Poor service !! We contracted with Mr.Rick to start at a certain date. It started sure but there was NO TEAM. Mr.Rick kept mentioning as if a team is going to be working. It turns out only one person came. So this was lie 1). Today 4th day work partially done for 1 bedroom and 1 walk in tile installation lie #2. So we paid full now we are stuck. #New Territory blvd# read more

Definitely recommended!! Our sales person Rick Parsons was so likable and so professional! The order process including the measure process so super easy! He said we would have our floors completed in 6 days ! I was skeptical The installation team- with foreman Baldemar showed up with his team daily, on time, and worked hard all day - Over a thousand square feet including hallway bathroom, laundry room, kitchen and full living room - I still can't believe it ! 6 days !! Unbelievable!! They taped everything up before they started and cleaned everything before they left!! Excellent job!!! read more

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"Everything about the house is great, except for the driveway. They didn't clean it properly, and there are too many wood-colored stains on it. It looks really bad." We called them and they said its not cover under your contract and insurance read more

First time trying this place. Due to our contractors attitude and weak customer service we decided to take the carpet portion of the deal from the contractor. Visited several places for carpet and came to Floors for living" Sugarland location. EJ helped us. Outstanding customer service, super warm and welcoming, good knowledge of the product yet not pushy to sell or suggest his own ways or likes. He also walked our samples all the way to our car and placed it in the trunk. Even though the price of the carpet we chose might be higher than the price of our contractors, we still would like to give our business to EJ just because of his character. read more

I would not recommend Floors for Living. Please research and get multiple quotes and also read your contracts with fine prints. - 1/2 off materials is a marketing gimmick. They have high installation costs and I was able to get a quote from another flooring company which came within 10% of the total quote they gave me. So please get quotes before saying yes. - Read your contract (i did this mistake) don't accept anything off the contract that is verbally promised. Bob was my sales person and he promised verbally to cover an area and then plain refused and asked for additional money to complete that job. - They take all the money for the job upfront so the customers have no leverage. Rest of the flooring companies take 50% cost upfront and rest upon completion. I would never make this mistake again. - They sub-contract the jobs. Once I paid all invoice in full, they subcontracted the job and NEVER called to check on the job progress. Bob never checked in on the project. I was left to manage the schedule with the subcontractors daily and work with them morning and evening which needed me to take days off work that I did not anticipate. Floors for living never even called after the job was complete. They are absolutely unprofessional. - They expect you to provide drop clothes, plastic sheeting and transition strips, even when you're paying tens of thousands of dollars on the invoice. I've never had contractors expecting me to buy my own supplies for the job. - They do not keep the promised timeline. I was quoted 5 days for a job which took 9 days to complete and I had to negotiate the days with the subcontractors, pleading them to finish this work faster. No one from Floors for living ever called to apologize for the delay or work with me on alternatives. - They do not respond to escalations. After everything that was going wrong, I called their corporate office and Sternie, the district manager was supposed to call me back, he never did. I called again after 2 days and still no one from Floors for living called me back to this day. I think the positive reviews are for smaller jobs that don't see this nightmare of an experience I had with Floors for living. I would absolutely not recommend them. It's quite shameful. read more

They have good products but the installation and customer service is terrible. You might get lucky if they measure correctly and your floor is perfectly prepared but don't count on them to do anything beyond slap it down and take your money. Carpet was short so they did a bunch of splicing to make it fit. Laminate doesn't lay right and they won't talk address my concern. They also advertise military discount but it must not be for flooring since I was denied after asking. read more

Shawn Bates is the best. Very knowledgeable and very helpful picking out our new foods. Couldn't be happier with the new look of our new home. Thanks again Shawn Bates I will definitely recommend you to everyone I know read more

We live in the neighborhood of New Territory, visiting Floors for Living tucked behind in a neighborhood shopping center was a pleasant surprise. After talking to Shawn Bates, the store manager, he immediately earned our trust with his honesty and professionalism. We decided on that 1st day visit the store (after looking around few other shops) to work with Shawn to install carpet and tiles on our entire second floor. Shawn was able to get the tiles and carpet scheduled for installation within a week and 1/2. The tile work was very professionally done and carpet was beautiful. We highly recommend Shawn and Floors for Living on New Territory Blvd in Sugarland TX! read more

