Dr.Ginman saved my Yorkie's life many years ago after spending $20,000+ in Seattle for the vets to…read morenot accurately diagnose her, we transferred her to Dr. Ginman who dx and treated her for months. Years later I can still email him and ask questions if needed. He's truly brilliant, caring and affordable.

This place is amazing. They quickly got our puppy in, he was having an allergic reaction to a…read morespider bite(we think) They had him checked, treated and checked back out to us within an hour. Their check in process due to covid is quick and clear, there's a transfer room you utilize and there's limited contact. Just really appreciated their quick effort and help, made our Turner feel better and his fur family's anxiety go away. :)

We are long time clients of VCA Kootenai, they have our trust and respect. From the moment you…read moremeet the staff you feel that they really care about your family. All of the techs are knowledgeable and efficient, no question is left unanswered. Dr. Rogers has seen our dog Charlie Good Boy throughout his life, he just had surgery as a senior, he is doing very well and everyone was lovely to him! We recommend VCA Kootenai 100%

Amazing veterinarian office. I've been taking our cats & dogs since they first opened so long…read moreago. Doctors have changed over the years. We absolutely love Dr. Johnson, and have been building a relationship with her the past 5 years. They are caring and compassionate. We just lost our Milo this month and they were so patient as we said our goodbyes.

They have been our regular vet for over 2 years. They are one of the few privately owned veterinary…read morepractices still in existence. Prices are much more reasonable than a corporate owned veterinary practice (like VCA hospitals). Both Dr McGraw and her staff have always been exceptionally kind and considerate, and have taken excellent care of my dog. Dr McGraw is very thorough, skilled, and knowledgeable. I'm very happy with their service and wouldn't ever dream of switching to another primary vet.

Absolutely disgraceful experience. My family has trusted this clinic for years, but after their…read morerecent behavior, we will never return. We urge others to be extremely cautious. We prepaid $180 for a simple checkup appointment for our small dog. When a work emergency forced us to reschedule, they demanded we pay a second $180 just to book again, with no credit, no transfer, and no service rendered. When we rightfully refused to be scammed out of double payment, they retaliated by "firing" not only our small dog, but also my completely unrelated dog who needs regular seizure care. Firing an innocent, medically fragile dog simply because you are angry at a client is beyond unethical. It is cruel. They also charge extra money just to print a physical prescription, something that should be a basic patient right. Everything about this place feels greedy, callous, and untrustworthy. If you value transparency, fairness, and true care for your pets, look elsewhere. This hospital is all about maximizing profits at the direct expense of the animals and families they are supposed to be helping. We will be reporting them to the Idaho Veterinary Board and strongly encourage others who have had similar experiences to do the same. In response to your reply : --------------------------------------- First, your claim that we paid $100 instead of $180 directly contradicts the transaction records we have. If there's a discrepancy, we're happy to provide receipts showing the amount we were charged. It's not acceptable to retroactively minimize the payment amount when this figure was part of our concern. Second, the prepayment policy and 48-hour cancellation window were never clearly communicated to us before payment. If it was truly a strict and enforceable policy, it should have been disclosed upfront in writing, especially for a first-time prepayment. Transparency matters. Third, firing both our dogs -- especially one who requires routine seizure medication and had nothing to do with the situation -- comes across as punitive and unethical. Whether or not we asked for records to be forwarded, that doesn't justify cutting off medical care to a vulnerable animal. This action supports our claim that it was retaliatory, not administrative. Also, suggesting we've had issues with "other clinics" based on our records is an inappropriate and unprofessional dig. If you stand by your service quality, you shouldn't need to imply character flaws in clients. Lastly, the offer to "reach out by phone" rings hollow after communication was already strained and one-sided. We are happy to continue in writing to avoid misunderstandings and to keep a record of all interactions -- which is entirely reasonable given the circumstances. We will proceed with reporting this situation to the Idaho Veterinary Board. While scheduling conflicts can be disruptive, so is losing access to care for a chronically ill pet due to rigid, non-transparent policies and emotional retaliation.

I don't recommend…read more Very Very expensive for cursory service. Remarked about how good her coat looked, glanced in her ears, raised her tail, looked at her teeth, and cursory listen to her heart. Charged full exam price for a once over look.... NOT an examination. Office visit $199 Blood panel $499 !!! Mandates test you don't need. Simple blood test is normally $150 Unless you have money to waste and don't need a full examination I would avoid this one.

The excellent staff was terrific. Doctor King was kind, caring and took his time with us. I highly…read morerecommend Lakewood.

VCA, a California-based mega-corporation, came in and bought several veterinary clinics in the area…read morewith River City being one of them. Immediately, the care quality dropped and the prices skyrocketed. What used to be a warm, inviting, place to take our pets, is now a volume-based conveyor belt of greed. I feel for the people who work there as they are byproducts of corporate policies. Do yourself a favor and take your pets elsewhere, literally anywhere else.

