliness: Great I would try another location, but I'd never come back to this one.

Hello my Texas friends. I normally give good reviews however today's experience was an eye opener…read moreas of what society has become. I'm from California wanting to buy boots for my husband, grandson and myself. I was at the register to pay and since one of my orders needed to be shipped to my home. They needed the "Manager" I was in line in front of the "Manager" He was counting money and not once acknowledged myself and my family. The young lady at the next register asked him if she can help? He said yes, now I move to her and everything was going great. Until she needed his assistance to place my order. The sales reps that assisted us with Brent and Damien were very helpful and respectful. The register young lady asked the manager for help. Well, this is when I experience the poor customer service management. He ignored her and the sales rep since they kept going to him for help. 15 mintutes go by and nothing. What is he doing? Out there looking at some lights outside the store? Mind you im still patiently waiting for him to assist his employee. I asked the workers is there another manager and unfortunately they said no! I respectfully said "wow does he always do this? Or it just happens to be that I'm the lucky one that's gets this type of service? Keep in mind I work for customer service in management for a pediatric and invasive vent patients division. I take my job with pride and willing to HELP. I don't let color, race or politics evolve with my duties as management. Im giving a 1 star because of their poor management. As far as the workers I will give them a 5 star. Great customer service Brent and Damien. I appreciate your time helping us finding the boots we were going to purchase

Excellent customer service, nice calm environment. Knowledgeable sales people. So many shoes to…read morechoose from! A lot of them have matching accessories to go along such a a purse, hat, fanny pack. Everything is made of leather. High end quality reasonable prices.

SAS Mission Valley San Diego. This time I have a pleasant experience. Steve was very helpful. He…read moredescribes how wonderful the shoes are and which shoes were more effective for working long shifts. He offered several choices. I finished my transaction in les than 20 minutes. Sweet thank you Steve. The was clean and no music but convenient parking and easy access.

I've always had excellent service here. They do seem to cycle through employees frequently so…read moredon't expect to get to know someone - I'm sure those days are long gone. However, every time I go in and there's a new sales associate they are friendly and eager to assist in finding your size or something that fits your description - either in the store or in stock somewhere else. They are willing to ship items that aren't in the store at no extra charge. It's a type of style I like and for me is a bright spot in the North Star mall. I've always found their shoes to be comfortable from the very start and don't require any breaking in period. They stand behind their products too - I once bought a pair of shoes on sale, didn't wear them for a year and when I finally pulled them out of the closet to use they had a defect - they still took them back! Also had a sports jacket that after wearing it once I wasn't happy with the fit. I mentioned I was disappointed to a clerk a couple months later and they weren't able to return it for me but they did exchange it with a different size that was still in stock at another location - it was mailed to me at no additional charge. Not a big fan of their socks but if they're on sale I might pick up a few playful designs. Belts are great but never pay full price - it's an item that's pretty much guaranteed to go on sale. If you're looking for a deal be sure to check Rakuten (rakuten.com/r/SAFFOR60?eeid=28187) Click on in-store cash back, be sure to link your card. They usually have 3.5% but sometimes have 7% cash back.

I am writing this review because this review needs attention by Johnston&Murphy Shoes! I…read morefrequented Johnston&Murphy in early August 2020 (~Aug 07) to shop as I normally do. I am a passionate Johnston&Murphy Customer and have always had good experiences with them until recently! The pair of shoes I wanted to buy were not available in the store, Lacantera Shopping Mall, San Antonio, Texas! The associate stated, no problem, we can order them for you and mail them to your home no later than September 18th, 2020. Well, September 18, 2020 has passed and no word from Johnston&Murphy! Finally, I called the 800 number today, September 21, and they stated the following: First they said they had some proof of payment issues, well, that's impossible, because I paid for them on my debit card; secondly, they called me back again, after the first Johnston&Murphy Associate hung up on me; and the second associate stated the shoes will be mailed to name in 3-5 business days; 10 minutes later received another call from same Johnston&Murphy Associated stating the shoes are no longer available so we're gonna to credit your debit card account! And, I stated, WOW, it took from Aug 7th to Sep 20 to come up with this conclusion! How incompetent! The sad thing is no one bothered to contact me, at all, to inform me of the status of the backorder of the shoe purchase! Finally, beware of ordering anything from Johnston&Murphy, especially, if not available in store and they indicate we can mail the shoes to your home. The issue with this, Johnston&Murphy never attempted to contact me to give update on backorder; secondly, they gave me 3 different bogus reasons as to why I hadn't received the backorder! I will no longer be ordering anything from Johnston&Murphy moving forward. If the item is not in the store, don't order it, based on this experience! Johnston&Murphy, you need to step up your "Customer Service Orientation" Process and be true to it!

Came for some back to school shopping. So like most retail stores this one is run by teens/young…read moreadults BUT they are actually very nice and helpful. One guy I think Joel? Sorry I forgot names already but he was in lk a yellow plaid long sleeve saw us just looking and asked if we needed help, told him no we were looking. Well he came back and asked my kid what size he was and what he liked and actually went and brought him two shirts he thought he would like. There was another guy that helped him with jeans ( glasses green shirt) and brought my kid some options and diff styles. So I'm actually really impressed with this location bc Ingrams workers are def not like this. Literally every worker there was helping someone and again all so friendly as well as the two girl cashiers.

They don't say anything to anyone who's pregnant. Won't even glance at you and I feel unwanted and…read moredisrespected..don't like it here .. they are very rude and don't treat you equal to other customers.. 1 star sorry

Love the variety here, fun to shop. Quality is here, lots of…read moreitems for camping, every day wear, travel, gifts, lots of shoes for men and women. Lots of sales but prices are high along with the name brands. Open, spacious space. No one approached us as we walked around, at one point searching, why the one less star. Pretty empty except for us on a Monday, not lunch time either, so no excuse. Good for grand kids gifts and Christmas baskets

First time here. It's hard to describe this place because there is sooo much different stuff and…read morecool Knick knacks! There's mostly outdoors clothing/gear, traveling necessities, but there's also books and a whole kids section with toys, books and more! I could spend hours here! The clothes is kind of pricey(in my opinion) but there's a wide range of prices for all items. I purchased a book for my daughter and some stickers. Staff were friendly and helpful.

Family friendly professional and long lasting local small business that has served generations of…read moreservice members with quality products and reasonable prices. I've shopped with them since 1986 and they have been consistent in quality and service. Highly recommend and trusted!

Tania is awesome! Understood all my needs. I have had multiple uniforms done here and they never…read moredisappoint!

The store offers a good selection of golf equipment at a good value and the service is very…read morefriendly.

Very large selection, pretty well priced, and the owners are kind! With how many sports kids change…read moreto, I recommend checking this place out to reduce and reuse while saving some money!