I don't like to leave negative reviews, but I was blown away by the way I was treated when I picked…read moreup my pup from a five day stay this evening. This was the first time I boarded my dog here for an extended period. I had left him hear once before, but only for a day (8:30AM - 5:00PM) while we were out of town for a funeral. I arrived to pick him up and was immediately met with criticism. He needs more socialization, he's WAY to nervous and shy, needs more time spent in daycare, etc. OK, fine. That may be true. He's only five months old, so we haven't had time to get him to daycare. To be honest, I'm probably not going to. We're a busy family of six and we don't have time to deal with the doggy daycare thing. So fine, call me a bad pet owner. Guilty as charged. Anyway, after she was done criticizing my pet ownership skills, I asked about the status of my dog's comfort item (a towel). This was met with a response of "You can't be serious!" Whoa, what? After I stood there for a few seconds looking astonished by this incredibly snarky/unnecessary/rude response, she tersely explained that my dog tore up his towel. Ok, maybe you could just say that the first time instead of being incredulous. I then asked about my leash. They had taken my dog back into their kennel still on my leash. She then pointed to some leashes on the wall and told me to find mine. I explained that none of the leashes on the wall were mine. I further explained that mine was a brand new (I still have the receipt in my car) 6' black leash. She huffed her way back into the kennel area to see if she could find it. After a few minutes she came out with a tiny orange leash that would be suitable only for a tiny dog. I explained that this was the second time this had happened in his two stays at TLC. The first time, during his daytime stay, they had lost his alligator toy. No big deal. They even replaced it with one of there toys. But now they had lost a second item. As I said at the beginning, I don't like leaving bad reviews. Look through my other reviews. I don't think I've ever left a one star review. If they were able to treat me this poorly after I finished paying them, I can only imagine how my puppy was treated during his five-day stay there. I will never again send my dog to TLC Acres and if anyone ever asks me for a boarding recommendation, I won't hesitate to tell them this story.

I have boarded my dog at this kennel several times and the experience has been positive until…read moretoday.... I had a reservation to board my dog over Thanksgiving Weekend. My plans have changed and I called to cancel the reservation (3 days in advance). The woman I spoke to asked if they had my credit card on file. I indicated "no" and she asked for my credit card number so she could charge me $50 for the cancellation. When I stated this policy was not explained to me when I made the reservation, she told me that if I didn't pay, my dog is no longer welcome to board there again. Yikes! I would have paid the cancellation fee if the policy was explained to me up front, but to demand $50.00 after the fact is ridiculous and very unprofessional!

My little Levi boy is a rescue and even though we've had him for over four years, he still has…read moreseparation issues. Yet when I brought him for his first visit, he was nervous, I could see he wasn't afraid. He loved his groomer! When I picked him up he looked lovely, and I could just tell, he wasn't traumatized as he sometimes can be a bit when he has to go to the groomer. My instructions were followed to the letter and the groomer listened patiently to my concerns about my little Levi and his issues. Even though this groomer is quite far from my home, the experience for Levi was so positive, I'll be taking him back!

They are so sweet to my dog Jack here. When I moved to grand…read moreledge 8 months ago , I found them and they are nothing but accommodating. Jack is other dog reactive and their small location and individual attention to each animal is so appreciated. He always comes back smelling like perfection. They do a great job and the staff is awesome. If you're thinking about it , go here.

I drive from Lansing to shop at Joey's Pet Outfitters in Williamston. I found them thru a google…read moresearch and im glad I did. Staff is helpful, friendly and knowledgeable.

I drive an hour to shop here as it is the best pet store I know of. I am very picky about what I…read morefeed my dogs and they carry the best products. Mark is not just very knowledgeable, but his passion for animals shows and they value their customers (both 2 and 4 legged)

Beth is nothing but amazing! She changed our life for the better. She took our wild, fun, crazy…read moredogs and turned them into wild, fun, & well behaved dogs! She has a great sense of humor and makes training so much fun. Chico and Zorro thrived under her instruction and loved going each week. She spent as much time as needed to make sure they were performing as they should. You can truly see her love for the dogs she works with. We will definitely be using her again in the future, if needed. She has turned our hectic life with two pups into an enjoyable time! I can't recommend her enough!!

Beth is an amazing individual. She is fun, and engaging. She seems to know her shit. But overall I…read moregive this rating a 3.5. Why? Because Beth needs a manager. Beth cannot handle her own schedule and does not show up to work. And hey, maybe Beth does have 8000 family and personal problems. That's not my business. What is my business is my dog, who goes weeks without any form of consistency. Beth is great short term. Im talking 2-3 classes. But any more than that and you're at risk for serial cancelations. Beth is very knowledgeable. Day one she will assess your dog. I like this. She will tell you where you're at and tailor your dogs program. Beth works on the weekends. Do not cancel things for her because she will not cancel things for you. After a year my dog still has not learned the things he needs to be a therapy dog, which may be partially due to temperament but definitely has something to do with the consistency. Edit for response: at least 2-3 of our original 8, which we didn't get, were 20 minutes long. Not okay. I'd say we got 6-7 before we were thrown into general group classes. And not even 6-7 full classes. Two were review of the test. Umm- I think I can read!!! Not worth those classes!

We've been going here for years and the staff have always been amazing whether it's for our rats,…read morecats, or dog. They've always been very open and available for us. Good all around.

Thank you to the kind and compassionate staff and CCVC who made the loss of our very loved rabbit…read moretoday that much easier.

This is in response to Sara stating that she brought in extra resources to help Emmy and I…read moreThat is a load of crap. Her extra resource was Katie and like I stated in my original review, Katie was already at the training session, had never met Emmy or has any contact with her. I normally would not respond a second time but Sara saying she provided extra resources is BS. She did offer to do one on one training at of course a new fee. I took Emmy for a one on one with Hector Hernandez. Within an hour and a half Emmy could walk on and off leash. She does the stay command both sitting and a down position. That is what I wanted from click pawsitive and was told by Sara that Emmy would learn that. But what really hurt was she told me Emmy was too much dog for me and to take her back to the rescue. I love Emmy and will do anything for her.

Awesome Trainer and facilities! She works with you and your dog where your at and helps with any…read morebehavioral problems your having as well as manners ect! I've taken many classes with her from puppy classes to reactive dog classes and parkour! Definitely Recommend!

Candice always does a great job with my difficult to groom dog. The ladies at the front desk are…read moreextremely helpful and kind too. We have taken two classes from their trainers as well. Great job Annabelle's!

Great place to take your pet for grooming! Front desk is always very nice and accommodating and…read moreNatalie is a wonderful groomer...very experienced, caring, and sensitive to my pets' needs! Would highly recommend!!

Amazing place to board your horse. Sara is very knowledgeable and very helpful. Stalls are clean,…read moreand everyone's horses are loved and cared for. All of the barn staff is knowledgeable, kind, and helpful. The facility and grounds are beautiful and very well maintained, and the boarders are so kind. I've been at this barn for almost 3 years now and this barn has become so much like a family to me. I would highly recommend this place if you're looking for a nice barn to keep your horse at. This is by far one of the best barns in the area.