I had brought my Bully in because of an intermittent limp to VCA. The Vet basically gave us an hour…read morelong guilt trip- sales pitch about an invasive surgery to "fix" the ligaments in my 1 year old dogs leg. Mind you this is before any MRI or Xray was done. The procedure was 5k+ and the Vet insisted the problem would get worse without medical intervention. Fast forward 2 years later to now and my dog has had no problems and recovered with rest alone. Totally predatory because they could tell w were worried about our best buddy. How can you insist on a surgery on such a young dog with no imaging? Take your pet somewhere else!!! They are money hungry!

The only after-hours emergency vet clinic in Spokane. They are competent, caring, and super goddamn…read morebusy. My dog tried shoving his nose up a porcupine's butt and it didn't go well. Actually, the porcupine may have enjoyed it... I'm not sure. In any case, we needed some serious quill removal. We took him in around 10pm on Saturday night and they were pretty slammed. From start to finish it took a good 3-4 hours to get him treated and released. This isn't ideal, but totally understandable given the business they're in and again, the ONLY emergency vet clinic in town. Whatchagunnado? Total cost was around $700 which seems obscene on the face of it, but my wife (in whose opinion I trust like the stone-etched tablets of Moses himself) considered it quite reasonable given their service, skill and professionalism. They gave our dumb beast total wrap-around care, medicating him for pain and removing 50+ quills. My wife is in the medical field and is a pretty harsh judge of vets. She loved the docs here and found them both highly skilled, knowledgeable and efficient. This reaffirmed my own lay impressions. Bottom line? They did a great job and the service is invaluable in emergency cases. Cost is high, but not outlandish for the service.

Could you give a minus number.. what kind of place won't help a dog that is injured and escaped a…read morefire that is literally burning people homes down in your own town.. .. I've heard how bad your place is, in the past, how greedy but you are a business after all.. so I figured people can choose to go somewhere else but you know what? You are a business that people should avoid now.. because you have absolutely no compassion or even sense of the law... people please come to Hayden's pet emergency clinic.. best people ever!!

Completed their puppy package and have used them for boarding. Best puppy vaccine rates in town!…read moreAnd boarding went great too!

Staff was extremely helpful and did awesome fitting my pups in for an appointment at a short…read morenotice. The clinic is super clean and that in itself was impressive. Highly recommend!

They took care of my bunny Rufus who has dental issues. Though very very busy they try hard to…read moreaccommodate needs and scheduling and get things done to your satisfaction. Rufus responds great too everyone there. This is his go-to for all care. He is considered an exotic animal and their isn't much help for his kind out there. Top-notch, quality and greatly appreciated!

The providers her are all very good and have a deep commitment to healthy animals…read more I do feel like there is a lot of upselling pressure for the products in the lobby, and also that the prices here are higher than they should be. Still, these are great people and your animal will be treated with kindness, compassion, and knowledge

When I called to schedule an appointment I had never been here before. The lady who took my call…read morewas extremely helpful in getting me set up and getting us in as soon as possible for an issue my big guy was having. When we got there the place was large, clean, and welcoming. They have little toys and treats in the waiting room for the pups and Moe loved it. They were patient with my dog, took time to listen to me and understand the issues I was having. I didn't feel like they were trying to gouge me or get me to do more than was necessary, which is how our last vet made us feel. I am glad we are not established here and will definitely establish our other pup there when he is ready to be seen.

Overpriced, condescending employees that try get as much $ out of you as possible. I took my dogs…read morethere for years until an emergency, I tried to get my buddy in but my call went unanswered so I took him to another vet where he was treated. Shortly after we went back to Indian Trail for a previously scheduled shot that they refused to give because I wouldn't let them give him another exam 2 weeks after he had one during his ER visit @ the other vet, so I was told no exam HERE, no shot HERE (with a condescending attitude).The vet tech seemed surprised when I said ok bye. Haven't been back & won't.

I was visiting from out of town and my dog cut her paw. It was bleeding profusely and despite…read morerepeated attempts over several days, I couldn't get it to stop. We needed help quickly, so we drove here hoping they could help ASAP, not knowing what else to do. Everyone here was TOP NOTCH. From the receptionist, vet tech, AND veterinarian. In a crazy turn of events, of course, her foot was not bleeding when we got there. In an abundance of caution, we agreed to wrap her foot to make sure it doesn't start bleeding again, even though there was "nothing to see here". Everything about the experience was absolute five star service and I would highly recommend this practice to anyone needing care for their animals!

We have been with them for 5 years and they don't know any of us or our pets. It is a factory with…read moretheir only interest in making money. I have had several issues, all about how pushy they are with appointments and constantly finding every possible way to charge you, but it never related to my dogs health. This time, they did 5 teeth extractions on my little 9 pound dog. When I called to say she wasn't eating and one side looked swollen, they informed me they couldn't see her and advised we take her to the emergency vet. THEY DO NOT CARE. I have never had a vet in my 50 years of owning pets not want to see the patient that is in their care. I don't blame the vet directly, she probably doesn't even know. It's just the way this horrible business had chosen to conduct themselves. Don't waste your time or money.