DO NOT USE THIS COMPANY! They are mismanaged, poor quality,…read more& have unacceptable disregard for their mistakes. I was told this job would take "7-10 days, no more than 2 weeks to complete". The removal of the floor inundated every crevice of our home with silica dust, lighting, walls, ceilings, in & on bathroom vanity cabinets & drawers, inside all kitchen cabinets covering dishes and food items, on & in clothing that was in drawers & hanging in closets, items on shelves 8+ feet high. We were told they would "wrap our furniture in plastic," furniture in rooms that had not even been worked in yet had dust (see photos). The backsplash cost double of competitor's, Company refused to trim edges like the backsplash they had removed, and they never finished (see photos). The walls & painted cabinetry were not protected, leaving the lower 24" scarred & damaged (see photos). When they initially claimed they were finished and wanting to begin moving furniture back in place, I had to show/tell them the entire house was covered in dust, & the floor was covered in a "dried on haze," from the grout being mopped by their sub-contractor (see haze photos). This Company would have walked away calling the job "complete" if I had not said anything. The grout was uneven & compromised, as well as the haze needing to be removed. The Company sent other outside contract companies to attempt to clean and repair grout without being present to oversee the work and the results themselves as they were too busy with other jobs. This project was a complete nightmare keeping us out of our house for Thanksgiving and Christmas. DO NOT USE THIS COMPANY!

Floor Coverings International of Rosenberg is completely incompetent. We contracted "Ashley Massie"…read moreto demo our 2,000sq ft floor of porcelain tile and kitchen backsplash. The job started Nov. 3, 2025 and is still ongoing Jan. 11, 2026. Covering and taping off of everything wasn't done properly. During the demo they used no extractor fans or dust suppression to keep the dust manageable. It got into our uncovered furniture, closets, cabinets, food, dishes, clothes, holiday decorations, linens, drawers and in every crevice. We called Ashley everyday concerned about what we saw happening. It was a week before she came by to look at it. She assured us it would be cleaned and not to worry. The few times Ashley acknowledged problems she assured us it would be right when they were finished. The 5 man crew ended up one man doing the entire job. Three different days there was one other man that came to help. When the grout was delivered it was not what we had chosen and signed off on. Ashley argued that it was. We were talked to as if we were complainers. We insisted Ashley come by. At seeing the color she said it was what she ordered, because what we chose wasn't available. She ordered another color without running it by us. She tried hard to get us to just go with it. She complained about changing it and the person she'd have to take off a job to make the change. We ended up going to get the correct grout ourselves, over an hour each way. Telling Ashley the crew wasn't showing up and one man was here daily to do the whole job, fell on deaf ears. That one employee complained daily about it to us. Next, the backsplash tile wasn't what we had chosen. Ashley argued for two days insisting she had ordered the correct one. She was annoyed at us for ANOTHER CHANGE ORDER. These change orders happened due to her mistakes. I knew what I had chosen. I had a photo of the tiles and grout from the day I chose them. Taking this change order personally, she made a point of telling me she wasn't a liar. Later the next day, she found the correct tile and apologized. How do you make this many big mistakes? Mistakes I had to fight with her to get corrected. She said as soon as she found the correct backsplash in the showroom, she remembered it being what we had chosen. We did appreciate her honesty finally and were patient with her through this whole process. We just wanted the job to get done. When backsplash was done it wasn't trimmed around, nor was it finish behind the stove. She said they never do that and It wasn't in the contract. At this time we realized floor tile wasn't placed under the dishwasher. It took the one worker weeks to finish getting the tile down and reset toilets alone. When the grout was finished we realized there were broken off spacing clips, dirt from outside and demo grit embedded in the grout. The clips are sticking up out of the grout. Also lines with no grout and large bubble holes throughout. Worse yet, we had a heavy haze of grout residue left covering the entire surface of the tile, due to the grout not being cleaned off in time. It was not coming up by mopping. Ashley acted as if she couldn't see it. It took over a week of her putting us off to admit it was there and she would get a grout company in to figure out a way to remove it. Knowing the grout still needed to be fixed and finished, she just showed up one night unannounced at 7in the evening, after dark, bringing her husband and employee to move the furniture back in and call it finished. The day before she said she needed to hire a crew to come in and clean the dust and someone to fix the grout. We stopped her and again showed her the grout residue covering the tile. She left angry. She had a grout company come out and he had to use chemicals and a buffing machine with brushes to get it off. This cost her money and this is when she started telling us we needed to give her the final payment. All while agreeing to fix the grout and the silica dust covering our home During the entire job we told Ashley there was a problem with silica dust getting into our closets and cabinets.Our house is still covered in it and she won't take care of it. There are gouges on walls, lower cabinets and baseboards she won't fix. Her crew made a huge mess and damages she has walked away from and has started bullying and harassing us through texts and emails demanding money. To remedy the damages made by her company will eat up all of her profit, If not more. She said to remedy the damages was not in the contract. Neither were the damages! The damage to our home and belongings is significant. To this date, January 11, 2026, we are still not in our home. Ashley has now filed a lawsuit on us for the remaining balance and has inflated the balance by about $3500. Ashley Massie only cares about making the sale. After that, she is a different person altogether. It's going to take a lot of time and money to make right what they have done.

