Would be five stars if it wasn't for the demeaning attitude of the lady working the desk today who…read morewanted to talk down to my wife and act like we don't know how to take care of a kitten. We adopted a kitten yesterday from here in hopes to give our other kitten, which we adopted last week at a different shelter, a buddy to play and bond with. However, the latter kitten didn't take well to the new adopted kitten and was continuously hissing and growling at it. Also, the new kitten wasn't eating or drinking water, even when we would sit by it's eating area with it. We just knew it wouldn't work out and knew the kitten would still be adopted if we returned it because the ladies working yesterday said one of their siblings was adopted right away. They also said we had a week to see if it worked, and if it didn't then we could return it. Nothing was mentioned to us about having to keep the kitten for 24 hours. We also figured the sooner we got it back to its sibling the better it would feel and the higher chance they could get adopted together, because they do make a nice pair. Instead of saying she understood the situation, the lady working had the nerve to ask if the kitten lives in a safe and loving environment. For your info, all of our animals have their own beds and they all sleep with us in our bed if they want to. We have also rescued all of our animals in the past from either a shelter or an impoverished community. On top of her rude communication, when my wife took the kitten back, this lady took our cat carrier in their back area and didn't return it to my wife. My wife had to ask for it back, and when she brought the carrier back out, this worker makes an ignorant statement saying "Is the cushion in it yours too". Talk about no professional customer service. All the other workers there have been very kind and friendly, and the animals look like they are well taken care of. But pray to god you don't have to deal with the rude lady who was working there today. She will try to degrade you and make you feel like crap for even trying to adopt an animal. If I was the manager here I would make this lady take more customer service trainings and learn how to talk to people with respect. But I doubt this will happen since it's a government entity of The City of Moscow and we all know certain government employees have great customer service skills with the people that fund their paychecks and buildings via taxes. I think we will make a public records request to see who was working here today and see what kind of trainings this lady has taken for interacting with people.

I adopted my kitten here back in September. I love her to death, but when she first got home she…read morehad one of the worst outbreaks of URI I've seen. I've volunteered for four years in a large shelter that has seen many many URI cats come through. My baby could hardly breathe at times and constantly had a ridiculous amount of goop running from her eyes. She had to be put on antibiotics. She still shows symptoms. URI is very common in shelter kittens, I'll give you that. But last month, after MONTHS of my baby having very runny poop, I took her in for a fecal exam. I only didn't do this before because my vet said to wait it out, as kittens often have sensitive tummies. So after a few diet changes and still no positive turnout, we did a fecal exam. Turns out she had coccidia the whole time! Boy do I feel really awful about her having parasites in her this whole time... But it made me wonder, how many other cats from this shelter have parasites? My advice? Pay attention to your sick cats! Quarantine them so these illnesses do not spread. I know it's almost impossible to keep shelter kittens from contracting URI, but the adult cats that come in deserve better. Don't let your cats run free on the floor?? There's an awful amount of foot traffic. You're opening up ALL of your animals to illnesses and parasites from the outside. All the cats on the floor are exposed to everything us people bring in, and the cats on the floor expose it to the cats in the cages. I've been in your shelter a couple times since, and I've seen some very ill adult cats with URI symptoms. At least give these cats lysine supplements! Yes, I literally mean there's cats on the concrete floor roaming free throughout the facility. Don't boast about being open since 1978; that doesn't necessarily mean you're a great facility. It means you're the only facility around and therefore the only option for the public. That's why you're still in business. My kitten also had fleas when we first brought her home. The cleanliness level of your facility is deplorable. All that dirt, fleas, parasites, that people bring in on their shoes? All the cats on the floor are exposed. Don't house cats on the dirty floor of your facility. Cleaning once a day doesn't stop people from walking through the door throughout the entire day and exposing your cats to illnesses. Take better care of your animals, for their sake. They deserve so much better in their time between homes. Look at other humane societies for quarantine and cleanliness ideas. It IS possible to quarantine URI cats.

I recently had a pet emergency over the weekend and this was one of the closest clinics to my home…read more Swamy was not terribly Long at all and they were able to access my dog and fix the problem. I was very happy with the vet we saw and how they addressed our needs.

I tried to call the number indicated here to make an appt for a neuter... it said you have…read moreemergency said press another number to talk to the vets off -- did so -- Got a young guy that started asking personal questions about me instead of answering my questions about a neuter. Bad News from the get go! I hung up!

The staff is wonderful! Helpful and knowledgeable, and educated. Their product selections are high…read morequality and reasonably priced. I often use them as my second vet. Even before the vet says check with your local pet store... Can't say enough good things about them! Go see for yourself. You'll be pleased, guaranteed.

Years ago I accidentally returned the wrong tube UVB and I remember talking with them about it and…read moreit was an accident. I stayed a loyal customer who has bought/saved countless animals from there, but a day ago I buy a 90 dollar bulb that never turns on and I cannot return it... fucking joke. And I mean saved animals as in they aren't kept properly. None of the animals have correct enclosure sizes, The chameleons are never kept properly and are so stressed // never have a laying bin. my tegu was powerfed and was kept with incorrect temps. I have never bought a fish from there that wasnt extremely stressed from being over crowded. Not to mention everyone is like a zombie except for the people hired in the last few months, its way overpriced, and im glad I never see a soul at the Moscow location; never going back.

I haven't adopted from here but I do volunteer when I have time. The process to become a volunteer…read morewas pretty fast and you aren't required to maintain a schedule. The workers have always been nice and most seem genuinely interested in how the animals are doing and behaving around us. Please remember to check the dates on reviews while scrolling, a few on here are over two years old.

Love Dr. Hoch and the rest of the staff is pretty good and friendly. I trust my beloved pets to…read morethis facility.

My mom has lived in this area for a couple decades. When I visit her, I love stopping in and…read morevisiting the animals. I've consistently observed animals being treated respectfully and compassionately and their housing seems clean and adequate, relative to size and temperament. The cats are housed in group rooms with lots of places to climb and to rest. I also appreciate how nicely they have dealt with us people. I helped my mom's good friend adopt a cat from there and it was a very positive, easy experience. One year my animal-loving, pre-teen (at the time) daughter asked to volunteer there for a week and the staff treated her graciously and appreciatively, giving her tasks appropriate for her age and experience. She met other young people volunteering there and got to walk with other volunteers in the 4th of July parade, showing dogs up for adoption. Long story short, this is a good place with good people helping animals.

Had a great experience adopting a dog! The staff was…read morefriendly and caring. They took the time and effort to get me and my collie mix matched up with the correct new family member!a