Floors For Living - Master bathroom - Flooring Near Me - Sugar Land, Texas

So glad I had the opportunity to work with Sean. He thought my wife and I a ton about floors, what to look for, what to stay away from etc. Definitely recommend looking for Sean. Got a great floor at a really good price and I was able to finance it all interest free! read more

Shawn was great. He was helpful with choosing our LVP. He walked us through all our choices and asked great information gathering questions about why we were choosing a specific floor type.. He voiced his opinions and concerns with our color choice, which helped us in our final decision. He acted quickly in coming out the same day to do a measurement to ensure my estimate was close. The estimate for installation with removal of the tile that was already installed was 6 days. The crew came in and had demo done with cleanup in one day. They laid the leveling compound on half the floor and were done with day one. On day 2 they installed half of the floor and laid the othe half of the leveling compound. This was about 3 hours worth of work. On day three they finished the floors, installed quarter round and shoe molding, and moved furniture/appliances back inside. So the 6 day estimate turned into 3 days. So far we are happy with our choice and the fact that we have a lifetime guarantee and 10 years worth of cleaning products included! read more

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We dealt with David. He was very helpful with color and product selection. They helped with furniture, appliances and plumbing disconnect and move. All inclusive which made it an easier process. LOVING OUR NEW FLOORS!! read more

Shawn Bates with Floors for Living is excellent. He is professional, fast and follows through with a great finished product. The service provided was timely, looked terrific and we couldn't be happier with a job well done. I would highly recommend Shawn Bates and Floors for Living Sugar Land West! read more

We shopped all over the area. Floors for Living was the most knowledgeable and informative of the 3 stores we went to. They also were the only ones that would give us a closed quote for the tile work. The crew was very professional, pleasant to work with, and even finished the job 1 day early. We are very pleased with the result and love our new floors. We will be back to do the bedrooms next. read more

The process of buying flooring started off pleasantly with Lindsey Marshall at the New Territory Sugar Land answering all my questions about vinyl planks. He came to the house on time and measured and gave a price and a start date. Very friendly and professional man. During the process, he was the only one to respond to my calls. At the end, the floors look nice. The part in between talking to Lindsey at the beginning and the end of the process was bumpy. Also, it would be nice if the installers left the free floor cleaner with the customer instead of it taking 3 trips to the store to get some. read more

We had our entire house floors installed. The original manager which he was good I guess left. The floors look good but the problem is the new manager. Every time we go in to get the floor cleaner, he gives us a hard time. He said we only give one cleaner bottle per visit and when we explained to him we had the entire floors done he says well maybe use less. When we asked, how can we use less on over 2800 sq house? Also, on the video by the owner it states to clean the floors regularly which we have always done. What I am trying to say is the new manager is not customer service driven. He is sarcastic and rude when we go to get the cleaner. Hope he knows we referred several customers because of the prior manager and how he was good at following up with the installation. We will not recommend any more customers because of you. Probably don't care but all of us spent over $9000 in your store just by word of mouth and service. That is more than 5 customers in last 3 years. read more

We needed to replace our worn out wooden floors and after shopping around, landed at Floors for Living Sugar Land West. My husband was ill and not able to make it to the store, but Shawn Bates (our salesperson) volunteered to bring out samples to our house. He was very knowledgeable about their products and gave us lots of info to consider. After visiting the store and seeing the tile/luxury vinyl in person, we chose the wood-look tile. Shawn went through what the installation would be like and once the install day came, all went very smoothly. Not a single complaint, the installers were very polite, on-time, hard working, and it was obvious they were very experienced at their job. They finished the job a little earlier than expected (partly because we followed Shawn's instructions about getting all the small stuff put away before the installation began.) The tile flooring looks fabulous and I would recommend FFL and especially Shawn! We will be back to see him for carpeting our 2nd floor when we are ready. read more

Great selection, great price, great salespeople, great workers! I just had my downstairs tiled. Completely satisfied. I plan to have my upstairs carpeted by them also... read more

we have recently purchased a house and replaced all the carpet with engineer wood floor thru out the house. they have great material choices, great sales person and professional installation teams. the manager, David Hoover, is really nice and professional. He not only guide us thru the beginning but following to the end. My wife and I are very happy with their work. we certainly recommend them to anyone who are considering to do the floor work. read more