We absolutely LOVE the wonderful job they did on our shower remodel! The contractors were super…read morenice guys and the pricing was very reasonable. We were so impressed with how they individually placed the floor & nitch stones versus just throwing the premade sheets down like most contractors would have. Will definitely be using this company again for any future needs!

This crew came prepared with masks and worked for 2.5 days to get our floors done. Not only were to…read moregentleman meticulous and thorough, but super friendly. From start to finish (measurements, selecting the flooring to clean up) everything was perfect. I recommend them wholeheartedly. Josh is knowledgeable, friendly and professional. See them for all of your flooring needs. You won't regret it and they are family owned. Small businesses provide great service.

The whole process from the help to select the flooring to the actual install was a great experience.read more

We love Ideal! The owner and the staff do excellent work. Our new countertops look wonderful!read more

I had a picture in my head of a natural black stone floor throughout my cabin. Salvador and Gracie…read morebrought it to life. The attention to detail and professionalism was incredible. Gracie worked with me to procure and deliver the absolute black granite I chose. After leveling and preparing the floors Salvador went through each and every tile to look for imperfections and tiles that were not perfectly flat. We discussed and verified final layouts and patterns I had chosen. The two of them were an absolute joy to work with as a homeowner. I've already asked them if they will return to install my kitchen backsplash after the cabinets are up. The picture posted does not do it justice.

Salvador very meticulously converted our old tub to a curbless walk-in shower exactly to our…read morespecifications. His tile work was excellent and attention to detail was second to none. Although we gave him a plan and layout of what we wanted, he would often give his recommendation of how to achieve a better result. He was very respectful to our home and floors, was always on time, and clearly communicated what he would be doing. Would highly recommend.

Pavlina and her team (Mario and the team) did such an amazing job! They were all so pleasant to…read morework with as well, right from the start (quote) to completion. They exceeded expectations all the way (quality of work, pricing, time taken). Definitely recommend Pavlinastone for all future work. Thank you!!

From the owner: PavlinaStone Incorporated is a proudly woman-owned and operated stone fabrication and installation…read morecompany based in Houston, Texas. Founded in 2012 by Miss Pavlina Papadopoulos, a stone and tile industry veteran, our company has proudly completed major new hotel construction projects like The Moran at City Centre Houston, to $5m+ construction residential builds, and hundreds of individual remodel homes. With over 15 years of experience, we have developed an unsurpassed client-focused reputation for delivering high-end quality and value.

Poor service !! We contracted with Mr.Rick to start at a certain date. It started sure but there…read morewas NO TEAM. Mr.Rick kept mentioning as if a team is going to be working. It turns out only one person came. So this was lie 1). Today 4th day work partially done for 1 bedroom and 1 walk in tile installation lie #2. So we paid full now we are stuck. #New Territory blvd#

Definitely recommended!! Our sales person Rick Parsons was…read moreso likable and so professional! The order process including the measure process so super easy! He said we would have our floors completed in 6 days ! I was skeptical The installation team- with foreman Baldemar showed up with his team daily, on time, and worked hard all day - Over a thousand square feet including hallway bathroom, laundry room, kitchen and full living room - I still can't believe it ! 6 days !! Unbelievable!! They taped everything up before they started and cleaned everything before they left!! Excellent job!!!

The floors looked amazing…read more We continue to use this company over the years as we move and redo living room wood flooring, bathroom tiles, kitchen back splashes. They are very reliable, will be at your home at 8 am ready to go, and the pricing is reasonable.

From the owner: Specializing in carpet installation, restretch and repair, other flooring repairs ,installation…read more Why Choose Us? Expert Guidance: Our knowledgeable team is here to assist you every step of the way, from selecting the right materials to ensuring professional installation. Quality Products: We source our flooring from trusted manufacturers, ensuring that you receive only the best quality and durability. Customer Satisfaction: We pride ourselves on exceptional customer service, working closely with you to achieve your vision and exceed your expectations. Competitive Pricing: We offer transparent pricing and flexible financing options, making it easy for you to invest in the floors of your dreams. Our Commitment: We believe that the right flooring can transform a space and enhance your lifestyle. Our mission is to provide you with beautiful, functional flooring solutions that stand the test of time.

Nothing but praise for Rosenberg Carpet Center and specifically Lorne Darlin who is hands down just…read morethe nicest most helpful guy you ever want to meet. Over the phone he helped me choose the right carpet for our master bedroom and sent me pictures and explained everything to me about the different types of carpets and even though i had lots of questions he never got frustrated with me - he honestly made me feel like i was his only customer that day and i was only buying one room of carpet! The carpet we had installed was pure white and after only three weeks we got a bad stain on it...i called him to buy more carpet and have half the room replaced so we wouldn't see repair/patch lines - but instead of selling me $300 worth of carpet he came to our house free of charge with some miracle spot cleaner and got the stain out!!! who does that?? I had carpet guys tell me that there was no way that stain was coming out. Lorne saved the day. Besides all that he's just an awesome person. These are people you WANT to do business with. Very uncommon to see this kind of customer service these days. When we are ready to replace the flooring in our home I wouldn't even consider using anyone but Rosenberg Carpet Center. They made a customer for life out of me!